In-Demand Client services specialist Jobs in Epping, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
10d
NDIS Local Area Coordinators
Uniting —Baulkham Hills NSW
- $46.70 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Talent Acquisition Manager
Achieve Australia —Blenheim Road NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Annual leave
11d
System Administrator
Techmate AI Solutions —Sydney NSW
- $75,465.97 - $132,843.71 a year
- Full-time
- Azure
- Computer Science
- Administrative experience
- Work from home
- Professional development assistance
Quick Apply
Customer Relationship Manager
LiveBig —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply
Claims Administration Specialist
Acorn Rentals —Macquarie Park NSW
- Overtime
- Customer service
- No experience needed
- Microsoft Office
Quality & Compliance Auditor
WeCare Wellness Group —Hurstville NSW
- $80,000 - $100,000 a year
- Full-time
- In-person
Quick Apply
9d
Support Coordinator/ Specialist Support Coordinator
Yolo Care —North Rocks NSW
- Choose your own hours
- First Aid Certification
- Case management
- Social Work
- Work from home
Client Solutions Specialist – Finance
Debt Fix —North Sydney NSW
- $45,000 - $100,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
13d
Support Worker - Community - Marsfield
Claro Disability Services —Marsfield NSW
- Referral program
Service Centre Client Specialist
Optus —Macquarie Park NSW
- Overtime
- Customer service
- Communication skills
- Parental leave
Education
Uniting —Wahroonga NSW
- $28.92 - $33.24 an hour
- Part-time
- Experience working with children
- First Aid Certification
- Employee assistance program
Customer Service Representative - ARH Homebush
Animal Referral Hospital —Homebush West NSW
- Part-time
- Customer service
- Administrative experience
- Front desk
- Employee discount
Quick Apply
Wellbody Specialist
Wellbody Australia —Wentworth Point NSW
- $27.90 - $29.00 an hour
- Part-time
- In-person
- Annual leave
- Professional development assistance
Quick Apply
Residential Recovery Worker
Mission Australia —Eastwood NSW
- $51 an hour
- Weekend availability
- Administrative experience
- Social Work
- Communication skills
Reception Supervisor
Compass Group Australia —Sydney NSW
- $75,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Parental leave
12d
Service Delivery Manager - Onsite
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Management
- In-person
Quick Apply
6d
Account Manager
RedPandas Digital Marketing —Mortlake NSW
- $90,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
9d
Client Relationship Manager
Kelly+Partners —Brookvale NSW
- Full-time
- Communication skills
Quick Apply
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year
10 days ago

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

client services specialist jobs in epping, nsw

Operations Manager - NDIS Service Provider

NDIS Local Area Coordinators

Talent Acquisition Manager

System Administrator

Customer Relationship Manager

Claims Administration Specialist

Quality & Compliance Auditor

Support Coordinator/ Specialist Support Coordinator

Client Solutions Specialist – Finance

Support Worker - Community - Marsfield

Service Centre Client Specialist

Education

Customer Service Representative - ARH Homebush

Wellbody Specialist

Residential Recovery Worker

Reception Supervisor

Service Delivery Manager - Onsite

Account Manager

Client Relationship Manager

Client Service Specialist - Sydney

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