In-Demand Director of customer experience Jobs in Melbourne, Vic

Acct. Manager, Member Relations - AUS/NZ
Virtuoso, Ltd. —Melbourne VIC
- CRM software
- Sales
- Microsoft Office
Director, Customer Experience
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Customer service
- Engineering
Sales Analyst & Estimator
Design Inferno Glass Australia P/L —Keilor Park VIC
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Microsoft Excel
- In-person
Quick Apply
Customer Success Director
Genesys —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Development Director (Australia / Google)
Accenture —Melbourne VIC
- Full-time
- Management
- Sales
- Business development
- On-the-job training
- Parental leave
Director, Customer Portfolio Growth, Implementation Services
Visa AP (Australia) Pty Ltd —Melbourne VIC
- Full-time
- Management
- Marketing
- Bachelor's degree
12d
Market Director of Revenue Strategy
Marriott International, Inc —Melbourne VIC
- Full-time
- Management
- Education
- No degree
Solar Operations Manager
iPowr —Melbourne VIC
- $79,466.68 - $120,000.00 a year
- Full-time
- Hybrid work
- Management
- Construction experience
- AI
- Work from home
Quick Apply
6d
Senior Director, Brand
Adidas —Melbourne VIC
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
9d
Director of Business Development - Australia
Rainmaker Technology Corporation —Melbourne VIC
- $170,000 - $300,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- AI
- Relocation assistance
- Health insurance
Quick Apply
2d
Business Development Director (Australia / Microsoft)
Accenture —Melbourne VIC
- Full-time
- Management
- Sales
- Business development
- On-the-job training
- Parental leave
Sales Representative/Accounts Coordinator
Sainaar Pty Ltd —Heidelberg West VIC
- $85,000 - $100,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Travel reimbursement
Quick Apply
10d
Manager, Customer Success
News Corp —Melbourne VIC
- Hybrid work
- Leadership
- Café
- Parental leave
10d
Director of Food and Beverage - QT Melbourne
EVT Group —Melbourne VIC
- Full-time
- Hospitality
- Leadership
- Resort
- Parental leave
Customer Success Executive
ServiceNow —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Quick Apply
Administration Officer
People's First Choice Australia —Braybrook VIC
- From $30 an hour
- Temporary
- Administrative experience
- Organisational skills
- In-person
Quick Apply
10h
HR Manager, Lifecycle Time & Attendance - APAC
Remote —Melbourne VIC
- $48,850 - $109,900 a year
- Remote
- Management
- English
- AI
- Annual leave
- Work from home
Director, Digital Operations
Victoria Police —Melbourne VIC
- $240,938 - $310,385 a year
- Full-time
- AI
- Leadership
- Communication skills
11d
Cluster Director of Revenue Management
Marriott International, Inc —Melbourne VIC
- Full-time
- Annual leave
- Employee assistance program
Director of Product
Amber Electric —Melbourne VIC
- $220,000 - $260,000 a year
- Full-time
- Hybrid work
- Product management
- AI
Quick Apply

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Acct. Manager, Member Relations - AUS/NZ

Virtuoso, Ltd. -
Melbourne VIC

Apply Now

Job Details

Qualifications

CRM software
Sales support
Sales
Microsoft Office
Analysis skills
Presentation skills
Business planning
Leadership
Marketing
Negotiation

Full Job Description

Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.

The Account Manager, Member Relations as overall responsibility for supporting departmental goals in their region for Virtuoso Member Agency engagement with Virtuoso products and services and preferred supplier production. This will be accomplished through partnership with Member owners and managers, developing the front-line advisors’ sales skills, product focus, marketing initiatives and sales activities to achieve sales goals with preferred suppliers. The Account Manager will work cross functionally with employees across the company to deliver a range of products and services from Virtuoso. The focus will be on growing Member’s preferred supplier sales, achieving network revenue goals, usage of Virtuoso.com, Virtuoso Travel Academy, expanded marketing activities, participation in Virtuoso meetings and events and agency services. Supports the successful execution of member account development and engagement. optimization.

