Job description
Agency Attorney-General’s Department Work unit Community Justice Centre
Job title Intake and Administration Officer Designation Administrative Officer 5
Job type Full time Duration Fixed to 27/12/2026
Salary $90,946 - $95.468 Location Darwin
Position number 23929 RTF 351436 Closing 14/07/2026
Contact officer Dane Armstrong, A/Director on 08 8985 8685 or 0427 809 635
About the agency https://agd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=351436
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
The Intake and Administration Officer assists the Community Justice Centre (CJC) to provide fair, accessible, effective and
culturally safe dispute resolution services by responding to enquiries, completing intakes, working with the team to manage
cases and providing administrative support for all Centre operations.
Context statement
The CJC offers mediation, community peacemaking, restorative conferencing and training services across the Northern
Territory. This position is the first point of contact with the CJC and is required to build relationships with service users to
understand their needs and experiences and assist with the management of their dispute. The position requires a solid
understanding of the diverse cultures of the Northern Territory.
Key duties and responsibilities
1. Manage dispute assistance enquiries from members of the public, mediation participants and a range of stakeholders.
2. Complete intake interviews, including explaining dispute resolution processes and completing an initial assessment of
safety, risk and suitability for mediation.
3. Organise appropriate referrals into and out of the CJC and create case files using an electronic client management
system.
4. Lead case management, including regular contact with participants, mediators and CJC staff to prepare for mediations
and conferences and preparation of court reports.
5. Coordinate training services including promotion, registrations, bookings and communications.
6. Provide high-level administrative support including purchasing goods and services, managing timesheets and payments,
assisting with travel arrangements and managing maintenance and WHS requirements.
Selection criteria
Essential
1. Excellent verbal and written communication skills and an ability to connect with people from diverse backgrounds.
2. Strong cultural awareness and understanding of the historical and current social issues affecting Aboriginal peoples in
the Northern Territory.
3. Ability to build relationships and manage conflict with empathy and respect, and an understanding of trauma-informed
practice.
4. Proven ability to multi-task and prioritise workloads with minimal supervision.
5. Proven ability to maintain confidentiality and to remain impartial.
6. Willingness to complete accredited training in mediation.
Desirable
1. Qualifications or demonstrated experience in a field relevant to dispute resolution.
2. An ability to speak one or more Aboriginal languages of the Northern Territory and/or experience working with Aboriginal
people living in remote communities.
Further information
Training and support will be provided on the job. The successful applicant will be required to complete an Ochre Card and a
criminal history check.
