In-Demand Relationship client manager aged care Jobs in Melbourne Vic

Home Care Recruitment Team leader
Salveo Care —Ringwood VIC
- $75,000 - $88,000 a year
- Full-time
- Recruiting
- In-person
- Care plans
Quick Apply
3h
Regional Support Coordinator
MyIntegra —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Client Services Manager- Blackburn South
Regis Aged Care —Blackburn VIC
- Customer service
- Care plans
- Time management
- Parental leave
Business Process Analyst
Sundale Limited —Burnside VIC
- Up to $15,900 a year
- Full-time
- Presentation skills
- SDLC
- Annual leave
- Parental leave
7d
Operations Manager (Home Care / Aged Care)
People First Healthcare —Essendon Fields VIC
- Full-time
- Management
- Master's degree
- Bachelor's degree
- Employee assistance program
Quick Apply
13d
Targeted Care Packages Case Manager
Baptcare —Sunshine VIC
- Full-time
- Case management
Case Manager- Community Services
Royal Freemasons Ltd —Melbourne VIC
- Part-time
- Hybrid work
- Microsoft Office
- Budgeting
- Communication skills
Case Manager - Bayside Melbourne Region
Prestige Inhome Care —Moorabbin VIC
- Full-time
- Office
- Case management
- Organisational skills
- Employee assistance program
Quick Apply
Client Service Manager
Arcare Aged Care —Maidstone VIC
- Full-time
- Sales
- Customer service
- Business development
- Paid training
- Health insurance
Aged Care Sales Manager
Salveo Care —Melbourne VIC
- $74,798.49 - $100,000.00 a year
- Full-time
- CRM software
- Sales
- In-person
Quick Apply
3h
Human Resources Business Partner Lead
Sundale Limited —Burnside VIC
- Up to $15,900 a year
- Part-time
- Human resources
- Leadership
- Annual leave
- Employee assistance program
Care Manager (Melbourne, VIC)
The CareSide —Melbourne VIC
- $80,000 a year
- Full-time
- Care plans
- Fuel card
Care Partner
Villa Maria Catholic Homes —Mulgrave VIC
- Full-time
- Bachelor's degree
- Computer skills
- Care plans
- Parental leave
- Employee assistance program
Hospital Business Development Manager
Telecare Australia —Blackburn VIC
- Full-time
- Hybrid work
- CRM software
- AI
- Nursing
Quick Apply
Team Leader - AOD Specialist Services
Western Health —Melbourne VIC
- $115,000 - $125,000 a year
- Full-time
- Education
- Case management
- Leadership
3d
Incident Manager
Australian Unity —Melbourne VIC
- Hybrid work
- Microsoft Powerpoint
- Administrative experience
- Analysis skills
- Health insurance
- Parental leave
3d
Transition Care Team Leader
St Vincent's Health Australia —Melbourne VIC
- $104,135 - $118,981 a year
- Full-time
- Master's degree
- Case management
- Discharge planning
3d
Intake & Referrals Coordinator – Healthcare & NDIS Services
EddenRose Community Services —Melbourne VIC
- From $45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Professional development assistance
Quick Apply
Retirement Living Manager
Southern Cross Care —Box Hill VIC
- Full-time
- Management
- Customer service
- Communication skills
- Health insurance
6d
Clinical Team Lead
Prestige Inhome Care —Moorabbin VIC
- From $88,000 a year
- Part-time
- Microsoft Access
- Microsoft Office
- Organisational skills
- Employee assistance program
Quick Apply
9d

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Home Care Recruitment Team leader

Salveo Care
Ringwood VIC

Quick Apply

Job Details

Full-time
$75,000 - $88,000 a year
3 hours ago

Qualifications

Intake
Home care
Driver Licence
Recruiting
Care plans
Leadership
Communication skills

Full Job Description

Job Title: Home Care Recruitment Team Leader

Reporting to: National Program Manager

State: Victoria

Position Summary:

We are seeking a dynamic and experienced Home Care Recruitment Team Leader to spearhead our recruitment and service delivery initiatives across a diverse portfolio of home care services. The successful candidate will be a hands-on leader with a minimum of 3 years of comprehensive experience in the home care sector, demonstrating a proven track record in service delivery, staff recruitment, training, client acquisition, intake assessment, and the strategic deployment of support workers.

