In-Demand Customer success manager Jobs in Kangaroo Point, Qld

Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions
Lighting Illusions —Acacia Ridge QLD
- $55,000 - $60,000 a year
- Full-time
- Customer service
- ERP systems
- Data entry
- Work from home
- Employee discount
Quick Apply
11d
Entry Level Solar Sales Representative
Smart Energy Group —Brisbane QLD
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
- In-person
Quick Apply
Regional Leader - Queensland
Lorna Jane —Eagle Farm QLD
- Full-time
- Merchandising
- Leadership
Quick Apply
2d
Customer Success Manager
Squiz —Brisbane QLD
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply
Customer Success Specialist
Tanda —Fortitude Valley QLD
- From $85,000 a year
- Full-time
- Analysis skills
- In-person
Quick Apply
5d
Customer Relationship Manager
Queensland Government —Brisbane QLD
- Temporary
- Management
- Customer service
- Research
12d
Team Members
Zambrero —Woolloongabba QLD
- Cleaning
Quick Apply
Skechers Brisbane Mall - Flagship Assistant Store Manager
Skechers —Brisbane QLD
- Full-time
- Management
- Merchandising
- Leadership
Quick Apply
Project Success Manager
Chas Clarkson —Morningside QLD
- $80,000 - $90,000 a year
- Urgently hiring
- Organisational skills
- Budgeting
- In-person
Quick Apply
Project Officer
Queensland Government —Brisbane QLD
- Temporary
- Management
11d
Roster Support Officer Relief
Queensland Government —Brisbane QLD
- Full-time
10d
Contact Centre Manager
Queensland Government —Brisbane QLD
- Customer service
- Analysis skills
- Communication skills
10d
Customer Service - Customer Experience Manager
Capital Transport Group —Hendra QLD
- Full-time
- Customer service
Quick Apply
Business Development Manager
Origin Energy —Brisbane QLD
Manager Planning & Scheduling
Queensland Government —Brisbane QLD
- Contract
- Communication skills
- Negotiation
9d
Sr Resource Manager
Databricks —Brisbane QLD
- Salesforce
- AI
- Communication skills
Team Leader, Applications
Queensland Government —Brisbane QLD
- Temporary
- Customer service
- Administrative experience
- Analysis skills
10d
Customer Success Manager - ANZ
OpenSpace —Brisbane QLD
- Remote
- Salesforce
- Bachelor's degree
- No degree
Quick Apply
Senior People & Culture Advisor
Queensland Government —Brisbane QLD
- Temporary
- Writing skills
- Research
8d
Implementation Project Manager
Reapit ANZ —Milton QLD
- Salesforce
- Communication skills
Quick Apply

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Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions

Lighting Illusions
Acacia Ridge QLD

Quick Apply

Job Details

Full-time
$55,000 - $60,000 a year
11 days ago

Benefits

Employee mentoring program
Work from home
Employee discount
On-site parking

Qualifications

Multilingual
Customer service
ERP systems
NetSuite
Data entry

Full Job Description

Full-Time Customer Service - Maternity Leave Position
Lighting Illusions is a leading Australian retailer of lighting and fans, dedicated to enhancing homes nationwide. We are experiencing significant growth and are looking for a driven, ambitious, and high-energy Customer Success Superstar to join our Head Office team in Acacia Ridge on a 12-month fixed term contract.

We don’t just "answer phones" - we provide a premium experience for our online customers. This is a high-impact role for someone who takes pride in smashing KPIs and stays cool when the pace picks up.

The Role
Working within our busy Online Department, you will be the heartbeat of our customer operations. You’ll be the voice of our brand, managing everything from initial inquiries to complex operations like returns. We need a "solutions-focused" thinker - someone who can multitask across various digital platforms with speed and precision, ensuring every customer receives a seamless, high-quality experience even when the pace is high.

Key Responsibilities

You will be handling high volumes of customer inquiries via phone and email with speed, accuracy, and flair.
Manage end-to-end online order functions, including quotes, follow-ups, and returns.
Proactively work toward (and exceed) daily service and operational KPIs.
Turn complex issues into "easy wins" for our customers and the team.
Support the Customer Success team in optimising daily processes to keep our department running like a well-oiled machine.

To Excel in This Role, You Will Bring:

The Experience: 2+ years in a fast-paced, high-pressure professional customer service or sales position.
Thrives Under Pressure: A busy day doesn't wear you down, it winds you up. You think sharper, move faster, and connect better when there's energy in the room and plenty on your plate.
KPI Obsession: A proven track record of meeting and exceeding targets. You like seeing the results of your hard work at the end of the day.
Tech-Savvy Brain: You are tech-savvy, comfortable navigating multiple systems in a paperless environment.
Communication Mastery: Exceptional written and verbal skills - you can turn a frustrated caller into a lifelong "fan".
Meticulous Detail: You have an eagle eye for detail and a proactive, "can-do" attitude.

Bonus Points For:

Experience with NetSuite or similar ERP systems.
Product knowledge in lighting, fans, or home improvement.
Previous experience in a dedicated online support or national service desk role.

What’s In It For You?

A positive, supportive, and inclusive team environment with professional development and mentorship.
Monday to Friday office hours. No weekends!
Opportunity for growth-we are expanding nationally and love to promote our top performers.
Convenient free on-site parking and potential for WFH flexibility after a successful probationary period.

Ready to Apply?
We are looking for an enthusiastic individual ready to start as soon as possible. To be considered, your application must include:

A Resume detailing your previous roles and your experience hitting targets.
A Cover Letter addressed to the Customer Success Manager answering:
How you stay sharp and keep things moving when the office is at its busiest and the inbox is overflowing.
What is your go to TV show for a weekend binge- watch?
How long is your daily commute to Acacia Ridge?

Join the team and help us light up Australia!

Job Type: Full-time

Pay: $55,000.00 – $60,000.00 per year

Benefits:

Employee discount
Employee mentoring program
Work from home

Ability to commute/relocate:

Acacia Ridge QLD: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Customer service: 1 year (Preferred)

Language:

English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer success manager jobs in kangaroo point, qld

Customer Success Team Member | 12 Month FTC (Mat Leave Cover) | Lighting Illusions

Entry Level Solar Sales Representative

Regional Leader - Queensland

Customer Success Manager

Customer Success Specialist

Customer Relationship Manager

Team Members

Skechers Brisbane Mall - Flagship Assistant Store Manager

Project Success Manager

Project Officer

Roster Support Officer Relief

Contact Centre Manager

Customer Service - Customer Experience Manager

Business Development Manager

Manager Planning & Scheduling

Sr Resource Manager

Team Leader, Applications

Customer Success Manager - ANZ

Senior People & Culture Advisor

Implementation Project Manager

I want to receive the latest job alert for customer success manager in kangaroo point, qld

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