In-Demand Customer success manager Jobs in Northern Territory

Customer Success Manager
NEC Corporation —Darwin NT
- Management
- Communication skills
- Health insurance
- Parental leave
4d
Administration Officer - Property & Leasing
Amentum —Alice Springs NT
- $79,000 - $112,000 a year
- Full-time
- Communication skills
- Employee stock purchase plan
- Dental insurance
3d
Director - SRV Logistics Solutions
Plexus —Winnellie NT
- $149,000 - $223,400 a year
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Health insurance
- Dental insurance
Assistant Branch Manager - People First Bank, Casuarina Branch
People's Choice Credit Union —Northern Territory
- Full-time
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
2d
Branch Manager
ARB Corporation —Alice Springs NT
- Full-time
- Relocation assistance
- Employee discount
6d
Salesforce Cloud
Pyramid Global Technologies —Northern Territory
- Salesforce
- Agile
- Communication skills
Operations Manager
Gallagher Bassett —Darwin NT
- Hybrid work
- Leadership
- Employee stock purchase plan
- Health insurance
Manager, Legal and Technical
Allianz —Darwin NT
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
Store Business Manager - Darwin
Officeworks —Stuart Park NT
- Budgeting
- Leadership
- Employee assistance program
Operations Assistant | Darwin
Clayton Utz —Darwin NT
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
RF Specialist
KBR —Alice Springs NT
- Full-time
- Bachelor's degree
- Communication skills
STORE MANAGER - CASUARINA
Shaver Shop —Casuarina NT
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
12d
Marine Services Manager
Toll Group —East Arm NT
- Full-time
- Business
- Leadership
15h
Leadership Opportunities
Coles Supermarkets —Alice Springs NT
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Account Manager
Linde —Winnellie NT
- Sales
- Communication skills
- Negotiation
- Opportunities for advancement
9d
Pit Manager, Mindil Beach Casino Resort
Delaware North —Darwin NT
- Leadership
- Communication skills
- Resort
5d
Store Manager | Gateway Palmerston | HOUSE
Global Retail Brands —Yarrawonga NT
- Rotating roster
- Sales
Property Coordinator
KBR —Alice Springs NT
- Full-time
- Health insurance
- Dental insurance
yd. Retail Assist | Casuarina, NT
Retail Apparel Group —Casuarina NT
- Sales
Assistant Restaurant Manager
Grill'd —Darwin NT
- $65,000 - $75,000 a year
- Full-time
- Restaurant
- Employee assistance program
Quick Apply

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Customer Success Manager

NEC Corporation
Darwin NT

Apply Now

Job Details

4 days ago

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Management
ITIL
Communication skills

Full Job Description

About the role
As a Customer Success Manager at NEC Australia, you will play a critical role in delivering Managed Services for a government client. Acting as the primary point of contact for core ITIL functions, you will be responsible for overseeing the delivery, performance, and governance of IT Services.

In this role, you will lead and manage a multidisciplinary Service Management team, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and a team of Service Improvement Analysts, ensuring ITIL-aligned processes are effectively executed and optimised.

You will work closely with the customer to address service issues, provide performance reporting, and ensure Service Delivery meets all contractual obligations, while driving continuous Service Improvement across all service management functions.

You will align NEC’s IT services with the customer’s strategic objectives, ensuring solutions are delivered efficiently, cost‑effectively, and in support of broader business goals.

What you'll be doing

Serve as the escalation for core ITIL functions for assigned customers, ensuring their ongoing success and satisfaction
Lead, mentor, and manage service management teams including Change Coordinators, Service Improvement Leads, Problem Coordinators , and a team of Service Improvement Analysts
Oversee Change, Problem, and Continual Service Improvement activities to ensure service stability, availability, and performance
Proactively identify and address customer needs, pain points, risks, and growth opportunities
Collaborate cross‑functionally with implementation, operations, and IT support teams to deliver exceptional customer experiences
Own service governance, including service reviews, reporting, and executive‑level presentations
Provide regular performance reporting and insights to customers and internal stakeholders
Drive continuous improvement initiatives to enhance service quality, efficiency, and customer outcomes
Ability to influence others and present compelling proposals

Skills & Experience

Proven success in a customer‑facing role within the Information & Communication Technology industry, ideally supporting managed services environments
Extensive experience in IT managed services or IT‑focused service delivery environments
Demonstrated capability leading, managing, and developing diverse operational and service management teams
Strong understanding of ITIL practices, particularly Change, Problem, and Continual Service Improvement
Exceptional communication and interpersonal skills, with the ability to build trusted relationships with stakeholders at all levels
Strong passion for delivering outstanding customer experiences and driving long‑term client success
Experience overseeing daily IT operations and service delivery in complex environments
Highly capable of engaging with technical specialists, senior leadership, and customer executives

What's in It for You?

Extra rewards - bonus and wellness days after 6 months
Wellbeing covered - health insurance discounts, EAP support, and wellbeing programs
Work–life perks - 14 weeks paid parental leave, extra leave options, and paid volunteer days
Everyday savings - retail, travel, entertainment and salary packaging benefits

Our Purpose

At NEC, we are committed to creating social values centered on safety, security, fairness, and efficiency, working towards a sustainable world where everyone can achieve their full potential.

If you're ready to join a dynamic and innovative team, apply now for this exciting Customer Success Manager role at NEC Australia Pty Ltd.

NEC is an equal opportunity employer that welcomes and encourages applications from all backgrounds, communities, and industries. We are committed to maintaining a diverse and supportive environment, so we can thrive together!

Apply Now

Refine Your Search

customer success manager jobs in northern territory

Customer Success Manager

Administration Officer - Property & Leasing

Director - SRV Logistics Solutions

Assistant Branch Manager - People First Bank, Casuarina Branch

Branch Manager

Salesforce Cloud

Operations Manager

Manager, Legal and Technical

Store Business Manager - Darwin

Operations Assistant | Darwin

RF Specialist

STORE MANAGER - CASUARINA

Marine Services Manager

Leadership Opportunities

Account Manager

Pit Manager, Mindil Beach Casino Resort

Store Manager | Gateway Palmerston | HOUSE

Property Coordinator

yd. Retail Assist | Casuarina, NT

Assistant Restaurant Manager

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