In-Demand Director of customer service Jobs in Melbourne, Vic

Senior Manager of People
Pattern —Melbourne VIC
- Full-time
- Bachelor's degree
- Human resources
- Recruiting
- Annual leave
- Parental leave
NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!
LHR —Melbourne VIC
- $48 - $60 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Success Manager
Cloud Factory —Melbourne VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Asset & Wealth Management, Private Wealth Advisor, Vice President, Melbourne/Sydney
Goldman Sachs —Melbourne VIC
- Full-time
- Management
- Sales
- Business development
- Travel reimbursement
- Health insurance
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience
Office Manager
Comfab Products —Noble Park VIC
- $35 - $38 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
14d
Service Delivery Manager
Compnow —Notting Hill VIC
- Contract
- Management
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
Quick Apply
Operations Manager - Venue
Encore Global —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Time management
Quality Assurance Manager
Build Clean Holdings PTY LTD —Northcote VIC
- $75,000 - $85,000 a year
- Weekend availability
- Microsoft Office
- Organisational skills
- In-person
- Relocation assistance
Quick Apply
Principal Consultant – Sustainability Strategy, Implementation & Disclosure
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Business development
Program Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Director Customer Experience
AlayaCare —Melbourne VIC
- Full-time
- Hybrid work
- No degree
- AI
- Parental leave
Quick Apply
10h
Senior Project Manager
Motorola Solutions —Melbourne VIC
- Full-time
- Management
- Engineering
- Analysis skills
Donor Relations Manager
Cabrini Health —Malvern VIC
- Part-time
- Microsoft Office
- Organisational skills
- Communication skills
- Commuter assistance
13d
National Aftersales Manager - Commercial Vehicles
BYD Australia —Mulgrave VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Director, Customer Experience
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Customer service
- Engineering
Team Lead, Customer Success (APAC)
Wrike —Melbourne VIC
- Hybrid work
- Management
- In-person
- AI
- Health insurance
- Parental leave
Quick Apply
Head of Rental Operations & Training
RELIANCE REAL ESTATE —Point Cook VIC
- $99,292.39 - $110,000.00 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Referral program
Quick Apply
Service Delivery Manager
Axon —Melbourne VIC
- Remote
- Management
- Bachelor's degree
- No degree
Quick Apply
5d
Implementation Consultant
Cloud Factory —Glen Waverley VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Senior Manager of People

Pattern -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Annual leave
Parental leave

Qualifications

Bachelor's degree
Human resources
Recruiting
Payroll
HRIS
AI
Communication skills
Negotiation
Time management

Full Job Description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

The HR Manager is a pivotal role at Pattern, responsible for overseeing human resources operations and delivering an exceptional employee experience, while also handling strategic recruiting initiatives. This full-time, hybrid role will be based in our Melbourne, Australia office.

HR Management & Strategy

Partner closely with leadership to develop and implement HR strategies that support the business objectives, focusing on employee engagement, performance management, and organizational development.
Ensure compliance with federal, state, and local employment and benefits laws and regulations.
Conduct and analyze exit interviews, and make data-driven recommendations for continuous improvement.
Manage and maintain accurate employee records in HRIS and other systems.
Assist the Chief People Officer and Global Payroll Manager with benefits administration, payroll, and timecard accuracy as needed.

Talent Acquisition

Collaborate with hiring managers to develop effective recruitment strategies, identifying staffing needs, and ensuring a smooth and efficient hiring process.
Source and engage top-tier candidates through various channels, including LinkedIn, career fairs, and networking events.
Conduct interviews, negotiate offers, and manage the end-to-end hiring process while providing an excellent experience for both candidates and hiring managers.
Enhance employer branding by showcasing Pattern’s values and work environment on platforms like Glassdoor, LinkedIn, and other social media.

Onboarding & Employee Engagement

Lead new hire orientations to ensure a positive onboarding experience.
Develop initiatives that bolster employee engagement, support professional growth, and foster a positive and inclusive workplace culture.

What will I need to thrive in this role?

Bachelor’s degree required
Strong HR management experience and knowledge of recruiting best practices and techniques
Knowledge of employment law, compliance standards, and payroll processes
Exceptional organizational, time management, and strategic decision-making skills
Strong communication, negotiation, and relationship-building skills
Ability to work both independently and collaboratively in a global team environment

What does high performance look like?

Strategic focus and data-driven decision-making
Proactive problem-solving and initiative-taking
Excellent relationship-building and collaboration skills
A 100% commitment to all tasks and projects

What is the team like?

You will report directly to the Chief People Officer, with ongoing mentorship and performance discussions. You will work alongside other HR and Talent Acquisition team members across the globe. This team is data-driven and results-oriented, and you’ll regularly collaborate with the Managing Director in Australia and other local team members to attract and retain top talent. We value ideas and input from every team member.

What is the hiring process?

An initial phone interview with a local Pattern team member
A Zoom interview with the Chief People Officer
An on-site interview with the Managing Director
Reference checks
Executive Review

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We’re a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in balancing our lives, so we offer awesome benefits to our full-time employees that include:
5 weeks annual leave
3-month parental leave
2 weeks supporting partner leave
Smart Casual Dress Code
Competitive Pay

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

director of customer service jobs in melbourne, vic

Senior Manager of People

NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!

Customer Success Manager

Asset & Wealth Management, Private Wealth Advisor, Vice President, Melbourne/Sydney

Senior Manager, HSQE Services APAC

Office Manager

Service Delivery Manager

Operations Manager - Venue

Quality Assurance Manager

Principal Consultant – Sustainability Strategy, Implementation & Disclosure

Program Manager

Director Customer Experience

Senior Project Manager

Donor Relations Manager

National Aftersales Manager - Commercial Vehicles

Director, Customer Experience

Team Lead, Customer Success (APAC)

Head of Rental Operations & Training

Service Delivery Manager

Implementation Consultant

I want to receive the latest job alert for director of customer service in melbourne, vic

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