In-Demand Jobs in Ballarat, Vic

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
OSHC Coordinator- Ballarat, VIC
The Extend Group —Ballarat VIC
- $45.46 an hour
- Monday to Friday
- Management
- Master's degree
- Bachelor's degree
- Paid training
Quick Apply
Casual Shift Leader - Sebastopol
Guzman y Gomez —Sebastopol VIC
- Supervising experience
- Leadership
Quick Apply
Musicians wanted: Teach children's group music classes, Ballarat area
Musical Minds —Ballarat VIC
- $40 - $50 an hour
- Part-time
- Working with children
- In-person
Quick Apply
Product design & 3D Print
Danbar Plastics —Wendouree VIC
- $30 - $35 an hour
- Contract
- Hybrid work
- CAD
Quick Apply
11d
Casual bar staff
Hop Temple —Ballarat VIC
- $29 - $42 an hour
- Hospitality
- Customer service
- In-person
Quick Apply
4d
Technician
Harvey Norman —Wendouree VIC
- Part-time
- Customer service
- Communication skills
- Employee discount
Salesperson
Harvey Norman —Wendouree VIC
- Part-time
- Customer service
- Communication skills
- Employee discount
Retail - CUSTOMER ASSISTANT
dusk —Wendouree VIC
- Employee assistance program
Housekeeper
Bell Tower Inn —Alfredton VIC
- $30.00 - $45.71 an hour
- No experience needed
- In-person
Quick Apply
13h
Retail Store Manager - Wednouree
Lorna Jane —Wendouree VIC
- Full-time
- Employee assistance program
Quick Apply
Crew Member
Hungry Jack's —Ballarat VIC
- On-the-job training
- Employee discount
Sales Assistant - Casual
Peter Alexander —Ballarat VIC
- Customer service
- Employee assistance program
- Employee discount
Motel Cleaner
Seymours on Lydiard Motel —Ballarat VIC
- From $32.18 an hour
- Call employer
- No experience needed
- In-person
Quick Apply
15h
Retail Team Member
Supercheap Auto —Ballarat VIC
- Customer service
- Merchandising
Title Purchasing Officer - Supply
Grampians Health —Ballarat VIC
- $33.78 - $37.35 an hour
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Accountant
Freighter Group —Wendouree VIC
- Full-time
- Microsoft Excel
- ERP systems
- Finance
Quick Apply
12d
Medical Receptionist
Central Highlands Anaesthetic Associates —Ballarat VIC
- $28 - $34 an hour
- Full-time
- Medical office experience
- Administrative experience
- Data entry
Quick Apply
Title Digital Media Administrator
Grampians Health —Ballarat VIC
- Part-time
- Administrative experience
- Editing
12d
Store Team Member - Ballarat
Universal Store —Wendouree VIC
- Customer service
11d

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

jobs in ballarat, vic

Customer Contact Officer

OSHC Coordinator- Ballarat, VIC

Casual Shift Leader - Sebastopol

Musicians wanted: Teach children's group music classes, Ballarat area

Product design & 3D Print

Casual bar staff

Technician

Salesperson

Retail - CUSTOMER ASSISTANT

Housekeeper

Retail Store Manager - Wednouree

Crew Member

Sales Assistant - Casual

Motel Cleaner

Retail Team Member

Title Purchasing Officer - Supply

Accountant

Medical Receptionist

Title Digital Media Administrator

Store Team Member - Ballarat

I want to receive the latest job alert for jobs in ballarat, vic

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