SUPPORT COORDINATOR – POSITION DESCRIPTION
Business Name
LAERS
About the role
LAERS is seeking a passionate and motivated Support Coordinator to join our growing team. This role is ideal for someone who enjoys working closely with participants, families, carers, and service providers to help individuals achieve their NDIS goals and build greater independence. The Support Coordinator will provide person centred support coordination services, assist participants to navigate through NDIS, connect with appropriate supports and services, and promote capacity building through strong communication, advocacy, and community engagement. This role suits someone who can work both independently and collaboratively while maintaining professionalism, empathy, and strong organisational skills.
Employment type
Part time hours casual position
Salary/Wages
As per SCHADS Award –
Hours/Days
Flexible part-time casual hours based on participant needs and operational requirements.
Some travel within the community may be required.
(negotiation of working days)
Where you’ll be working
The Greenhouse Offices
Suite 26 / Suite 22
797 Plenty Road
South Morang VIC
Community-based work and occasional remote/flexible work arrangements may apply.
Main Duties and Responsibilities
· Coordinate and manage participant supports in line with NDIS plans and participant goals.
· Assist participants to understand their NDIS plans, funding, and available supports.
· Build participant capacity to independently manage supports and navigate services.
· Connect participants with community, mainstream, allied health, and specialist services.
· Monitor participant progress, budgets, and service delivery outcomes.
· Maintain accurate records, case notes, reports, and documentation.
· Liaise with participants, families, carers, support workers, providers, and external stakeholders.
· Advocate for participants and support using informed decision-making.
· Support participants to explore meaningful life opportunities, social inclusion, and independence.
· Ensure all work complies with NDIS Practice Standards, organisational policies, and relevant legislation.
· Participate in team meetings, supervision, and ongoing professional development.
· Escalate concerns, risks, incidents, or safeguarding matters appropriately.
· Always maintain confidentiality and professionalism inline with NDIS code of conduct and LAERS policies.
· Provide excellent customer service and maintain positive stakeholder relationships.
· Assist in achieving billable targets and effective time management requirements.
Experience and Qualifications
Essential Requirements:
· Current First Aid and CPR Qualifications
· National Police Records Check
· Working With Children Check (WWCC)
· NDIS Worker Screening Check
· Victorian Driver’s Licence and access to a reliable vehicle
· Strong written and verbal communication skills
· Ability to work independently and as part of a team
· Strong organisational, time management, and problem-solving skills
· Ability to build professional relationships with participants, families, and stakeholders
· Experience within Support Coordination, Case Management, Disability Services, Community Services, or related fields
· Knowledge and understanding of the NDIS and relevant legislation
· Tertiary qualifications in Community Services, Disability, Social Work, Welfare, or related disciplines
· Experience managing participant budgets and service agreements
Ideally, you’re someone who:
· Is passionate about supporting people living with disability
· Has a person-centred and strengths-based approach
· Communicates professionally and respectfully
· Can think creatively and solve problems effectively
· Works well independently while remaining collaborative within a team
· Is adaptable, organised, and proactive
· Demonstrates empathy, integrity, and professionalism
· Values inclusion, diversity, and participant choice
Who we are
LAERS is a small business registered to provide supports in specialist support coordination, support coordination and psychosocial recovery coach. LAERS is committed to delivering high-quality, person-centred disability support services that empower participants to live meaningful and independent lives both in regional and metro Victoria.
We value:
· Integrity
· Individuality
· Relationships
· Growth and Potential
Our approach focuses on inclusion, empowerment, respect, and helping participants build the confidence and skills needed to achieve their goals.
About the team
You will work alongside a supportive and collaborative team committed to providing quality outcomes for participants and families.
The role involves regular communication with:
· Participants and families
· Support workers
· Allied health professionals
· Community organisations
· NDIS providers
· Internal administration and leadership staff
The Support Coordinator reports directly to the Director and contributes to a positive and professional workplace culture.
What we offer
· Flexible work arrangements
· Supportive and collaborative team environment
· Opportunities for professional growth and development
· Meaningful and rewarding work
· Ongoing training and supervision
· Positive workplace culture focused on participant outcomes and staff wellbeing
How to apply
Please submit to [email protected]
· Your resume
· A short cover letter outlining your experience and suitability for the role
Applications can be submitted via email.
Only shortlisted applicants will be contacted.
Legal and Equal Employment Considerations
LAERS is an equal opportunity employer committed to diversity, inclusion, and cultural safety.
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, and culturally diverse communities.
All employees are expected to comply with organisational policies, confidentiality requirements, NDIS Practice Standards, and relevant workplace legislation.
Applicants must have the legal right to work in Australia.
Pay: $55,000.00 – $80,000.00 per year
Work Location: Hybrid remote in South Morang VIC 3752
