In-Demand Client manager Jobs in New South Wales

Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Client Listening & Insights (Assurance Focus) | Manager
PWC Australia —Sydney NSW
- Salesforce
- AI
- Parental leave
4d
Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Expression of interest - Management Consulting
Maximus International —Sydney NSW
- Full-time
- Leadership
- Communication skills
Quick Apply
People And Culture Manager
ActivateUTS —Ultimo NSW
- $135,000 - $150,000 a year
- Part-time
- Hospitality
- Parental leave
- Employee assistance program
Quick Apply
17h
Area Manager (Australia)
APM Monaco —Sydney NSW
- $100,000 - $130,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick Apply
Home Care Compliance Manager – Quality, Risk & Client Oversight
Elderly Home Care Solutions —Randwick NSW
- $120,000.00 - $167,111.60 a year
- Full-time
- Hybrid work
- Care plans
- Communication skills
- Work from home
Quick Apply
Manager Casework
NSW Department of Communities and Justice —New South Wales
- $133,348 - $146,945 a year
- Experience working with children
- Communication skills
- Negotiation
- Employee assistance program
14d
HR Consultant (Casual)
MBMPL —Sydney NSW
- Remote
- Leadership
- Communication skills
Quick Apply
3h
Business Development Manager
Woods & Co —Sydney NSW
- $180,000 a year
- Call employer
- Hybrid work
- Sales
- Business development
1d
Client Manager
VanCleef-Aprels —Sydney NSW
- Full-time
- Management
Relationship Manager - NSW
Prestige Inhome Care —Sydney NSW
- Full-time
- Management
- Sales
- Business development
- Employee assistance program
Quick Apply
Client Solutions Manager
BNP Paribas —Sydney NSW
- Full-time
- Presentation skills
- AI
- Leadership
Client Success Manager
Hustle —Sydney NSW
- $110,000 a year
- Hybrid work
- Communication skills
- Negotiation
Client Success Manager
Corto Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Gym membership
Quick Apply
Executive Assistant to General Manager Australia
AIG Australia Limited —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Manager
Glisk —Sydney NSW
- From $120,000 a year
- Management
- Business development
- Profit sharing
Group Administrator
TAL —Sydney NSW
- Full-time
- Hybrid work
- Public speaking
- Administrative experience
- Communication skills
Quick Apply
4d
Client Side Project Manager
Highgate Management —Sydney NSW
- Construction experience
- Communication skills

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client manager jobs near new south wales

Senior Client Service & Escalations Manager

Cushman & Wakefield -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Construction experience
Leadership
Communication skills
Time management

Full Job Description

Job Title

Senior Client Service & Escalations Manager

Job Description Summary

Lead client relationships, resolve escalations and drive exceptional service outcomes across a major government portfolio.

Job Description

Senior Client Service & Escalations Manager
Sydney, NSW | Full-Time

Highly influential client service role for key government client
Resolve complex escalations and drive service improvements
Join a global leader with strong career growth opportunities

About the Role

We have an exciting opportunity for a Senior Client Service & Escalations Manager to join a high-profile government account, acting as the key link between clients, operational teams and senior stakeholders.

This role is focused on ensuring outstanding delivery of our services in alignment with SLA’s and KPI’s. It involves building trusted relationships, proactively managing escalations and ensuring an outstanding customer experience across a diverse property portfolio. Leading a team of two Client Service Managers, you'll work closely with stakeholders to understand their unique requirements, resolve issues, identify opportunities for improvement and ensure service delivery consistently exceeds expectations.

This is an ideal opportunity for a confident person with client service experience in property or facilities management who excels at stakeholder engagement, problem-solving and driving positive client outcomes. It will suit a team player who thrives in a hands-on, fast-paced environment.

Key Responsibilities

Act as the primary point of contact for key client stakeholders and agencies
Manage complex service issues, escalations and client concerns through to resolution
Build and maintain strong relationships with clients and internal operational teams
Develop a deep understanding of client needs, priorities and portfolio requirements
Facilitate effective communication between stakeholders and service delivery teams
Lead engagement activities and maintain proactive communication plans
Identify opportunities to improve client satisfaction and service delivery outcomes
Support the delivery of contractual reporting
Deliver monthly reporting, analytics and performance commentary
Monitor stakeholder feedback and implement continuous improvement initiatives
Partner with operational teams to ensure seamless and consistent service delivery
Conduct regular face-to-face stakeholder meetings across the portfolio
Manage two Client Service team members.

About You

Experience in client relationship management or client service/customer success roles in the property, facilities management or construction sectors
Proven skills in managing escalations, complaints or complex stakeholder issues
Experience working on Government clients highly regarded but not essential
Proven problem-solving skills with the ability to achieve positive outcomes in challenging situations
Experience leading small teams
Exceptional communication, presentation and relationship-building skills
Ability to influence and engage stakeholders at all levels
Excellent organisational and time management skills
Ability to manage competing priorities in a fast-paced environment.

About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Opportunity to manage relationships across a major government portfolio
High-impact role with strong stakeholder engagement
Exposure to senior client leaders and decision-makers
Collaborative and supportive team culture
Career development opportunities within a global organisation
Diverse role combining relationship management, problem solving and service excellence

Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

Quick Apply

Refine Your Search

client manager jobs in new south wales

Senior Client Service & Escalations Manager

Mortgage Broker

Client Listening & Insights (Assurance Focus) | Manager

Operations Manager - NDIS Service Provider

Expression of interest - Management Consulting

People And Culture Manager

Area Manager (Australia)

Home Care Compliance Manager – Quality, Risk & Client Oversight

Manager Casework

HR Consultant (Casual)

Business Development Manager

Client Manager

Relationship Manager - NSW

Client Solutions Manager

Client Success Manager

Client Success Manager

Executive Assistant to General Manager Australia

Manager

Group Administrator

Client Side Project Manager

I want to receive the latest job alert for client manager in new south wales

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