In-Demand Customer recovery Jobs in Melbourne Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
GYM ADMIN
Peak fitness 247 gym and recovery centre —Taylors Lakes VIC
- $24.95 - $33.46 an hour
- Weekend availability
- Customer service
- Front desk
- Computer skills
- Gym membership
Quick Apply
Customer Service Manager ANZ
AkzoNobel —Melbourne VIC
- Full-time
- Management
- Customer service
- Analysis skills
- Employee assistance program
Customer Relationship Concierge
Bupa —Melbourne VIC
- Full-time
- Management
- Sales
- Customer service
- Parental leave
- Pet insurance
CONNOR Retail Assistant - Sunshine, VIC
CONNOR —Sunshine VIC
- Sales
NDIS Support Coordinator
Laers —South Morang VIC
- $55,000 - $80,000 a year
- Part-time
- Hybrid work
- First Aid Certification
- Case management
- Organisational skills
Quick Apply
Case Manager in Training
EML —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Work from home
- Parental leave
CONNOR Retail Assistant - Sunshine, VIC
Connor Clothing —Sunshine VIC
- Sales
Position Title OHS Administration Officer, North Western Victoria Region
Government schools —Melbourne VIC
- $79,589 - $96,780 a year
- Part-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
8d
Remote support roles (work from home)
The Original PC Doctor —Ringwood VIC
- Remote
- Work from home
Support Coordinator
People First Allied Health —Melbourne VIC
- $35 - $45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Sales
- Travel reimbursement
- Work from home
Quick Apply
8d
IT Support & Systems Administrator
One-Six-One Pty Ltd —Prahran VIC
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Hospitality
- Software troubleshooting
- Bachelor's degree
Quick Apply
12d
Case Manager Recovering Independance
EML —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Work from home
- Parental leave
14d
Massage Therapist
Handwork Studio —Windsor VIC
- $45 - $55 an hour
- Weekend availability
- CPR Certification
- Anatomy knowledge
- Customer service
Quick Apply
Apply to Jaycar Melbourne City
Jaycar Electronics —Melbourne VIC
- Sales
- Customer service
- Communication skills
Wellness centre Reception Sales Person
Body D-Tox —Preston VIC
- $32.00 - $47.36 an hour
- Sales
- Customer service
- Medical office experience
Quick Apply
Store Sales Associate, South Wharf Outlet
Crocs —South Wharf VIC
- Night shift
- Microsoft Word
- Microsoft Excel
- English
- Flexible schedule
Payroll Adviser
Department of Government Services —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Salesforce
11d
Warranty Administrator – Westar Trucks Derrimut
Patterson Cheney Pty Ltd —Derrimut VIC
- Overtime
- Administrative experience
- Communication skills
- Time management
- Employee assistance program
Full Stack Developer
SafetySuite Global —Melbourne VIC
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- SQL
Quick Apply

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Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Opportunities for advancement
Insurance services
On-site parking

Qualifications

Management
Quality assurance
Presentation skills
Security
Leadership
Communication skills

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As a Passenger Service Manager at Swissport Melbourne, you will hold end to end accountability for the safe, compliant and commercially effective delivery of passenger services across a portfolio of airline clients. You will lead duty managers, supervisors and a large, rostered workforce operating in a complex 24/7 airport environment.

This is a visible hands-on leadership role. You will set the standard for the day of operations performance, build trusted relationships with airline and airport stakeholders, and ensure the operation is ready to respond decisively during peak periods, service disruptions and irregular operations

Your Impact

Own the passenger journey. Lead end-to-end delivery across check-in, document verification, gates, boarding, arrivals, connections, baggage service recovery and disrupted operations.
Lead day-of-operations performance. Maintain operational readiness, make timely decisions and coordinate closely with ramp, baggage, load control, operations control and airline teams to protect safe, compliant and on-time departures.
Deliver airline commitments. Own performance against Ground Handling Agreements, Service Level Agreements, airline procedures and scorecards, including on-time performance, departure readiness, compliance and passenger-experience measures.
Strengthen client partnerships. Act as the senior operational contact for airline clients, lead regular performance reviews and translate feedback, trends and root-cause analysis into sustainable corrective actions.
Build workforce capability. Plan roster coverage, training, leave and competency requirements; coach leaders; strengthen succession pipelines; and create clear accountability across all levels of the operation.
Champion safety, security and quality. Apply Swissport's safety management system, support a strong reporting and Just Culture, ensure compliance with aviation security and WHS requirements, and maintain audit and training readiness.
Drive commercial discipline. Manage labour productivity, overtime, controllable costs and revenue capture while balancing safety, service quality and operational resilience.
Lead a fair and accountable culture. Manage performance, grievances and conduct matters promptly and consistently, working within applicable enterprise agreements, policies and employment obligations.
Improve how we operate. Use operational data, passenger feedback and performance trends to identify risk, remove recurring service failures and embed continuous improvement.

Your Profile

You are an established aviation leader who understands the operational reality of passenger services and can move confidently between the terminal floor, airline client meetings and workforce-performance conversations.

Essential aviation experience. Recent, demonstrated management experience leading airport passenger services for an airline or ground handling provider in a complex commercial airport.
Passenger operations expertise. Strong knowledge of check-in, departure control systems, travel-document and boarding requirements, arrivals, transfers, baggage service recovery and irregular operations.
Large-team leadership. A proven record of leading Supervisors and sizeable multi-shift workforces, with experience in coaching, performance management, engagement and talent development.
Operational judgement. The ability to remain composed, visible and decisive during delays, cancellations, system issues, resource constraints and other time-critical operational events.
Airline client management. Experience managing airline relationships, performance scorecards, SLAs or Ground Handling Agreements, with confidence presenting performance outcomes and recovery plans.
Safety and compliance leadership. A practical understanding of aviation safety, security, quality assurance, regulatory training and audit requirements.
Workforce and commercial capability. Strong workforce-planning, rostering and cost-management skills, together with experience applying enterprise agreements in an operational environment.
Influence and communication. Credible written and verbal communication skills, strong stakeholder judgement and the ability to build alignment across airline, airport and internal teams.

What we offer

Permanent Full-Time position.
Flare HR Benefits (e.g Novated Leasing, Medical Insurance Discounts and much more)
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

customer recovery jobs in melbourne vic

Passenger Services Manager

GYM ADMIN

Customer Service Manager ANZ

Customer Relationship Concierge

CONNOR Retail Assistant - Sunshine, VIC

NDIS Support Coordinator

Case Manager in Training

CONNOR Retail Assistant - Sunshine, VIC

Position Title OHS Administration Officer, North Western Victoria Region

Remote support roles (work from home)

Support Coordinator

IT Support & Systems Administrator

Case Manager Recovering Independance

Massage Therapist

Apply to Jaycar Melbourne City

Wellness centre Reception Sales Person

Store Sales Associate, South Wharf Outlet

Payroll Adviser

Warranty Administrator – Westar Trucks Derrimut

Full Stack Developer

I want to receive the latest job alert for customer recovery in melbourne vic

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