Business Overview
BYD Commercial Vehicles Australia (BYD CV) is a division of BYD Auto, headquartered in Shenzhen, China, and a global leader in battery electric vehicle technology.
BYD CV is responsible for the sales, delivery, service, and support of BYD buses and trucks throughout the Australia Pacific region.
Position Summary
Based in our Mulgrave office in Melbourne and reporting to Director of BYD Commercial Vehicles Australia, the National Aftersales Manager is responsible for leading and optimising all aspects of the aftersales operation. The job reponsbilities including technical support, warranty management, spare parts supply, customer service, and field support activities.
Working closely with customers, dealers, service partners, and BYD headquarters, the role ensures the delivery of exceptional customer support while driving continuous improvement in product reliability, service performance, and customer satisfaction.
This position plays a critical role in maintaining long-term customer relationships, protecting the BYD brand, and supporting future business growth across Australia and New Zealand.
KEY RESPONSIBILITIES
1. Aftersales Operations Management
Lead and manage all aftersales functions, including technical support, warranty administration, spare parts operations, and customer service activities to maximise customer satisfaction and fleet uptime.
Monitor key performance indicators (KPIs) relating to warranty, service response times, parts availability, and customer satisfaction.
2. Systems, Processes and Continuous Improvement
Develop and maintain systems and processes that improve efficiency, reduce errors, increase responsiveness, and enhance the overall customer experience.
Ensure warranty, invoicing, service, and parts transactions are processed accurately and in a timely manner.
Prepare regular management reports covering warranty performance, customer satisfaction, service activities, and operational performance.
Liaise closely with BYD Headquarters' Aftersales, Engineering, and R&D teams to improve product quality, reliability, and serviceability.
3. Customer Relationship Management
Build and maintain strong relationships with customers and service partners to maximise customer satisfaction and identify opportunities for future business growth.
Represent BYD at industry events, conferences, customer meetings, and official functions as required.
4. Leadership and People Management
Provide leadership, coaching, and development to the aftersales team to achieve high-performance outcomes.
Participate in workforce planning, recruitment, succession planning, and organisational development activities.
5. Corporate Governance and Compliance
Demonstrate leadership and professionalism while ensuring compliance with all company policies, regulatory requirements, and ethical standards.
Within the context of the main responsibilities and accountabilities of the role, the employee is expected to demonstrate the following capabilities:
Qualifications and Experience
Proven experience managing aftersales operations within the commercial vehicle, automotive, transport, or heavy equipment industries.
Regular domestic and occasional international travel will be required. A current passport is essential.
This is a full-time position requiring you to work 38 hours per week. These working hours shall not be considered by you to be a maximum. You may be required to work outside these hours either to complete the Duties under this Agreement or as the Company may reasonably require.
HOW TO APPLY
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.
