About EVT: QT Melbourne is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.
Key Responsibilities
As the Director of F&B you will have full oversight of the food & beverage offering across the hotel, including the signature restaurant Pascale, Yamagen our Japanese restaurant, Rooftop at QT, Deli QT, IRD and C&E.
- Respond promptly and appropriately to guest feedback and complaints across all channels, strengthening relationships and driving continuous improvement.
- Analyse guest satisfaction data regularly and implement action plans to improve scores, ratings, and overall experience.
- Monitor and control operational expenses, especially food, beverage, and labour costs, to meet budget targets.
- Oversee payroll productivity and efficiency through strategic staffing, planning meetings, and tools such as EmpLive.
- Lead recruitment, onboarding, succession planning, and talent retention to build a high performing hotel operations team.
- Ensure all team members complete required training and maintain active succession and development pathways.
- Manage team performance using EVT tools, ensuring consistent feedback, quarterly check ins, annual reviews, and proper disciplinary processes.
- Maximise revenue by optimising occupancy and rates, and drive upselling, promotions, and walk in conversion across all channels.
- Ensure financial transactions, credit handling, and cash security follow policy and compliance standards, in collaboration with Finance.
- Drive operational excellence through interdepartmental communication, regular inspections, safety compliance, crisis readiness, stock control, and support for daily hotel operations.
What You’ll Bring
- Proven experience as a senior F&B Manager in luxury hotels, large hospitality groups or fine-dining restaurants.
- Strategic in creating new ideas to drive revenue, SPH and guest engagement to dine in-house.
- Build strong relationships with guests and key stakeholders, and external partners.
- Experience running large hospitality teams, driven to lead from the front and the ability to train and develop the team.
- Great communication, team leadership and fostering a learning environment.
- Strong financial acumen including solid understanding around labour cost, P&L analysis and forecasting.
- A passion for hospitality, people focused and innovative thinking.
How You Work
- Inclusive leader — values diverse perspectives; builds belonging.
- Owner’s mindset — acts on data/feedback; ships improvements.
- Resilient and solutions-focused — stays calm, moves fast.
- Growth mindset — learns, shares, and levels up others.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.
Apply Now
Join QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.
