- Drive sales, earn commission on top of base rate, deliver extraordinary experiences
- Iconic brand inspiring our Norwest community to change lives through wellness
- Full-time gig, free gym membership, discounted personal training, and more benefits
Who are we?
There's never been a better time to join Virgin Active! We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.
We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.
Perched on the corner of Norwest Boulevard, our spacious 4,651 sqm Norwest club is your go-to location for work, rest and play in the Hills District. Inside you'll find 5 large studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, Barre (and more), a large open gym with Technogym equipment, a sparkling 25m swimming pool, spa and sauna, indoor climbing wall, luxury changeroom amenities, Club-V creche facilities and our Swimsters swim school for the kids, and a bright café for unwinding post-workout.
Your gig
Reporting to the Experience Manager, you'll ensure sales targets are met and there is complete member satisfaction in all interactions.
In a nutshell:
- You'll get to know every prospect inside-out - their goals, needs, and decision-making style - and build relationships that last.
- You'll actively drum up leads through inbound inquiries, free guest passes, and by getting out into the community.
- You'll connect with potential members everywhere - online, in-person, at events - and spread the word about Virgin Active's unique social wellness vibe.
- You'll wow prospects with personalised consultations and tours, uncovering their wellness goals and showing them how Virgin Active can help them crush them.
- You'll tailor every pitch, spotlighting our classes, programs, and community to match exactly what they need.
- You'll turn interest into action, clearly sharing the benefits of joining and making the decision to sign up an easy "yes."
- You'll craft the perfect membership package, handle objections like a pro, and close the deal with confidence.
- You'll keep the excitement alive post-sign-up, checking in with new members and guiding them through everything Virgin Active has to offer - from classes to PT to recovery.
- You'll keep admin tight and the club safe, making sure everything runs smoothly for members and teammates.
- You'll always find ways to go the extra mile, especially when it's least expected (and most delightful).
All about you
- You have >1 year of relevant experience and flexibility to work a non-traditional schedule. You have aligned experience. You know what it's like to work with a high-profile consumer brand and thrive on exceeding performance targets. You may also have some retail or hospitality sector experience. A+ for you
- You are people-focused. You enjoy learning about their needs and coming up with personalised and complete solutions. You're patient, level-headed and cool under pressure. Kicking sales targets out of the park by delivering impeccable customer service makes you feel warm and fuzzy inside. You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating at all levels. You're authentic when you express yourself. People trust your judgement.
- You are driven. You're perceptive, you ask questions and you strive to understand. You enjoy solving problems and have incredible persuasive ability. You don't get flustered easily. You're comfortable managing your time and can be counted on to reach targets.
You have a can-do approach. You think on your feet. You're cool with ambiguity and you roll with the punches when things change. You're motivated to continually improve. Whatever a member needs, whatever a member is looking for, you help them find it
What you'll get from us
- A brand built on a human touch with a playful side
- A culture that's all about changing lives for the better through wellness
- A free membership for you to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Work/life balance with flexible options
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- We like to be normal, not formal
Sound like your perfect fit? Apply now
