The Acres Club has an opportunity for a Club Attendant to join the team!
About the Role
We are seeking an energetic and customer-focused Club Attendant who has exceptional communication and customer service skills. You will be joining a fun and friendly team, to ensure a high level of customer service is offered to our members and guests.
Key responsibilities include:
- Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
- Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
- Assisting with all customer enquiries, or requests regarding products and services
- Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
- Managing gaming services, as per the club standards
- Cash handling duties e.g. accurate reconciliation of floats
- Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue
- Ability to demonstrate our core values; Trust & Integrity, Respect & Diversity, Exceptional Experiences, Continuous Improvement & Community
About You
As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills. You will have the skillset to work both independently and in a team environment, and have a flexible approach to a rotating roster.
The successful candidate must also have a strong knowledge of gaming and gaming laws, having previously demonstrated this in prior roles.
Essential Criteria:
- Experience working in a similar environment
- Previous experience in TAB or Keno and Gaming
- Must have RSA and RCG qualifications
- Commitment to a rotating roster across days, nights, weekends and public holidays
- Exceptional communication and customer service skills
- Efficient cash handling skills
- Knowledge of responsible service of alcoholic and non-alcoholic beverages
- Knowledge of responsible conduct of gaming
- Rights to work in Australia
About the Benefits
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Parking - free and secure car parking (plus a discount on car washes)
- Health & Wellbeing Program
- Uniform provided
- Rewards & Recognition - you'll have access to generous rewards and recognition program
- Daily meal allowance
About Us
The Acres Club is one of the six clubs operated under Bankstown Sports Club. This means you will work at our community focused club with the opportunity to build rapport with our regular customers, whilst also having access to training and development directly with Bankstown Sports Club.
The Acres Club is the perfect venue for the whole family! The newly renovated outdoor area has ample seating plus a children's playground. Be delighted with the many beverage options on offer including hand crafted cocktails, wine and beer including some of our very own Basement Brewhouse brews. Whether it be for an event, lunch, dinner or just a coffee, The Acres Club is the perfect place to relax and unwind.
If you are a hospitality superstar ready to take the next step in your retail career, APPLY NOW!
