The Role
Auto & General is seeking a Contract Project Manager to deliver our Top of Funnel Program which is a strategic portfolio of initiatives designed to grow quote volume and improve conversion across direct and partner brands.
You'll drive end-to-end delivery across the full project lifecycle (Ideation through to delivery) using our delivery framework, working across Marketing, Technology, Sales & Service, Compliance, Legal, and White Label Partners with minimal direction and a strong track record of getting things delivered.
Position Accountabilities
Program and Project Delivery
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Lead the planning, execution, and delivery of multiple concurrent Top of Funnel initiatives through A&G delivery framework phase gates, ensuring alignment with business objectives and delivery principles
-
Manage end-to-end project delivery across cross-functional teams, maintaining momentum and accountability at all levels
-
Champion a culture of collaboration, transparency, and continuous improvement
-
Ensure adherence to the A&G delivery framework, including stage-gate requirements, governance artefacts, and reporting cadences
-
Initiate and embed operational delivery for teams, ensuring adherence to sprint ceremonies and best practices, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
Stakeholder Management
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Build and maintain strong relationships with internal and external stakeholders across the business, ensuring clear communication and alignment on project goals and priorities
-
Manage reporting obligations, including preparation of update papers and resourcing requests
-
Risk and Issue Management
-
Identify, assess, and actively manage project risks, issues, and dependencies across the program
-
Proactively address impediments that hinder the progress of delivery teams, collaborating with stakeholders to resolve issues and mitigate risks to project timelines and deliverables
Resource and Vendor Coordination
-
Coordinate resources, including project team members, SME contributors, vendors, and external consultants, to optimise productivity and ensure the timely delivery of project milestones
Governance and Reporting
-
Define and track project metrics and KPIs, providing regular status updates to senior management and stakeholders
-
Maintain all required Ignite artefacts at each phase gate
-
Ensure projects are delivered within approved scope, budget, and timeframes
-
Actively identify and resolve delivery related impediments
-
Contribute to post-phase retrospectives and apply learnings across the program
What experience you’ll bring
Essential
? Minimum 5 years' project management experience, with at least 2 years managing complex,
cross-functional programs
? Demonstrated experience delivering through structured governance frameworks (PRINCE2,
PMI, or equivalent)
? Strong working knowledge of Agile delivery methodologies (Scrum, Kanban) — able to flex between Agile and waterfall approaches
? Proven track record managing projects in regulated environments, ideally in financial
services or insurance
? Experience managing projects with significant technology, compliance, and marketing
components
? Strong stakeholder management skills-comfortable working with and reporting to senior executives
Highly Desirable
? Experience in customer acquisition or marketing technology programs
? Familiarity with GCP-based data platforms and marketing automation systems
? Experience with governance body reporting
? Exposure to insurance, fintech, or direct to consumer digital businesses
Our Perks
Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Work flexibility - with options to work from home up to two days per week.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
POSITION ACCOUNTABILITIES
Program and Project Delivery
-
Lead the planning, execution, and delivery of multiple concurrent Top of Funnel initiatives through A&G delivery framework phase gates, ensuring alignment with business objectives and delivery principles
-
Manage end-to-end project delivery across cross-functional teams, maintaining momentum and accountability at all levels
-
Champion a culture of collaboration, transparency, and continuous improvement
-
Ensure adherence to the A&G delivery framework, including stage-gate requirements, governance artefacts, and reporting cadences
-
Initiate and embed operational delivery for teams, ensuring adherence to sprint ceremonies and best practices, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
Stakeholder Management
-
Build and maintain strong relationships with internal and external stakeholders across Marketing, Technology, Sales & Service, Compliance, Legal, and White Label & Alliance Partners, ensuring clear communication and alignment on project goals and priorities
-
Manage reporting obligations, including preparation of update papers and resourcing requests
-
Ensure clear, consistent communication across all project workstreams — no surprises
-
Provide regular status updates to the Head of Delivery and program sponsors, leveraging data to drive informed decision-making
Risk and Issue Management
-
Identify, assess, and actively manage project risks, issues, and dependencies across the program
-
Proactively address impediments that hinder the progress of delivery teams, collaborating with stakeholders to resolve issues and mitigate risks to project timelines and deliverables
-
Escalate where required; resolve where possible
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Maintain a live risk register aligned to Ignite requirements and A&G's risk appetite
Resource and Vendor Coordination
-
Coordinate resources, including project team members, SME contributors, vendors, and external consultants, to optimise productivity and ensure the timely delivery of project milestones
-
Manage any vendor or third-party relationships relevant to the program
-
Ensure quality outcomes through effective collaboration with testing teams, adhering to industry best practices and regulatory requirements
Governance and Reporting
-
Define and track project metrics and KPIs, providing regular status updates to senior management and stakeholders
-
Maintain all required Ignite artefacts at each phase gate
-
Ensure projects are delivered within approved scope, budget, and timeframes
-
Actively identify and resolve delivery impediments
-
Contribute to post-phase retrospectives and apply learnings across the program
Auto & General's Top of Funnel Program is a strategic portfolio of initiatives aimed at growing quote volume and improving conversion across the business's direct and partner brands. The program spans customer acquisition, marketing effectiveness, digital experience, compliance uplift, and technology capability — with each initiative contributing to a materially stronger top-of-funnel performance.
The Contract Project Manager will be responsible for driving the end-to-end delivery of initiatives across the program through Ideation, Value Assessment, and into subsequent delivery phases as projects progress through the Ignite framework. The role requires someone who can operate across a complex, cross-functional environment — spanning Marketing, Technology, Sales & Service, Compliance, Legal, and White Label Partners — with minimal direction and a strong track record of getting things delivered.
