In-Demand senior associate engineer Jobs in melbourne, vic

Incident Management Engineer, AWS Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Weekend availability
- AWS
- Analysis skills
- Leadership
1d
Senior/Associate Planning Engineer - Feasibility Studies
WSP Australia —Melbourne VIC
- Full-time
- Engineering
- Business development
- Bachelor's degree
- Employee stock purchase plan
- Parental leave
Senior Associate Geo-Environmental Engineer
WSP —Melbourne VIC
- Engineering
- Business development
- Presentation skills
Surface Water Engineer - Associate to Senior Associate Level - Flexible
WSP Australia —Melbourne VIC
- Full-time
- Hybrid work
- AutoCAD
- Management
- CAD
- Employee stock purchase plan
Associate/Associate Director - Mechanical (Critical Systems)
Cundall —Melbourne VIC
- Full-time
- Schematics
- Engineering
Associate Mechanical Engineer, Building Services - Hybrid
WSP Australia —Melbourne VIC
- Full-time
- Hybrid work
- Business development
- HVAC
- Communication skills
- Employee stock purchase plan
- Parental leave
Associate, Mechanical Engineer
Introba —Melbourne VIC
- Full-time
- Engineering
- Bachelor's degree
- HVAC
- Health insurance
- Annual leave
7d
Associate Quality Engineer
Capgemini —Melbourne VIC
- Hybrid work
- SQL
- APIs
- AI
8d
Senior / Associate Flood Modeller
Beca —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
Water and Wastewater Planning Engineer - Melbourne or Brisbane
WSP Australia —Melbourne VIC
- Full-time
- Microsoft Excel
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Parental leave
Associate - Power Engineering
Beca —Melbourne VIC
- Full-time
- Engineering
- Parental leave
Associate Software Engineer
Tes Global —Melbourne VIC
- Full-time
- APIs
- Communication skills
Quick Apply
14d
Senior Appian Engineer
Accenture —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Bachelor's degree
- On-the-job training
6d
IP Voice UC Operations
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- On call
- Computer Science
- Administrative experience
- Bachelor's degree
- Health insurance
- Parental leave
Senior Associate to Principal-level Project Manager - Hybrid
WSP Australia —Melbourne VIC
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
- Employee stock purchase plan
Associate - Electrical Engineering, Building Services
Beca —Melbourne VIC
- Full-time
- Communication skills
- Parental leave
Senior Devops Engineer
Tata Consultancy Services —Melbourne VIC
- Azure
- Management
- Computer Science
Senior Commissioning Engineer/Officer - Renewables and Utility Projects
Consolidated Power Projects Australia —Melbourne VIC
- Overtime
- Management
- Associate degree
- Travel reimbursement
- Work from home
Quick Apply
Associate Principal Electrical Engineer
Arup —Melbourne VIC
- Hybrid work
- Electrical experience
- Profit sharing
- Parental leave
1d
Electrical Engineer (Building Services)
HDR —Melbourne VIC
- Full-time
- Bachelor's degree

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Incident Management Engineer, AWS Incident Detection and Response

Amazon Web Services Australia Pty Ltd -
Melbourne VIC

Apply Now

Job Details

Full-time
1 day ago

Qualifications

ITIL Certification
Incident management
AWS Certification
AWS
Analysis skills
Leadership
Communication skills

Full Job Description

DESCRIPTION

ABOUT US

Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.

The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.

ABOUT YOU

Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.

Finally, you are passionate about technology with a desire to learn more and do more with AWS.

ABOUT THE ROLE

AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.

Key job responsibilities
Every day will bring new and exciting challenges that include elements of:

Drive the resolution of large scale customer impacting incidents as part of a team rotation
Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
Contribute to Problem Records for customers
Conduct continuous real-time proactive monitoring of customer metrics
Prioritize, manage, and own emerging and developing customer issues from start to finish
Monitor and manage communications during high impact events via relevant channels
Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
Lead projects and remote teams to drive operational improvements
Create and review documentation; design/influence new standard operating procedures
Identify and troubleshoot recurring platform issues and own projects to drive improvements
Mentor peers in your areas of technical and operational strength
Perform other duties as required by the organisation

Please note that while this role is open to applicants in Sydney or Melbourne, as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST regardless of location. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.

BASIC QUALIFICATIONS

3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications

PREFERRED QUALIFICATIONS

Experience driving collaborative projects from conception to delivery
Industry specific accredited certification(s) such as the AWS Associate level certifications
Knowledge of ITIL/Lean Processes
Ability to work in ambiguous environments
Demonstrated critical thinking and logical problem solving skills
Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior associate engineer jobs in melbourne, vic

Incident Management Engineer, AWS Incident Detection and Response

Senior/Associate Planning Engineer - Feasibility Studies

Senior Associate Geo-Environmental Engineer

Surface Water Engineer - Associate to Senior Associate Level - Flexible

Associate/Associate Director - Mechanical (Critical Systems)

Associate Mechanical Engineer, Building Services - Hybrid

Associate, Mechanical Engineer

Associate Quality Engineer

Senior / Associate Flood Modeller

Water and Wastewater Planning Engineer - Melbourne or Brisbane

Associate - Power Engineering

Associate Software Engineer

Senior Appian Engineer

IP Voice UC Operations

Senior Associate to Principal-level Project Manager - Hybrid

Associate - Electrical Engineering, Building Services

Senior Devops Engineer

Senior Commissioning Engineer/Officer - Renewables and Utility Projects

Associate Principal Electrical Engineer

Electrical Engineer (Building Services)

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