Looking for a meaningful career that offers stability, purpose and growth? With more than 60 years of service across aged care, community care, retirement communities and affordable housing, Sundale is committed to empowering Queenslanders to live their best lives — and that includes our team members.
We’re seeking a highly analytical and collaborative Business Process Analyst to support Sundale’s Strategy and Enterprise Projects function. In this role, you’ll play a key part in understanding business needs, documenting and improving processes, supporting project delivery, and helping bridge the gap between business and technology.
Why Sundale?
At Sundale, we live by our values:
- Care – Creating quality and meaningful experiences for everyone in the Sundale community
- Connection – Listening and responding to the needs of others
- Creativity – Finding better, innovative ways to do things and be part of our community
We offer a supportive, people-first workplace where your contribution truly matters.
About the Role
As our Business Process Analyst, you’ll operate within the Enterprise Project Management Office, EPMO, working closely with project sponsors, project managers, business teams, vendors and stakeholders to gather requirements, analyse current-state processes and translate business needs into clear, actionable insights.
You’ll support the design of effective business process solutions, contribute to business cases, develop process models and help ensure solutions align with Sundale’s strategic goals.
What You’ll Do
- Gather and document business and user requirements through interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases and other methods.
- Map current-state business processes and identify opportunities for improvement, optimisation and continuous improvement.
- Translate conceptual user requirements into clear functional requirements for project teams and developers.
- Create process models, requirement specifications, diagrams and charts to support effective project delivery.
- Analyse and verify requirements for completeness, consistency, feasibility and alignment with standards.
- Support research, planning, design, development and deployment of new business solutions and enhancements to existing applications.
- Communicate business requirement changes, enhancements and issues clearly to project managers, sponsors and stakeholders.
- Build strong working relationships with internal and external stakeholders in a complex and changing environment.
About You
You are a logical, detail-oriented and solutions-focused professional who enjoys working with people to understand problems, improve processes and deliver practical outcomes. You’ll bring excellent analytical, communication, stakeholder engagement and problem-solving skills, along with the ability to manage competing priorities in a busy project environment.
You will also bring:
- Proven experience in business and technical requirements analysis, elicitation, modelling and verification.
- The ability to create clear, systematic and consistent requirement specifications in both technical and user-friendly language.
- Strong understanding of business systems, application development and software development lifecycle concepts.
- High-level facilitation and presentation skills, with experience engaging staff at all levels of an organisation.
- A pragmatic, can-do approach to delivering quality outcomes in complex business and technical environments.
Required Qualifications or Certificates
- Minimum 5 years’ experience in a business systems analytical role, preferably in a complex program, project or support environment.
- Experience in Business Process Model and Notation, BPMN, will be highly regarded.
- Aged care, healthcare or other complex regulated industry experience will be highly regarded.
- National Police Check.
- Pre-employment medical assessment.
Sundale Values Its Team Members and Provides a Comprehensive Range of Benefits
- Competitive salary
- Additional 5% superannuation: above the Superannuation Guarantee
- Salary Packaging: Up to $15,900 tax-free + $2,650 for meals and entertainment
- Generous Leave Entitlements: 5 weeks annual leave for full-time employees, prorated for part-time
- Paid Parental Leave: 6 weeks for eligible full-time and prorated part-time team members
- Exclusive Perks: Discounts, financial tips and wellbeing resources via our Flare platform, including savings at 500+ major Australian brands across 9,000+ locations
- Access to Car Salary Packaging
- Private Health Discounts
- EAP Support: Access to confidential support services
- Referral Bonus: Up to $300 for every successful referral
- Career progression and development opportunities
Make a Real Difference Every Day
Whether you’re improving processes, supporting business transformation or helping teams work smarter, your contribution will have a meaningful impact on Sundale’s residents, clients, team members and wider community.
If you value purpose, collaboration and delivering practical solutions, we’d love to hear from you.
Apply Now
Apply today or visit our careers page for more information about careers with Sundale.
We review applications as they are received — apply early to avoid missing out.
We Embrace Diversity
Sundale welcomes applicants from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse backgrounds, LGBTQIA+ individuals, and people of all ages.
We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.
