In-Demand Business development officer Jobs in Gosford, Nsw

Customer Service Team Leader
Kitchen Group Pty Ltd —Somersby NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick Apply
12d
Lifestyle Coordinator
Bupa —Bateau Bay NSW
- Full-time
- First Aid Certification
- Leadership
- Communication skills
Rostering Coordinator
Southern Cross Care (NSW & ACT) —Bateau Bay NSW
- Full-time
- Microsoft Office
- Communication skills
Quick Apply
Customer Service Officer - Somersby
CSR —Somersby NSW
- 8 hour shift
- Sales
- Customer service
- Communication skills
- Work from home
- Parental leave
Quick Apply
Indoor Delivery Officer
Australia Post —Terrigal NSW
- Part-time
- Warehouse
- Recruiting
2d
Village Support Officer
Keyton —Wyoming NSW
- CPR Certification
- Customer service
- First Aid Certification
- Referral program
9d
Security Officer | Mon-Fri | 4 on 4 off | Wyong, NSW
Sodexo —Bateau Bay NSW
- 12 hour shift
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
8d

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Customer Service Team Leader

Kitchen Group Pty Ltd -
Somersby NSW

Quick Apply

Job Details

Permanent | Full-time
12 days ago

Benefits

Employee discount

Qualifications

Customer service
Microsoft Office
Administrative experience
Supervising experience
Leadership
Communication skills
Kitchen experience

Full Job Description

About Our Organisation

We are a leader within the kitchen industry, with well-known, high-quality brands such as Kinsman and Freedom kitchens and wardrobes, both heavily associated with the popular show, “The Block”. Proudly, we are Australian owned and manufactured, with a reputation for delivering to Australian standards and excellence, driven by a superior quality of products, exceptional service and flexible on-trend design solutions for today’s lifestyle needs.

About The Opportunity

We are seeking an experienced and motivated Customer Service Team Leader to lead our Customer Liaison officers and Receptionist. This role is pivotal in ensuring exceptional customer service, efficient workflows, and seamless communication across the business.

You will be responsible for leading and supporting a customer focused team, driving process improvements, resolving customer concerns, and ensuring customer projects progress smoothly through the production and delivery journey.

Key Responsibilities

Lead and manage the Customer Liaison team to achieve departmental KPIs and service standards
Monitor workflow performance and ensure customer kitchens / wardrobes are progress within expected timeframes
Manage customer escalations and work collaboratively with internal departments to deliver timely resolutions
Drive process improvements and workflow efficiencies to enhance customer outcomes and business performance
Provide regular feedback and recommendations to leadership on operational improvements
Support team members with workload management and complex customer matters
Coach, mentor, and develop Customer Liaison Officers to maximise performance, engagement, and career growth
Oversee Reception operations to ensure a professional and welcoming customer experience

About You

To be successful in this role, you will bring:

Previous experience leading or supervising a customer service or administration team
Strong people leadership skills with the ability to motivate, coach, and develop others
A passion for delivering exceptional customer experiences
Excellent verbal and written communication skills
Strong organisational and problem-solving abilities
Experience identifying and implementing process improvements
Intermediate Microsoft Office skills
Experience within the kitchen, cabinetry, building, manufacturing, or home improvement industry will be highly regarded

In Return We Offer

Join a well-established and respected Australian company
Competitive salary
Staff discounts
Supportive team culture and collaborative work environment
Regular staff social events and celebrations
Career development opportunities within a growing organisation

If you're a passionate leader who enjoys building high performing teams and delivering outstanding customer experiences, we'd love to hear from you.

We foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture and ability.

Please note that only shortlisted applicants will be contacted.

By applying for this position, you consent to relevant background checks and confirm that you hold the appropriate working rights to be employed in Australia.

Company Overview

Quick Apply

Refine Your Search

business development officer jobs in gosford, nsw

Customer Service Team Leader

Lifestyle Coordinator

Rostering Coordinator

Customer Service Officer - Somersby

Indoor Delivery Officer

Village Support Officer

Security Officer | Mon-Fri | 4 on 4 off | Wyong, NSW

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