In-Demand Customer service officer Jobs in Mackay Qld

Retail Customer Service Officer
Australia Post —Mackay QLD
- $28.58 - $30.55 an hour
- Part-time
- Customer service
- Administrative experience
- Cash handling
- Fuel discount
Customer Service Officer
Followmont Transport —Paget QLD
- Full-time
- Administrative experience
- Data entry
- Employee assistance program
Visitor Experience Officer - Sarina Sugar Shed
Mackay Regional Council —Mackay QLD
- $41.28 an hour
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance program
Customer Service Officer
Bullivants —Mackay QLD
- $30 - $35 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
1d
Customer Relationship Specialist - Mackay City
Bank of Queensland —Mackay QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Administration Officer - Proserpine Hospital
Queensland Government —Mackay QLD
- Casual pool
- Administrative experience
- Parental leave
- Employee assistance program
4d
Warehouse Worker
Sandvik —Mackay QLD
- Full-time
- Microsoft Office
- Manufacturing
- Communication skills
- Wellness program
- Parental leave
Terminal Operator
GrainCorp —Mackay QLD
- $28 - $34 an hour
- Full-time
- Customer service
- Forklift
- Communication skills
- Parental leave
- Referral program
Dispatch Officer
Nepean Building and Infrastructure —Mackay QLD
- Full-time
- ERP systems
- No degree
- Computer skills
- Employee assistance program
Quick Apply
Production Officer
Bunzl —Mackay QLD
- Part-time
- Human resources
- Warehouse
- Welding
- Profit sharing
- Health insurance
Economic Development Officer
Mackay Regional Council —Mackay QLD
- $95,769 - $104,821 a year
- Full-time
- Customer service
- Research
- Microsoft Office
- Annual leave
- Employee assistance program
11d
Rental Sales Agent
Europcar —Mackay QLD
- Weekend availability
- Sales
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
Development Compliance Officer
Mackay Regional Council —Mackay QLD
- $95,769.76 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
5d
Security Officers
Compass Group Australia —Mackay QLD
- 12 hour shift
- First Aid Certification
Senior Leading Hand Maintenance
Mackay Regional Council —Mackay QLD
- $74,337.39 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Annual leave
- Employee assistance program
8d
Casual Security
Compass Group Australia —Mackay QLD
- 12 hour shift
- First Aid Certification
Senior Scientist
Mackay Regional Council —Mackay QLD
- Full-time
- Data analysis skills
- Laboratory experience
- Construction experience
- Annual leave
- Employee assistance program
Plumber - Field Services
Mackay Regional Council —Mackay QLD
- $76,387 a year
- Full-time
- Plumbing
- Annual leave
- Employee assistance program
Rostering Officer - Casual Position
Good Shepherd Lodge Ltd. —Mackay QLD
- Temporary
- Computer skills
- Leadership
- Communication skills
Quick Apply
Rostering Officer
Good Shepherd Lodge Ltd. —Mackay QLD
- Full-time
- Computer skills
- Leadership
- Communication skills
Quick Apply

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Retail Customer Service Officer

Australia Post -
Mackay QLD

Apply Now

Job Details

Permanent | Part-time
$28.58 - $30.55 an hour

Benefits

Fuel discount

Qualifications

Customer service
Administrative experience
Cash handling

Full Job Description

General information

Name

Retail Customer Service Officer

Site / Location

Mackay West Post Shop

Ref #

12384308

Entity

Australia Post

Opening Date

22-Jul-2026

Suburb

Mackay

State

Queensland

Work Type

Permanent Part Time

Weekly Hours

Description & Requirements

Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills. It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience. That’s a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.

About the opportunity

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

You’ll be

Performing customer sales and service transactions with customers.
Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
Assisting customers with mail and parcels lodgements and associate costs.
Building rewarding relationships with customers by understanding their needs.
Assisting with administrative duties such as stocktaking and record maintenance.

Role Details

Extensive, supportive (paid) training on commencement, Monday - Friday, on a rotating roster between 9:00 am– 5:00pm, for 12 weeks
After training, the roster will continue to rotate. The 15 hours per week will be scheduled between 9:00 am and 5:00 pm. Additional hours may become available when other team members are on leave.
This role commences on $28.58 / hour for approx. 3 months, increasing to $30.55/ hour + 12% Superannuation
Access to "Post Perks", a multitude of discounts and benefits from fuel – supermarkets and tech - travel!

About you

You’re a friendly, enthusiastic and reliable personality who loves working in a team environment.
You’re ready to put the customer at the centre of everything you do to help make a difference in the community.

You’ll also need to

Have experience in customer service and/or cash handling.
Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.

What else is in it for you?

Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
Opportunities for training, growth and development in customer experience or other areas of the business
Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected]

Apply Now

Refine Your Search

customer service officer jobs in mackay qld

Retail Customer Service Officer

Customer Service Officer

Visitor Experience Officer - Sarina Sugar Shed

Customer Service Officer

Customer Relationship Specialist - Mackay City

Administration Officer - Proserpine Hospital

Warehouse Worker

Terminal Operator

Dispatch Officer

Production Officer

Economic Development Officer

Rental Sales Agent

Development Compliance Officer

Security Officers

Senior Leading Hand Maintenance

Casual Security

Senior Scientist

Plumber - Field Services

Rostering Officer - Casual Position

Rostering Officer

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