Essential duties and responsibilities include the following. Other duties may be assigned.

Understanding of regional business plan and budget:
- Identifies strategic growth and service needs for Members in the market.
- Outlines key needs to customize Virtuoso for regional Member needs.
- Delivery of key performance metrics as outlined in the Business plan.
- Effective governance of Virtuoso OM communication programs and PD programs.
- Assist with marketing program utilization.
- Participate in the execution of regional and global Virtuoso events.
- Identify and develop new business opportunities.
- Attend and participate in member conferences, meetings, and education programs.
- Stay abreast of the competitor’s information and stay updated on trends within the industry.
- Provide feedback to the management teams with respect to critical matters.
- Assist in ensuring that all production reports are accurate.
- Maintain an up-to-date Communications and Account Plan.
Maintain relationship with agency owners, managers, and frontline advisors both personally and with help of the team to maximize the value of the Virtuoso Network for Members, as well as sales growth for the company.

Actively engage members through meetings and events, interactive sessions, and in-person calls.
Oversight of overall support and services for operational member needs.
Demonstrate to existing members how the company’s programs can address their business needs – including development/implementation of customer servicing that aligns with different segments of their customers.

Support preferred supplier and partner sales.
- Support Virtuoso Members in selling preferred partners through a variety of methods, including training/awareness, shared reporting, and advocacy.
- Support Virtuoso’s global efforts for supplier partnerships with local-level marketing and partnerships in coordination with Global Product Partnerships team

Execute regional meetings, in-market meetings, events, road shows, and management visits as required.
Develop or coordinate operational processes and data flows related to CRM and other reporting systems that integrate sales production, professional development, regional director visits and contact center. These processes and reporting systems will track at a regional and individual level for members to achieve Member Agency’s annual growth and engagement goals.
Champion Member needs for the market within the Virtuoso organization. Work with internal departments to develop/implement customized programs/services for member agencies.

Aides company in overall transition to global-centric company.

Lead new Member and new Advisors recruitment to meet regional growth and service goals.

Educational and Skills Requirements:

Tertiary qualification in Business, Travel & Tourism or Marketing.
3 -4 + years of related work experience including industry experience, understanding of the luxury market, prior account management experience and experience contributing to team performance
Proficient in Microsoft Office Suite
Leadership capabilities
Project management
Excellent verbal, written and presentation skills
Interpersonal skills
Results oriented with a focus on commercial delivery
Strong quality service attitude and approach
Self-motivated and energetic
Champion of company goals and objectives
Innovation – Forward thinking, curious and creative
Commercial acumen – negotiation and strategy
CRM – proficiency in using company platform
Marketplace Awareness – Current business trend knowledge
Analytical Skills (intermediate) – Ability to collect and analyze information, problem solve, and make decisions.
Collaboration – Strong skills in inspiring the win-win-win

Travel Requirements:

35%+ of time for this role will be spent travelling, visiting members, attending events, conferences, and team meetings.
Travel will be primarily domestic but may include some international.

Type/Nature of Contacts:

Internal: This role reports to the General Manager. Key job contacts are primarily with other Account Managers and Account Directors, the Marketing Manager, the Account Director Partner Relations and Market General Manager.
External: Daily contact with CEO’s, senior/executive management, agency owners and managers, marketing teams, and regional salespeople.

Apply Now

Refine Your Search

director of customer experience jobs in melbourne, vic

Acct. Manager, Member Relations - AUS/NZ

Director, Customer Experience

Sales Analyst & Estimator

Customer Success Director

Business Development Director (Australia / Google)

Director, Customer Portfolio Growth, Implementation Services

Market Director of Revenue Strategy

Solar Operations Manager

Senior Director, Brand

Director of Business Development - Australia

Business Development Director (Australia / Microsoft)

Sales Representative/Accounts Coordinator

Manager, Customer Success

Director of Food and Beverage - QT Melbourne

Customer Success Executive

Administration Officer

HR Manager, Lifecycle Time & Attendance - APAC

Director, Digital Operations

Cluster Director of Revenue Management

Director of Product

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