In-Demand Client services Jobs in Lucas Vic

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Title Purchasing Officer - Supply
Grampians Health —Ballarat VIC
- $33.78 - $37.35 an hour
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Title Administrative Support Officer (Casual)
Grampians Health —Ballarat VIC
- Microsoft Office
- Administrative experience
- Organisational skills
Youth Mentor
Asuria —Ballarat VIC
- Full-time
- Sales
- Customer service
- Administrative experience
- Parental leave
- Employee discount
12d
Community Support Assistant - Ballarat
Villa Maria Catholic Homes —Ballarat VIC
- CPR Certification
- First Aid Certification
- Communication skills
- Parental leave
- Employee assistance program
Personal Care Assistant
True Hands —Ballarat VIC
- $37 - $42 an hour
- First Aid Certification
- In-person
- Nursing
Quick Apply
12d
Security Guards
Downer Group —Wendouree VIC
- Weekend availability
- Writing skills
- First Aid Certification
- Communication skills
- Employee assistance program
Lifestyle Coordinator
Mercy Health Australia —Ballarat VIC
- Full-time
- CPR Certification
- Administrative experience
- First Aid Certification
11d
Aged Cared / Disability Support worker
Care Tribe Services Pty Ltd —Ballarat VIC
- From $39.55 an hour
- Monday to Friday
- CPR Certification
- First Aid Certification
- In-person
Quick Apply
13d
V- Retail Assistant (all duties)
Salvos Stores Australia —Wendouree VIC
- Part-time
- Sales
- Customer service
- POS
- On-the-job training
Community Support Worker
Genuine Connection Care —Linton VIC
- $36 - $72 an hour
- Part-time
- CPR Certification
- First Aid Certification
- In-person
Quick Apply
12d
Support Worker (Sebastopol, VIC)
The CareSide —Sebastopol VIC
- $40.93 an hour
- Part-time
- CPR Certification
- First Aid Certification
- Travel reimbursement
Title Intake & Triage Care Coordinator - TCP/Restorative Care
Grampians Health —Ballarat VIC
- $60.93 an hour
- Part-time
- Nursing
- Discharge planning
- Communication skills
12d
Care Advisor
Mercy Health Australia —Ballarat VIC
- Full-time
- Customer service
- Leadership
- Communication skills
Home Care Workers
Pearl Home Care —Ballarat VIC
- Part-time
- First Aid Certification
- Communication skills
Case Manager
Pearl Home Care —Ballarat VIC
- CPR Certification
- Nursing
- Bachelor's degree
Assessment and Authorisation
Accenture —Ballarat VIC
- Full-time
- Education
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Title Pre-admission Nurse Endoscopy
Grampians Health —Ballarat VIC
- $42.60 - $54.41 an hour
- Part-time
- Organisational skills
- Communication skills
- Time management
10d
AOD Support Worker
Uniting Vic.Tas —Warrenheip VIC
- Communication skills
- Annual leave
- Parental leave
Expressions of Interest – Accenture Ballarat
Accenture —Ballarat VIC
- Full-time
- AI
- On-the-job training

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

client services jobs in lucas vic

Customer Contact Officer

Title Purchasing Officer - Supply

Title Administrative Support Officer (Casual)

Youth Mentor

Community Support Assistant - Ballarat

Personal Care Assistant

Security Guards

Lifestyle Coordinator

Aged Cared / Disability Support worker

V- Retail Assistant (all duties)

Community Support Worker

Support Worker (Sebastopol, VIC)

Title Intake & Triage Care Coordinator - TCP/Restorative Care

Care Advisor

Home Care Workers

Case Manager

Assessment and Authorisation

Title Pre-admission Nurse Endoscopy

AOD Support Worker

Expressions of Interest – Accenture Ballarat

I want to receive the latest job alert for client services in lucas vic

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