This pivotal role will oversee four distinct service delivery accounts: general home care, veteran home care, the Commonwealth Home Support Programme (CHSP), and brokerage services. The ideal candidate will possess an in-depth understanding of the unique requirements and operational nuances of each of these programs and will be responsible for ensuring the delivery of high-quality, person-centered care while driving the growth and development of our dedicated team of support workers.

Key Responsibilities:

Leadership and Team Management:

Lead, mentor, and motivate a team of recruitment and administrative staff to achieve and exceed key performance indicators.
Develop and implement innovative recruitment strategies to attract and retain a high-caliber team of support workers.
Oversee the end-to-end recruitment process, from sourcing and interviewing to onboarding and induction.
Design and deliver comprehensive training programs for new and existing staff, covering all aspects of service delivery, client communication, and systems use.
Foster a positive and collaborative team culture that aligns with the organization's values and commitment to quality care.

Service Delivery and Client Management:

Recruitment of qualified Staff and Support worker, 360 recruitment
Manage the full lifecycle of private and package-funded home care clients, from initial inquiry and intake assessment to the development and implementation of individualized care plans.
Ensure all services are delivered in accordance with the Aged Care Quality Standards and other relevant legislation.
Drive client acquisition through effective marketing, networking, and relationship building with key stakeholders.
Demonstrate a thorough understanding of the Department of Veterans' Affairs (DVA) programs and funding streams.
Oversee the intake and assessment process for veterans, ensuring their specific needs and preferences are met.
Liaise with DVA, ex-service organizations, and other relevant bodies to promote services and ensure seamless care coordination for veterans.
Manage the delivery of CHSP-funded services, focusing on wellness, reablement, and restorative care.
Ensure compliance with all CHSP guidelines and reporting requirements.
Develop and maintain strong relationships with Regional Assessment Services (RAS) and other referral agencies.
Manage relationships with other home care providers, acting as a reliable and efficient brokerage partner.
Ensure the timely and appropriate deployment of our support workers to meet the needs of brokered clients.
Negotiate and manage brokerage agreements to ensure mutually beneficial partnerships.

Operational Management:

Oversee the efficient and effective deployment of support workers across all four service delivery accounts, ensuring optimal client-staff matching and continuity of care.
Conduct regular audits and quality assurance checks to maintain high standards of service delivery and compliance.
Contribute to the development and implementation of policies and procedures to enhance operational efficiency and mitigate risk.
Manage client and staff feedback and complaints in a timely and professional manner, implementing continuous improvement strategies as required.

Qualifications and Experience:

Minimum of three (3) years of direct, hands-on experience in the Australian home care sector.
Demonstrated experience in a leadership or senior coordination role within a home care environment.
Proven experience in all facets of the role, including:
Home care service delivery and coordination.
End-to-end recruitment of care staff.
Development and delivery of training programs.
Successful client acquisition and business development.
Conducting comprehensive intake assessments and care planning.
Strategic deployment and management of support workers.
In-depth knowledge and practical experience working with a variety of funding models, including private funding, Home Care Packages, the Department of Veterans' Affairs (DVA), the Commonwealth Home Support Programme (CHSP), and brokerage arrangements.
Strong understanding of the Aged Care Quality Standards and other relevant industry legislation.
Excellent communication, interpersonal, and leadership skills.
Tertiary qualifications in a relevant field (e.g., Community Services, Health Management, Business) are highly desirable.
A current valid driver's license and access to a reliable vehicle.
A satisfactory National Police Check.

Job Type: Full-time

Pay: $75,000.00 – $88,000.00 per year

Experience:

relevant: 4 years (Required)

Willingness to travel:

25% (Required)

Work Location: In person

Quick Apply

Refine Your Search

relationship client manager aged care jobs in melbourne vic

Home Care Recruitment Team leader

Regional Support Coordinator

Client Services Manager- Blackburn South

Business Process Analyst

Operations Manager (Home Care / Aged Care)

Targeted Care Packages Case Manager

Case Manager- Community Services

Case Manager - Bayside Melbourne Region

Client Service Manager

Aged Care Sales Manager

Human Resources Business Partner Lead

Care Manager (Melbourne, VIC)

Care Partner

Hospital Business Development Manager

Team Leader - AOD Specialist Services

Incident Manager

Transition Care Team Leader

Intake & Referrals Coordinator – Healthcare & NDIS Services

Retirement Living Manager

Clinical Team Lead

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