In-Demand Manager 2, technical escalations engineering Jobs in Parramatta, Nsw

Manager 2, Technical Escalations Engineering
Datadog —Sydney NSW
- Recruiting
- AI
- Employee stock purchase plan
Quick Apply
8d
Inspection Technician & Trade Assistant
Bob Adams Lifting Pty Ltd —St Peters NSW
- $70,000 - $110,000 a year
- Full-time
- AutoCAD
- Forklift
- Senior Secondary Certificate of Education
- Professional development assistance
Quick Apply
8d
Business Development Manager (Max-Term Contract - 12 months)
Avyaya Consulting —North Sydney NSW
- $100,000 - $150,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
13d
Office Manager - Research
Apex Short Stays Management —Parramatta NSW
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Hospitality
- Administrative experience
- Computer skills
Quick Apply
8h
Quality Assurance Manager
Bekaa Dairies —Clyde NSW
- $75,000 - $85,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick Apply
12d
Service Manager - Hygiene
Rentokil Initial —Sydney NSW
- Full-time
- Management
- Customer service
- Leadership
Quick Apply
Workshop Controller - Sydney
Splend —Parramatta NSW
- Full-time
- Electrical experience
- AI
- Employee assistance program
Quick Apply
ICT Business Analyst
Mouri Tech Pty Ltd —Parramatta NSW
- $80,000 - $120,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick Apply
1d
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
4d
Assistant Accountant
Interspan Pty Ltd —Chatswood NSW
- $80,000 - $940,000 a year
- Full-time
- Hybrid work
- Management
- Work from home
- Parental leave
Quick Apply
2d
Fleet Manager
Service By Demand Pty Ltd —Kellyville Ridge NSW
- $77,000 - $100,000 a year
Quick Apply
5d
Network Infrastructure / Network Technician – First Focus Careers
FIRST FOCUS —Sydney NSW
- From $5,400 a month
- Full-time
- Administrative experience
- In-person
- Communication skills
- Health insurance
- Life insurance
Quick Apply
Construction contract administrator
Bullseye Construction NSW —Padstow NSW
- From $71,710.48 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
1d
Supply and Distribution Manager
MAHMUD TRADE & LOGISTICS GROUP PTY LTD —Ingleburn NSW
- $75,000 - $95,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
Quick Apply
6d
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Production Manager
M & J Chickens Pty Limited —Marrickville NSW
- $90,000 - $97,000 a year
- Full-time
- Sales
- Analysis skills
- Bachelor's degree
Quick Apply
Technical Infrastructure Program Manager, Internet Capacity Engineering
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Management
- AWS
Office and Operations Manager
Hajos Anstee & Associates —Sydney NSW
- $85,000 - $100,000 a year
- Full-time
- CRM software
- Management
- ERP systems
- Professional development assistance
Quick Apply
Policy Officer
NSW Department of Communities and Justice —Parramatta NSW
- $113,574 - $125,720 a year
5d
Paid Social Manager
Ardent Communications —North Sydney NSW
- $100,000 a year
- Full-time
- In-person
- AI
- Communication skills
Quick Apply
14d

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Manager 2, Technical Escalations Engineering

Datadog -
Sydney NSW

Quick Apply

Job Details

8 days ago

Benefits

Employee stock purchase plan

Qualifications

Recruiting
AI

Full Job Description

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world's most innovative startups to the largest enterprises, to harness the full power of Datadog's platform, ensuring their growth, reliability, and performance.

Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy.

As part of our TEE team, you'll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. This is not just a support role; this is a career-defining opportunity to push boundaries, grow as an expert, and make a tangible impact on both our customers and Datadog's future.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

Manage, develop, coach and mentor Technical Escalation Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog's 400+ integrations
Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale
Ensure the successful onboarding and development of Technical Escalation Engineers
Oversee all projects and initiatives within the region, as well as cross regional ones, and functional areas that Managers are responsible for and ensure successful and timely completion of said projects
Collaborate cross-functionally with senior leaders to implement operational improvements and ensure that our customer experience remains highly regarded
Elevate the customer experience by refining escalation workflows, optimizing product feedback loops, and ensuring our global support strategy meets the highest standards.
Act as a key liaison across Datadog, driving alignment between Support, Sales, Customer Success, Engineering and Product to strengthen collaboration, resolve high-impact issues and enhance overall customer satisfaction.
Conduct regular 1:1's with team members to provide constructive feedback and skills development.

Assist recruiting efforts to find and hire top talent.
Responsible for ensuring that all quarterly targets for the region and functional area are met

Who You Are:

A strategic and people-first leader with a proven track record of managing high-performing teams, including leading other managers. You excel at coaching and developing talent, fostering a culture of collaboration, ownership and massive impact.
Product-minded with the ability to connect technical expertise to business. You understand how to bridge the gap between customer needs, product development and operational excellence.
Data-driven and outcome focused, leveraging insights to guide decision-making, optimized team performance, and drive continuous improvement in customer experience and product adoption.
A strong cross-functional collaborator, adept at working with Engineering, Product and other stakeholders to shape and execute key initiatives ensuring alignment with business goals.
Constantly seeking ways to refine how technical enablement, self-service and customer engagement contribute to the broader team and product strategy.
An advocate for customer success, ensuring that escalations, feedback loops and product signals are effectively leveraged to influence product direction and improve overall customer experience.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Quick Apply

Refine Your Search

manager 2, technical escalations engineering jobs in parramatta, nsw

Manager 2, Technical Escalations Engineering

Inspection Technician & Trade Assistant

Business Development Manager (Max-Term Contract - 12 months)

Office Manager - Research

Quality Assurance Manager

Service Manager - Hygiene

Workshop Controller - Sydney

ICT Business Analyst

Senior Client Success Manager, Enterprise

Assistant Accountant

Fleet Manager

Network Infrastructure / Network Technician – First Focus Careers

Construction contract administrator

Supply and Distribution Manager

Regional Support Coordinator

Production Manager

Technical Infrastructure Program Manager, Internet Capacity Engineering

Office and Operations Manager

Policy Officer

Paid Social Manager

I want to receive the latest job alert for manager 2, technical escalations engineering in parramatta, nsw

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