In-Demand Renewals account manager Jobs in Melbourne, Vic

Account Manager – FranchiseLab
Operandio Pty Ltd —Richmond VIC
- $75,000 - $85,000 a year
- Full-time
- CRM software
- Management
- Sales
- Travel reimbursement
- Professional development assistance
Quick Apply
14d
Client Account Manager
Advanced Solutions International —Melbourne VIC
- $65,000 - $80,000 a year
- Full-time
- Remote
- CRM software
- Management
- Sales
- Employee assistance program
Senior Account Manager
Trustpilot —Melbourne VIC
- Sales
- Salesforce
- Communication skills
- Parental leave
- Employee assistance program
Account Manager
Alinta Energy —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Employee assistance program
4d
APAC Account Manager
Netcraft —Melbourne VIC
- Hybrid work
- CRM software
- Communication skills
- Health insurance
- Annual leave
Quick Apply
Account Manager
Melbourne Racing Club —Caulfield East VIC
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Parental leave
- Employee assistance program
Quick Apply
10d
Account Manager (FinTech) - VIC
CreditorWatch —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Gym membership
Quick Apply
Assistant Accounts Manager
RSM Group —Surrey Hills VIC
- $60,000 - $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
Quick Apply
Account Manager – Retail
S&P Computersysteme GmbH —Melbourne VIC
- Contract
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
3d
Account Manager - Digital Analytics
Monks —Melbourne VIC
- Salesforce
- AWS
- AI
Quick Apply
Service Delivery Manager
Compnow —Notting Hill VIC
- Contract
- Management
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
Quick Apply
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Melbourne VIC
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
SMB Client Relationship Manager
Reward Gateway —Melbourne VIC
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Negotiation
- Annual leave
IT Service Delivery Manager
Air Liquide —Melbourne VIC
- Full-time
- Management
- Communication skills
- Negotiation
- Parental leave
- Employee assistance program
Account Manager
Acquire Intelligence —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Bachelor's degree
Client Success Manager
RFI Global —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Quick Apply
Customer Success Director
Genesys —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Account Manager - Victoria
GE HEALTHCARE —Hawthorn VIC
- Sales
- Communication skills
- Negotiation
Director, Customer Experience
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Customer service
- Engineering
Customer Success Manager (Enterprise)
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Hospital experience
- Parental leave

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renewals account manager jobs near melbourne, vic

Account Manager – FranchiseLab

Operandio Pty Ltd
Richmond VIC

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year
14 days ago

Benefits

Travel reimbursement
Employee mentoring program
Professional development assistance

Qualifications

CRM software
Management
Sales
English
Sales pipeline
Recruiting
Organisational skills
Franchise management
SaaS
Account management
Communication skills
Negotiation
Technology sales

Full Job Description

Account Manager – FranchiseLab (Full-Time)

Location: Melbourne, Victoria (Richmond HQ)
Employment Type: Full-Time
Salary: 75,000 - 85,000 AUD plus Super

Help Shape the Future of Franchise Growth

Operandio is Australia's leading operations platform for multi-unit businesses and franchise networks, helping organisations achieve operational excellence, workforce capability, compliance, consistency and growth through innovative technology solutions. Following the acquisition of FranchiseLab, we are expanding our team and seeking an experienced Account Manager to lead the growth and success of our FranchiseLab customer base.

FranchiseLab combines more than 30 years of franchise recruitment methodology with a scientifically validated assessment platform that helps franchisors identify, assess and recruit high-quality franchisees. As our Account Manager, you will own the complete customer journey—from prospecting and sales through to implementation, relationship management, renewals and growth.

This role aligns with ANZSCO 225213 – ICT Sales Representative, with a primary focus on promoting, selling and supporting technology-based solutions that improve business performance, workforce capability and franchise network outcomes.

About the Role

This is a true full-cycle commercial role. You will work closely with franchisors, franchise consultants, business owners and industry stakeholders to demonstrate the value of FranchiseLab and Operandio's expanding product suite.

You will be responsible for identifying opportunities, engaging prospective clients, conducting product demonstrations, negotiating commercial agreements, onboarding customers, and ensuring ongoing utilisation and success of the platform.

You will also serve as a trusted advisor, helping franchisors improve recruitment outcomes, strengthen franchise network performance and make data-driven decisions.

