Your new team
The Delivery Enablement Manager is accountable for the tools, processes, and practices that enable effective delivery across the organisation. The role leads and owns the design and operation of the delivery management toolset and the supporting processes, including delivery portfolio management and product lifecycle management delivered in collaboration with the business. The Delivery Enablement Mangers is responsible for the controlled change and release of those tools and processes.
Blending product ownership, technical leadership, and people leadership, the role treats delivery tooling and process as an internal product: setting its direction, maintaining its quality and integrity, and continuously improving how delivery teams plan, track, and report their work within a regulated insurance environment.
The Role
Delivery Product Ownership
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Own the vision, roadmap, and prioritised backlog for the delivery management toolset and supporting processes.
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Design the delivery portfolio management approach and tooling in collaboration with the business, ensuring alignment with how the organisation plans, governs, and reports.
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Communicate the intent, value, and impact of changes to stakeholders.
Technical Leadership
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Provide technical direction for the delivery toolset, including configuration, integrations, data architecture, and standards.
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Ensure tooling is well-architected, secure, maintainable, and integrated across the delivery landscape with sound data integrity.
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Deliver hands-on technical guidance and set standards for tool configuration and support.
Change & Adoption
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Own the change, release, and adoption of delivery tools and processes, ensuring updates are planned, tested, and rolled out with minimal disruption.
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Manage communication, training, and adoption strategies so changes land effectively with delivery teams and the business.
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Ensure all changes meet governance, risk, and compliance requirements with appropriate approvals and audit trails.
Capability Development
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Provide leadership, coaching, and support to delivery professionals across teams.
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Establish and maintain consistent delivery standards, practices, and enablement materials.
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Identify capability gaps and address them through training, documentation, and improved processes.
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Promote a culture of accountability, collaboration, continuous improvement, and succession planning.
Continuous Improvement
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Drive ongoing improvement of delivery processes, practices, and the operating model through better tools, automation, and streamlined workflows.
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Keep the toolset and processes aligned with the organisation's evolving hybrid Agile/waterfall delivery approach.
What experience you’ll bring
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Tertiary qualifications in IT or a related discipline, or an equivalent combination of extensive relevant professional experience and education.
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Demonstrate experience leading technology delivery tooling, platforms and processes across complex environments.
- Proven experience with delivery, portfolio management and application lifecycle management ( ALM)platforms such as Jira, Jira, Tempo, Miro, Azure DevOps, Planview, or similar.
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Experience blending product ownership, technical leadership, and people leadership.
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Strong understanding of Agile and Waterfall delivery methodologies, portfolio management practices and the product lifecycle
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Experience managing the change and release of tools and processes in a controlled environment.
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Demonstrated capability in designing, implementing and continuously improving delivery framework, processes and tooling.
- Strong organisational skills with the ability to prioritise competing demands and meet deadlines in a dynamic environment
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Experience in financial services, ideally insurance, or another regulated environment.
Desirable
- Agile certification (e.g., SAFe, Scrum or equivalent).
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Platform or tooling certifications relevant to the delivery toolset.
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ITIL certification, particularly in Change and Release Management.
Location
Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.
The benefits of working at A&G
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Work flexibility - with options to work from home two days per week.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
