In-Demand It information technology in aged care Jobs in Melbourne Vic

Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
Asset & Inventory Officer - Digital Technology Services
Victorian Government —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Administrative experience
- Communication skills
- Time management
6h
Asset & Inventory Officer - Digital Technology Services
Western Health —Melbourne VIC
- Full-time
- Administrative experience
- Communication skills
- Time management
4h
Associate IT Project Manager
Arcare Aged Care —Hampton East VIC
- Full-time
- Azure
- Management
- Salesforce
- Health insurance
- Employee discount
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
10d
Infrastructure Technical Business Analyst
For Purpose Aged Care —Cheltenham VIC
- Remote
- Computer Science
- Bachelor's degree
- In-person
- Work from home
- Employee assistance program
2d
Client Engagement Co-Ordinator
Aeralife —Hawthorn VIC
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee assistance program
- Employee discount
2d
Applications Project Manager
For Purpose Aged Care —Cheltenham VIC
- Remote
- PMP
- Analysis skills
- SharePoint
- Work from home
- Employee assistance program
2d
Peer Researcher - CanOPY
Orygen, The National Centre of Excellence in Youth Mental Health —Parkville VIC
- $73,000 - $78,000 a year
- Part-time
- Research
- Computer skills
- Communication skills
6d
Technical Field Engineer (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- No degree
- Nursing
Ed Support Level 1-Range 2
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
6d
Teacher Aide - Special Learning Needs
Victorian Government —Melbourne VIC
- Full-time
- Experience working with children
10d
Lead Solution Architect - Home Health
Australian Unity —Melbourne VIC
- Azure
- Computer Science
- Salesforce
- Health insurance
- Parental leave
12d
Head of Transformation & Performance
Sacred Heart Mission —St Kilda VIC
- Analysis skills
- Leadership
- Employee assistance program
10d
Business Performance Manager
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
Physiotherapist - Grade 2 -Care at Home
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Rehabilitation centre
- Time management
- Employee assistance program
- Gym membership
Senior Funeral Service Delivery Specialist
Bare Funeral Group Pty Ltd —Melbourne VIC
- $70,000 - $80,000 a year
- Weekend availability
- AI
- Communication skills
- Hospital experience
Quick Apply
5h
New Grad - Occupational Therapist
Hallmark Occupational Therapy —Melbourne VIC
- $77,000 - $87,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- AI
Quick Apply
6d
Clinical Nurse - Hospital in the Home (HITH)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Patient care
- Discharge planning
- Acute care experience
- Health insurance
- Employee assistance program
2d
Occupational Therapist
Victorian Government —Melbourne VIC
- Full-time
6d

I want to receive the latest job alert for it information technology in aged care in melbourne vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it information technology in aged care jobs near melbourne vic

Service Desk Analyst_Full Time_Burnley VIC

Estia Health -
Melbourne VIC

Apply Now

Job Details

Full-time
$40.20 an hour

Benefits

Employee assistance program
Insurance services

Qualifications

ITIL Certification
IT service management
Microsoft Office
Communication skills
Help desk
Information Technology

Full Job Description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

Providing technical support for desktops, laptops, software, phones, and peripheral equipment.
Troubleshooting and correcting reported hardware and/or software problems and performing a variety of technical tasks.
Identity management for systems and applications.
Undertaking health checks and monitoring tasks.
Working as a member of a call centre, including provision of remote support.
Logging requests and incidents in the IT Service Management (ITSM) tool.
Maintaining accurate records and communications in the ITSM tool.
Responding to user support requests and inquiries within agreed timeframes and Service Level Agreements.
Identifying cyber-security incidents, alerting the necessary management teams, and participating in response actions as requested.
Troubleshooting, diagnosing, and resolving computer-related problems to ensure functional operation, including updating any system documentation and developing necessary support documentation, guides and/or user training.
Maintaining an up-to-date knowledge base of issues and resolutions in the ITSM tool.
Assisting with advanced Desktop Support request including imaging computers, upgrading hardware, installation of peripheral equipment and deploying software to Estia Health computers.
Assisting in basic operation and maintenance of shared equipment.
Preparing detailed instructions, training, and educating users in the operation of technology systems.
Performing when requested, reviews and preventative maintenance to ensure maximum availability of systems.
Adding/removing users, updating security group memberships, managing file permissions, adding/removing mailboxes and updating all necessary information, including following required naming conventions.
Maintaining knowledge of current trends, risk mitigation and security methods.
Participating in IT related meetings or discussions with other teams presenting an open and professional image to the team and relaying business requirements back to IT colleagues.
Providing after hours support on a rotational weekly basis (approximately one week in four as on-call support).
Other duties as required.

Qualifications

IT degree preferred.
ITIL certified preferred.

Skills and Experience

2 years + experience in a similar IT Service Desk Role, particularly with an enterprise multi-site IT department and Aged care.

Demonstrated skills in the installation, testing, troubleshooting and maintenance of PCs, printers, software, and information security systems.
Basic Microsoft Windows troubleshooting and hardware fault diagnosis, installations, and maintenance.
Customer focused and strong record of success in the delivery of system support services with a proven ability to identify and manage stakeholder expectations.
Experience with managing work through an IT Service Management tool.
Demonstrated understanding of the operational characteristics of computer platforms, network configurations, PC management software and backup solutions.
Strong working knowledge of Microsoft desktop and server operating systems (e.g. Windows 11, Server 2016) and Office 365.
Demonstrated high level of professionalism, honesty, integrity, openness and ethical behaviour, ability to instil confidence in others and represent the organisation in a professional manner.
Ability to work collaboratively within a team and provide guidance to achieve business goals, including highly effective communication skills.
Awareness of current relevant ICT trends and best practices.
Demonstrated commitment to quality improvement in work practices.
Excellent communication skills, written and verbal.

Hours of work and Salary

Monday to Friday Full Time $40.20 per hour

Want to know more? As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now!

Benefits available:

Retail savings with the Blue Light Card
Discounted car hire
Employee Assistance Program for you and your family
Free Wellbeing App to support your mental and physical health
Novated leasing for vehicles
Workplace banking support
ACN membership discounts for nurses
Discounted health insurance with nib health

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.

Apply Now

Refine Your Search

it information technology in aged care jobs in melbourne vic

Service Desk Analyst_Full Time_Burnley VIC

Asset & Inventory Officer - Digital Technology Services

Asset & Inventory Officer - Digital Technology Services

Associate IT Project Manager

Finance Business Applications Specialist - IT

Infrastructure Technical Business Analyst

Client Engagement Co-Ordinator

Applications Project Manager

Peer Researcher - CanOPY

Technical Field Engineer (VIC)

Ed Support Level 1-Range 2

Teacher Aide - Special Learning Needs

Lead Solution Architect - Home Health

Head of Transformation & Performance

Business Performance Manager

Physiotherapist - Grade 2 -Care at Home

Senior Funeral Service Delivery Specialist

New Grad - Occupational Therapist

Clinical Nurse - Hospital in the Home (HITH)

Occupational Therapist

I want to receive the latest job alert for it information technology in aged care in melbourne vic

Explore jobs in more locations

About the Role

Job Seeker Tools

Employer Tools

Browse

Stay Connected