At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.
If you're passionate about hospitality and creating memorable guest experiences, we'd love to welcome you to our Concierge team. This is an exciting opportunity to work in the heart of the guest journey, providing exceptional arrivals, departures, luggage services, and local recommendations while developing your career in a luxury hotel environment.
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Deliver exceptional guest service and create memorable first and last impressions for every guest visiting the hotel.
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Welcome guests warmly and assist with enquiries, directions, transportation options, and hotel information.
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Escort guests and their luggage to rooms while providing personalised service and introducing hotel facilities and amenities.
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Assist departing guests with luggage and transport arrangements to ensure a smooth and efficient departure experience.
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Handle, store, secure, and deliver guest luggage, messages, mail, and special deliveries in accordance with hotel procedures.
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Safely and securely valet guest vehicles in line with hotel policies and safe driving procedures.
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Maintain cleanliness and presentation standards throughout the lobby, driveway, baggage areas, and guest arrival spaces.
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Maintain detailed knowledge of local attractions, restaurants, shopping precincts, transport options, events, and points of interest to assist guests.
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Support the Concierge team with arrivals, departures, VIP guests, groups, and special requests.
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Attend daily briefings and communicate effectively with colleagues and leaders to ensure seamless guest experiences.
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Promote a safe workplace by following workplace health and safety procedures, safe manual handling practices, and emergency protocols.
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Report hazards, incidents, maintenance issues, and safety concerns in accordance with WH&S requirements.
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Complete ad-hoc duties to support the smooth operation of the hotel and Concierge department.
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A passion for hospitality and delivering exceptional guest experiences.
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Previous experience in a guest service, concierge, porter, front office, or hospitality role is highly regarded.
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A warm, friendly, and professional communication style with the ability to build genuine guest connections.
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Strong teamwork skills and the ability to collaborate across multiple departments.
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Ability to multitask and effectively manage competing priorities in a fast-paced environment.
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Strong local knowledge or willingness to learn about Melbourne attractions, transport networks, dining, and entertainment options.
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A good grasp of reading, writing, and basic computer skills.
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Ability to remain on your feet for extended periods, perform physical duties, and safely lift, push, and pull luggage and equipment.
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Commitment to maintaining high grooming and presentation standards.
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A valid Victorian driver's licence and confidence driving a variety of guest vehicles.
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Flexibility to work a rotating roster, including evenings, weekends, public holidays, and overnight shifts where required.
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You must meet the legal requirements to live and work in Australia.
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Paid Birthday Leave
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Enhanced parental leave program
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Proactive paid wellness and mental health days
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Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
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An immense colleague discounts platform for all your favourite brands and retailers
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Ongoing learning and development opportunities to support your career growth within IHG
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Transfer of entitlements as you move and grow within the IHG family
We are proud to be InterContinental Melbourne The Rialto and proud to be IHG, and we know you will be too.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