Key Responsibilities

Business Development & Sales

Identify and develop new business opportunities across Australia and New Zealand.
Generate leads through networking, referrals, industry events and direct outreach.
Conduct product demonstrations and presentations to franchisors and franchise executives.
Develop proposals, quotations and commercial agreements.
Manage the sales pipeline from initial enquiry through to contract execution.
Achieve agreed sales and revenue targets.

Customer Relationship Management

Act as the primary point of contact for FranchiseLab customers.
Build and maintain strong relationships with franchisors and key stakeholders.
Ensure customers maximise value from the platform.
Manage renewals, account growth and retention initiatives.
Identify opportunities to introduce additional Operandio solutions where appropriate.

Solution Consulting & Customer Success

Understand customer business objectives and recruitment challenges.
Recommend technology solutions that improve franchisee selection outcomes.
Guide customers through onboarding and implementation activities.
Deliver training and support to ensure successful adoption.
Monitor customer satisfaction and proactively address issues.

Market & Product Intelligence

Gather and analyse customer feedback and market trends.
Provide insights to support product development and innovation.
Contribute customer success stories, case studies and industry knowledge.
Represent FranchiseLab and Operandio at industry conferences and events.

About You

We are looking for a commercially minded professional who combines consultative selling skills with a genuine passion for helping customers achieve measurable business outcomes.

You may have experience as an:

ICT Sales Representative
Software Account Manager
Customer Success Manager
Business Development Manager
SaaS Sales Consultant
Franchise Consultant or Franchise Development Professional

Essential Skills & Experience

Demonstrated experience selling technology, software or business solutions to organisations.
Strong account management and customer relationship skills.
Experience managing the full sales lifecycle from prospecting through to renewal.
Excellent presentation, negotiation and communication skills.
Ability to understand business challenges and position technology-based solutions effectively.
Experience using CRM systems and managing sales pipelines.
Strong organisational skills with the ability to manage multiple stakeholders and priorities.

Highly Regarded

Experience in franchising, franchise development or franchise recruitment.
Knowledge of SaaS, operations management, workforce management or compliance technology.
Exposure to customer onboarding, implementation or customer success functions.
Experience working with multi-site, multi-unit or franchise businesses.

Why Join Operandio?

Joining Operandio means becoming part of a high-growth Australian technology business that is transforming how multi-location organisations operate. Our platform helps businesses centralise operations, standardise processes, improve accountability, build workforce capability and gain real-time operational visibility across their networks.

You will have the opportunity to:

Work with leading franchise brands across Australia and New Zealand.
Build long-term relationships with business owners and executives.
Contribute to an innovative and expanding technology platform.
Influence product direction through direct customer insights.
Develop expertise at the intersection of franchising, technology and business growth.
Join a team that values execution, customer success, innovation and continuous improvement.

What Success Looks Like

In this role, you will:

Grow the FranchiseLab customer base.
Deliver strong customer retention and renewal outcomes.
Support successful onboarding and adoption of the platform.
Generate account expansion opportunities.
Become a trusted advisor within the franchise industry.
Contribute to the continued growth of FranchiseLab and Operandio.

To apply, please submit your resume and cover letter outlining your experience in account management, technology sales, franchise development or customer success.

Only shortlisted candidates will be contacted.

Pay: $75,000.00 – $85,000.00 per year

Benefits:

Employee mentoring program
Professional development assistance
Travel reimbursement

Experience:

Franchise management: 3 years (Required)
Account management: 3 years (Required)

Language:

English (Required)

Willingness to travel:

25% (Required)

Work Location: In person

Quick Apply

Refine Your Search

renewals account manager jobs in melbourne, vic

Account Manager – FranchiseLab

Client Account Manager

Senior Account Manager

Account Manager

APAC Account Manager

Account Manager

Account Manager (FinTech) - VIC

Assistant Accounts Manager

Account Manager – Retail

Account Manager - Digital Analytics

Service Delivery Manager

Customer Success Manager - Risk Management - SaaS (Hybrid)

SMB Client Relationship Manager

IT Service Delivery Manager

Account Manager

Client Success Manager

Customer Success Director

Service Account Manager - Victoria

Director, Customer Experience

Customer Success Manager (Enterprise)

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