In-Demand Service management manager process design lead Jobs in Melbourne, Vic

Organisational Change Manager I 12 Month Fixed Term
Datacom —Melbourne VIC
- Contract
- Hybrid work
Quick Apply
Management Consulting - Expression of Interest
Grant Thornton Australia —Melbourne VIC
- Full-time
- Master's degree
- Business development
- Business Administration
- Parental leave
- Gym membership
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
Design Project Coordinator (Data Centres)
CDC Data Centres —Melbourne VIC
- Full-time
- Construction experience
- Annual leave
- Parental leave
Quick Apply
Senior Manager – Enterprise Systems
Lovisa —Hawthorn VIC
- ERP systems
- Administrative experience
- POS
- Gym membership
- Free food
Quick Apply
12h
Talent Acquisition Specialist - ANZ
Amer Sports —Moorabbin Airport VIC
- Full-time
- Hybrid work
- Hospitality
- Bachelor's degree
- Recruiting
- On-the-job training
- Parental leave
Quick Apply
7d
CRM & Portals Project Lead
Austin Health —Heidelberg VIC
- Part-time
- Microsoft Office
- Time management
- Health insurance
6d
Senior Manager - Risk
Genpact Australia —Melbourne VIC
- $159,000 - $180,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
Quick Apply
Senior Project Manager
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- CAD
- Agile
- Negotiation
- Free parking
- Employee assistance program
13d
Manager, Leadership Capability - Talent & Culture, Melbourne - 12 mth fixed term opportunity
ANZ Banking Group —Melbourne VIC
- No degree
- Communication skills
13d
Onboarding Project Manager
Block, Inc. —Melbourne VIC
- Remote
- ERP systems
- POS
- APIs
- Health insurance
Customer Service Manager - Expression of Interest
Contour Education —Melbourne VIC
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
Preoperative Planned Surgery Innovation Lead
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Health insurance
- Employee assistance program
12d
Senior SEO & AI Visibility Manager
Online Education Services —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Agile
- AI
- Health insurance
- Parental leave
Quick Apply
Coordinator Strategic Open Space Planning
Knox City Council —City of Knox VIC
- $134,338 - $150,831 a year
- Temporary
- Hybrid work
- Management
- Administrative experience
- Budgeting
- Parental leave
- Employee assistance program
11d
Project Manager - Telstra Network Sites
Ventia Pty Limited —Cremorne VIC
- Full-time
- Hybrid work
- No degree
- Work from home
- Employee discount
13d
Draftable, Head of Product
Affinda Group —Cremorne VIC
- $240,000 a year
- Full-time
- Sales
- Product management
- AI
Quick Apply
Manager Training Institute
CMV Truck & Bus —Derrimut VIC
- Management
- Microsoft Office
- Analysis skills
19h
Training Manager
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick Apply
Formulated Product Manager
AllKinds —Melbourne VIC
- Full-time
- Product management
- Communication skills
- Employee assistance program
- Referral program

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Organisational Change Manager I 12 Month Fixed Term

Datacom -
Melbourne VIC

Quick Apply

Job Details

Contract

Qualifications

ITIL Foundation
System migration
ITIL Certification
IT service management
ITIL
Usability
User acceptance testing
ServiceNow

Full Job Description

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role

The Change Manager will play a pivotal role in ensuring the smooth transition from Cherwell to ServiceNow here at Datacom. This role requires expertise in IT Service Management (ITSM), change leadership, stakeholder engagement, and risk mitigation to drive adoption and ensure minimal disruption. Additionally, the Change Manager will evaluate and refine the operating model to optimize efficiencies, align with industry best practices, and leverage ServiceNow’s capabilities to enhance service delivery.

This role can be worked from Auckland, Brisbane or Melbourne

Key Responsibilities

Change Leadership & Strategy

Develop and execute a change management strategy aligned with the MSP’s business objectives.
Identify potential risks and resistance and implement proactive mitigation plans.
Define success metrics to measure adoption and effectiveness of the transformation

Stakeholder Engagement & Communication

Collaborate with executives, project teams, IT teams, and end-users to ensure smooth adoption.
Conduct workshops, training sessions, and regular updates to address concerns and ensure buy-in.
Develop clear and consistent communication plans to keep all stakeholders informed.

Process, Operating Model & Technology Transition

Assess the current operating model and identify opportunities for optimization with ServiceNow.
Work alongside technical teams to align the new ServiceNow workflows with business needs.
Recommend process refinements to maximize automation, efficiency, and scalability.
Ensure process documentation and create reference materials for future optimization.
Oversee data migration, system integrations, and testing to ensure seamless operational continuity

Training & Adoption

Design and implement training programs to equip employees with the necessary skills.
Drive user acceptance testing (UAT) and feedback loops to refine the platform post-migration.
Support ongoing improvement initiatives to enhance usability and efficiency.

Required Skills & Experience

Proven experience in Change Management within ITSM environments.
Strong knowledge of ServiceNow and ITIL frameworks.
Demonstrated success in leading large-scale transformations in MSPs.
Extensive hands-on experience in delivery and go-live readiness for large-scale ITSM transformations, including legacy-to-modern platform migrations.
Proven ability to lead cross-functional teams through cutover planning, hypercare execution, and stakeholder alignment to ensure seamless operational continuity.
Expertise in evaluating and adjusting operating models to align with new technologies.
Excellent communication, stakeholder management, and problem-solving skills.
Ability to analyze business processes and align technology solutions accordingly.
Familiarity with Cherwell and understanding of legacy system migration challenges.

Preferred Certifications

ITIL v4 Foundation or higher
ServiceNow Certified Implementation Specialist (not mandatory)

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Quick Apply

Refine Your Search

service management manager process design lead jobs in melbourne, vic

Organisational Change Manager I 12 Month Fixed Term

Management Consulting - Expression of Interest

Senior Manager, HSQE Services APAC

Design Project Coordinator (Data Centres)

Senior Manager – Enterprise Systems

Talent Acquisition Specialist - ANZ

CRM & Portals Project Lead

Senior Manager - Risk

Senior Project Manager

Manager, Leadership Capability - Talent & Culture, Melbourne - 12 mth fixed term opportunity

Onboarding Project Manager

Customer Service Manager - Expression of Interest

Preoperative Planned Surgery Innovation Lead

Senior SEO & AI Visibility Manager

Coordinator Strategic Open Space Planning

Project Manager - Telstra Network Sites

Draftable, Head of Product

Manager Training Institute

Training Manager

Formulated Product Manager

I want to receive the latest job alert for service management manager process design lead in melbourne, vic

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