What you will be responsible for:
You will own the consulting P&L with accountability for revenue and cost drivers and be measured against project margin performance and team billable utilisation. You will set and monitor consulting-level targets in partnership with the Managing Director, shape the medium-term strategy, and make build-vs-buy and resourcing investment recommendations to protect margin and delivery capacity.
As a member of the executive team, you will also contribute directly to company vision, strategic direction and cross-functional decisions beyond the consulting practice.
You will be accountable for delivery quality, risk and commercial performance across every active client engagement, and be the senior escalation point for at-risk engagements, intervening to protect client relationships and margin.
You will establish and maintain a consistent delivery methodology, governance model and quality assurance framework, balance capacity planning and skills fit, and ensure engagements are appropriately scoped and staffed, working closely with the sales team during the sell cycle.
You will provide direct leadership to Team Leads and Project Managers, with overall leadership accountability for the full delivery team of approximately 20 consultants and growing.
You will own resourcing end-to-end – the sole decision-maker for who is staffed where, how competing project demands are prioritised, and when consultants are reassigned.
You will act as the senior delivery relationship owner for our most strategic and complex client accounts, representing InfoConsulting in steering committees, executive briefings and escalation conversations with client sponsors – including CFOs, COOs, Heads of Asset Management and Field Service Directors.
You will be a partner with sales and account management on renewals, expansions and reference-ability of delivered engagements, and ensure consistent, transparent reporting to clients on programme health, risk and value delivered.
You will support scoping, solutioning and commercial input on new opportunities and renewals, ensuring proposals are deliverable at the quoted margin. You will contribute delivery credibility to the sales cycle for complex or strategic pursuits – client meetings, solution workshops and proposal defence – and identify expansion opportunities within existing accounts based on delivery relationships and engagement performance.
You will establish standards for project governance, documentation, risk logs and quality gates; monitor delivery risk across the portfolio and maintain an early-warning view for the Managing Director on any engagement in difficulty; and drive continuous improvement in delivery methodology, tooling and reusable assets – accelerators, templates and playbooks – specific to our engagements.
What success looks like
We want expectations to be clear from the beginning. Your performance will be measured against project margin and team billable utilisation, with qualitative and strategic measures agreed with the Managing Director.
At 90 days
You have established visibility over utilisation, forecast accuracy and consultant workload across the team.
You have built a trusted working relationship with the Managing Director, Project Managers, Team Leads and key clients.
You have identified quick wins in delivery methodology, quality assurance or resourcing process.
At 12 months
The consulting P&L is transparent, forecastable, and trending toward agreed margin targets.
A consistent delivery methodology and quality framework is in place and adopted across engagements.
A clear team structure exists with defined career paths, reducing key-person and attrition risk.
You are recognised by clients as the senior escalation point and trusted delivery authority.
A credible growth plan – capability, headcount, service lines – is agreed with the Managing Director.
You are likely to do well in this role if
You have led a consulting delivery function of comparable or larger scale – people and P&L – ideally within ERP, EAM, FSM or adjacent enterprise software consulting,
You are comfortable being the most senior delivery voice in the business, operating with significant autonomy while reporting into the Managing Director,
You can balance commercial discipline – margin, utilisation, forecasting – with genuine people leadership at a ~20-person scale,
You are credible in front of clients in asset-intensive industries, able to hold your own with CFOs, COOs, Heads of Asset Management or Field Service Directors,
You have experience acting as a senior escalation point on complex, client-critical engagements, and resolving them,
- You have direct experience with one or more ERP/EAM/FSM platforms, such as IBM Maximo, SAP, IFS, Infor, Microsoft Dynamics, Oracle, ServiceMax or Salesforce Field Service, and have experience building or scaling a consulting practice through a significant growth phase.
Formal qualifications in engineering, IT, business or a related field are highly regarded but not required where experience demonstrates equivalent capability.
Our practice is growing
Potential headcount growth of 30–40% through 2027, and increasingly complex, enterprise-scale engagements. This role is built for someone who wants to build a consulting delivery team, not just staff one.
What we offer
Part of the executive team from day one, with a direct voice in company vision and strategic direction – not just practice-level decisions.
Sole decision-making authority over resourcing across the delivery team, and the mandate to build the operating rhythm – methodology, governance, quality assurance and career pathing – that a team of this size and growth trajectory needs.
Work with clients across energy, utilities, resources, engineering, construction and infrastructure – sectors where delivery reliability matters as much as the solution itself, and enterprise customers expect quality outcomes on genuinely complex work.
You can work from anywhere in Australia.
Our Australian office is located on Edward Street in Brisbane, but you do not need to live nearby.
Every candidate completing the assessment works from the same brief and is evaluated against the same written criteria.
How to
