In-Demand Customer experience specialist Jobs in New South Wales

Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
Marketing Specialist
Numero Uno Coffee Roaster —St Peters NSW
- $70,000 - $80,000 a year
- Full-time
- Bachelor's degree
- In-person
- Café
Quick Apply
Housing Specialist - NSW
Permalink Support Services —Sydney NSW
- $36.84 an hour
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Work from home
- Employee assistance program
Quick Apply
Customer Experience Program Specialist
Uber —Sydney NSW
- Full-time
- Customer service
Administration Officer
HUNTER VALLEY SEAT SPECIALISTS —Rutherford NSW
- $32 - $36 an hour
- Urgently hiring
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
Marketing Specialist
Akolade Pty Ltd —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Writing skills
- Research
- Analysis skills
Quick Apply
SENIOR TRAVEL SPECIALIST
ST GEORGE TRAVEL —Oatley NSW
- $60,000 - $80,000 a year
- Part-time
- Customer service
- Organisational skills
- In-person
Quick Apply
Sales Representative
Indeed —Sydney NSW
- $65,000 - $85,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Annual leave
Quick Apply
Corporate Collections Officer (Customer Support Specialist)
TPG Telecom —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Entry Level Solar Representative - Telesales
Smart Energy Group —Ballina NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Claims Consultant, Group Multi Claims
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Customer Success Specialist
Standards Australia —Sydney NSW
- Full-time
- Microsoft Office
- Organisational skills
Quick Apply
1d
Claims Consultant, REST
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Entry Level Solar Sales Representative
Smart Energy Group —Newcastle NSW
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Customer Finance Specialist
Carma —Sydney NSW
- Weekend availability
- Communication skills
Quick Apply
Audio Visual (AV) Crew Support | Electronics, Staging, & Event Set Up
Sydney Audio Visual Specialists —Smithfield NSW
- From $35 an hour
- Part-time
- Warehouse
- Power tools
- Travel reimbursement
- Profit sharing
Quick Apply
4d
Supply Chain Specialist
Coregas —Yennora NSW
- $90,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Parental leave
- Employee discount
Quick Apply
2d
Customer Support Specialist (4017)
GBG —Sydney NSW
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Presentation skills
Quick Apply
Customer Experience Specialist
Stake —Sydney NSW
- Full-time
- AI
- Annual leave
- Parental leave
Quick Apply
2d
Customer Experience Customer Success Specialist - CAI
Cisco Systems —Sydney NSW
- Full-time
- Computer science
- Azure
- Computer Science

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Customer Experience (CX) Strategist Position

ALC Group
Strathfield South NSW

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Company car
Employee mentoring program
Employee discount
Gym membership
Professional development assistance
Free food
Free drinks

Qualifications

Looker
Hospitality
Salesforce
Qualtrics
Agile
Financial services
HubSpot
Google Analytics
Communication skills
Analytics

Full Job Description

Help thousands of Australians get out of debt and back on their feet. Reshape how three established finance brands look after their customers.

About us

ALC Group is a multi-brand financial services organisation with more than 30 years of experience supporting Australians through complex financial situations.

Our group operates across consumer and commercial lending, debt solutions, and specialist finance services. We are fully licensed, highly rated by customers, and trusted by tens of thousands of Australians nationwide.

Many of our customers come to us during periods of financial stress or uncertainty. We pride ourselves on delivering support with empathy, professionalism, and care.

The role

We're hiring our first dedicated Customer Experience Strategist - someone to own the end-to-end journey across all three brands and make every touchpoint sharper, kinder, and more effective.

This is a strategic and hands-on role. You'll work directly with the CEO, marketing, operations, and case management to:

● Map the full customer journey for each brand - from first ad click to post-loan relationship

● Identify and remove friction points (drop-off in applications, dead spots in communications, anywhere we lose customers)

● Build and run a Voice of Customer program (NPS, CSAT, qualitative interviews, post-call surveys)

● Redesign onboarding, in-process communications, and post-completion follow-ups

● Improve the hardship and difficult-conversation experience - this is a regulated industry and how we handle these moments matters enormously

● Use data to spot patterns and prioritise what to fix next

● Work cross-functionally with marketing on landing pages, with operations on application flow, and with case managers on customer interactions

● Develop retention and re-engagement strategies for customers who didn't convert first time

You'll be the customer's voice inside the business.

What you'll bring

Essential:

● 3+ years in a CX, customer journey, service design, or related strategic role

● A track record of measurable improvement - reduced churn, lifted NPS, improved conversion, faster resolution times

● Strong communicator - able to talk to a CEO, a case manager, and a frustrated customer with equal confidence

● Comfortable with data and analytics - you don't need to be a data scientist, but you should know how to read a funnel report and ask the right questions

● Empathy. This is non-negotiable. Our customers are often stressed, embarrassed, or scared. Their experience starts with how we make them feel

● Self-starter - this is a new role, so you'll need to scope and priorities your own work

Nice to have (not required):

● Experience in financial services, lending, or any regulated industry

● Familiarity with hardship, debt management, or consumer credit frameworks

● Tools: Salesforce, HubSpot, Hotjar, Qualtrics, Looker / Google Analytics

● Service design / journey mapping qualifications (Forrester CX, NN/g, IDF, etc.)

● Background in customer-facing roles earlier in your career (the best CX people have done time at the coalface)

We're more interested in how you think than where you've worked. If you've improved a customer experience anywhere - retail, hospitality, healthcare, SaaS - and you can show us how, we want to hear from you.

Why join us

● Real impact: You're not optimising someone's checkout flow for shoes. You're improving how people navigate genuine financial stress

● Established but agile: 30+ years of history, but a modern, lean team that moves fast and makes decisions

● Direct access: You'll work with the CEO and have real authority to drive change

● Growth runway: This is the founding CX role. Get it right and the function grows with you

● Three brands, one team: Diverse customer types and product mixes mean you'll never get bored

● Hybrid flexibility: We value office time but trust adults to manage their own schedules

● Modern technology and support: You'll collaborate closely with our in-house full-stack development team and have access to our state-of-the-art proprietary CRM platform, designed to provide deep customer insights and data-driven intelligence. This powerful combination of technology, support, and innovation will equip you with the tools and resources needed to create exceptional customer experiences, drive strategic improvements, and make a real impact across the business.

How to apply

Send us:

Your CV
A short cover note (not a generic template) telling us about a customer experience you've personally improved, what changed, and how you measured it. One page is plenty.

ALC Group is an equal opportunity employer. We welcome applications from people of all backgrounds and life experiences.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

Company car
Employee discount
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance

Work Location: Hybrid remote in Strathfield South NSW 2136

Quick Apply

Refine Your Search

customer experience specialist jobs in new south wales

Customer Experience (CX) Strategist Position

Marketing Specialist

Housing Specialist - NSW

Customer Experience Program Specialist

Administration Officer

Marketing Specialist

SENIOR TRAVEL SPECIALIST

Sales Representative

Corporate Collections Officer (Customer Support Specialist)

Entry Level Solar Representative - Telesales

Claims Consultant, Group Multi Claims

Customer Success Specialist

Claims Consultant, REST

Entry Level Solar Sales Representative

Customer Finance Specialist

Audio Visual (AV) Crew Support | Electronics, Staging, & Event Set Up

Supply Chain Specialist

Customer Support Specialist (4017)

Customer Experience Specialist

Customer Experience Customer Success Specialist - CAI

I want to receive the latest job alert for customer experience specialist in new south wales

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