In-Demand Health concierge Jobs in Melbourne Vic

Health Concierge Team Leader - Customer Support
Australian Unity —Clayton VIC
- Full-time
- Salesforce
- No degree
- Communication skills
- Health insurance
- Employee discount
21h
Workplace Concierge
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Administrative experience
- Health insurance
- Parental leave
Quick Apply
1d
Workplace Concierge
JLL —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Administrative experience
- Health insurance
- Parental leave
1d
Concierge
Australian Unity —Melbourne VIC
- Health insurance
- Parental leave
6d
Concierge
JLL —Melbourne VIC
- Management
- Financial services
- Communication skills
- Health insurance
- Parental leave
6d
Concierge
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Management
- Financial services
- AI
- Health insurance
- Parental leave
Quick Apply
6d
Front Office All Rounder
Hilton —Melbourne VIC
- Part-time
- Customer service
- Communication skills
- Hotel experience
- Employee discount
- Free food
Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
13d
Concierge
BGIS —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Employee assistance program
- Employee discount
9d
Porter | Concierge - Full Time & Part Time
AccorHotel —Melbourne VIC
- $27.08 - $40.62 an hour
- Weekend availability
- Communication skills
- Resort
- Annual leave
- Employee assistance program
Quick Apply
Receptionist
Next Gen Health & Lifestyle Clubs —Doncaster VIC
- CPR Certification
- Customer service
- First Aid Certification
- Gym membership
5d
Guest Services Officer – Bell Desk
Park Hyatt Melbourne —Melbourne VIC
- Rotating roster
- Communication skills
- Hotel experience
- Time management
- Health insurance
- Annual leave
Docklands Receptionist Docklands, Victoria
Bupa —Docklands VIC
- Weekend availability
- Computer skills
- Communication skills
6d
Village Assistant Manager
Bolton Clarke —Melbourne VIC
- Full-time
- Management
- Administrative experience
- Health insurance
- Employee assistance program
Retail Security Officer - VIC
Challenger Security —Doncaster VIC
- Weekend availability
- Writing skills
- First Aid Certification
- Communication skills
- Employee assistance program
Porter | Part-Time | InterContinental Melbourne The Rialto
InterContinental —Melbourne VIC
- Part-time
- Writing skills
- Computer skills
- Parental leave
Security Operations Manager
Challenger Security —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
- Employee discount
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
12d
Senior Systems Administrator
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
- Annual leave
- On-the-job training
5d
Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto
InterContinental —Melbourne VIC
- Weekend availability
- Hospitality
- Management
- Microsoft Office
- Parental leave
12d

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Health Concierge Team Leader - Customer Support

Australian Unity -
Clayton VIC

Apply Now

Job Details

Full-time
21 hours ago

Benefits

Health insurance
Employee discount
Insurance services

Qualifications

Call center experience
Certificate IV
Salesforce
Diploma
Communication skills

Full Job Description

Across Home Health, we’re transforming the way we work in our local communities to improve health and care outcomes for customers. By working together, differently – we believe we will be able to plan and deliver better care for customers. Our mission is to create a distinctly different and integrated healthcare company instinctively chosen for its quality, legitimacy, and independence.

Home Health’s Health Concierge Customer Support team delivers customer outcomes and responds to customer queries including funding, scheduling, services, and billing.

Your New Role:

As our Health Concierge Team Leader – Customer Support you will provide strong leadership and guidance to the Health Concierge Customer Support team. Your focus will be to enhance the customer experience by streamlining processes, managing enquiries, and resolving issues with precision. Please note that this role will be based in Clayton, Victoria and we are looking for someone with mandatory call centre experience as a team leader.

Within this role you will also:

Proactively engage with team members to monitor performance, understand skills and competence, and identify areas for development.
Identify and adopt process improvement opportunities as well as implement scripts and processes that support consistency of experience and drive down average handling times.
Conduct call recording quality checks, identifying opportunities for coaching and improvement.
Analyse complex business problems, develop, and implement solutions, and optimise systems to meet changing business needs.
Reporting of risks associated with customers.
Manage daily operations and continuous improvement activities to improve overall function and compliance requirements.
Actively contribute to the design, delivery and adoption of system-based tools and lead the implementation of processes and procedures that embed consistent ways of working.
Monitor the quality of customer data to ensure compliance with all regulatory obligations.

This full-time role is based at our Clayton office in Victoria and offers hybrid flexibility following the completion of probation, including 2 days working from home.

About you:

A pragmatic proactive problem solver.
Understanding of both the aged care sector and operating a complex customer contact centre(Call centre experience as a Team Leader is mandatory).
Customer focused with ability to engage and develop others.
Experience working in a fast paced environment.
Demonstrated experience managing teams.
Sound working knowledge of funding instruments and regulations associated with in-home/community care services.
Certificate IV or Diploma qualification in community or aged care is desirable (or equivalent experience).
Excellent verbal and written communication skills combined with demonstrated ability to engage with a frontline workforce using various communication channels.
Knowledge of digital tools, such as Genesys and Salesforce

Benefits & Perks

Flexible Working Arrangements
Extra leave benefits, including Wellbeing, Community, and Deep Listening days each year
Fitness Passport – discounted access to gyms and fitness facilities
Exclusive employee discounts across Australian Unity products, travel, and accommodation
Novated leasing – salary package a new car through Maxxia or Flare Cars and save on tax

If you're ready to make a meaningful impact on healthcare delivery and drive team excellence, please apply to the role and we will get in touch with you .

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

perks

Above award pay rates

Employee perks
Discounts on health, insurance, travel, and more

Supported and paid induction program

Paid travel and KM’s

Flexible hours

Apply Now

Refine Your Search

health concierge jobs in melbourne vic

Health Concierge Team Leader - Customer Support

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Concierge

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Front Office All Rounder

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Guest Services Officer – Bell Desk

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Retail Security Officer - VIC

Porter | Part-Time | InterContinental Melbourne The Rialto

Security Operations Manager

Hotel Service Manager

Senior Systems Administrator

Assistant Front Office Manager | Full Time | InterContinental Melbourne The Rialto

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