In-Demand Senior technical analyst Jobs in Cremorne, Vic

Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Senior Manager - Risk
Genpact Australia —Melbourne VIC
- $159,000 - $180,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
Quick Apply
National Account Manager - Independent Grocery
Creative Activation —Melbourne VIC
- Full-time
- Remote
- Management
- Sales
- Negotiation
- Free food
Quick Apply
3d
Senior Project Manager
Link Group —Docklands VIC
- Contract
- Hybrid work
- Organisational skills
- Financial services
- Leadership
- Parental leave
- Employee assistance program
3d
Senior M365 Consultant | Information Governance
Rapid Circle —Melbourne VIC
- Full-time
- Hybrid work
- SharePoint
- AI
- Communication skills
- Parental leave
People Data & Insights Analyst
Australian Venue Co. —Melbourne VIC
- $90,000 a year
- Full-time
- Microsoft Excel
- Azure
- Management
Quick Apply
Technical Lead
Intesols —Moorabbin VIC
- $130,000 - $150,000 a year
- Full-time
- AWS
- Software development
- In-person
Quick Apply
11d
Director of Testing
Capgemini Sogeti —Melbourne VIC
- Contract
- Master's degree
- Education
- Business Administration
Technical Business Analyst
iGreenData —Melbourne VIC
- Contract
- Analysis skills
- Agile
- Business
- Health insurance
Senior Health & Strategy Analyst
Medibank —Docklands VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
10d
Functional Business Analyst - Hybrid
Nixil —Melbourne VIC
- Contract
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
IT Support Analyst
Logonests IT —Melbourne VIC
- $76,000 a year
- Childcare
- In-person
- Employee discount
- Professional development assistance
Quick Apply
6d
Senior Assurance Analyst
Department of Justice and Community Safety —Melbourne City Centre VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Research
Banking Platforms Consultant (all levels)
Accenture —Melbourne VIC
- Full-time
- Leadership
- On-the-job training
- Parental leave
Senior Test Analyst
ABN Group —Melbourne VIC
- Full-time
- Azure
- Salesforce
- DevOps
- Health insurance
- Annual leave
Deployed Product Manager, Health Systems
Heidi —Melbourne VIC
- $170,000 - $220,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- AI
- Work from home
- Parental leave
Security Operations Orchestration Manager
Corrs Chambers Westgarth —Melbourne VIC
- Full-time
- Analysis skills
- AI
- Annual leave
- Parental leave
14d
Support Analyst
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Azure
- Management
- SQL
3d
Lead Business Analyst
Two Circles —Melbourne VIC
- Full-time
- Computer Science
- Data analysis skills
- Business development
Quick Apply
7d
Senior Assurance Analyst
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Research

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senior technical analyst jobs near cremorne, vic

Service Desk Analyst

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

Computer Science
ITIL
POS
Intune
Information Technology
VPN

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

The Service Desk Analyst provides first level IT support across retail stores, distribution centres, and corporate environments. This role ensures seamless technology operations in a high-volume, customer-focused retail setting, supporting POS systems, store network connectivity, in-store devices, and end-user applications.
The position plays a key role in maintaining business continuity and delivering exceptional service to internal stakeholders through timely and effective resolution of incidents and service requests.

Key Responsibilities include:

Provide prompt first and second-level support to stores, warehouse, and office users via phone, email, and ITSM system.
Troubleshoot issues with POS terminals, scanners, printers, EFTPOS, network connectivity, and mobile devices.
Support Microsoft 365, Windows 11, and Intune-managed devices.
Escalate high-impact or recurring issues to senior engineers or vendors, ensuring timely resolution.
Maintain detailed records of incidents, actions taken, and resolutions within SLA targets.
Support the deployment, configuration, and maintenance of in-store IT equipment (POS, handheld scanners, label printers, and All-in-One devices).
Liaise with field technicians, network teams, and store operations to coordinate onsite visits and remote fixes.
Assist with technology rollout activities including new store openings, relocations, and seasonal upgrades.
Provide professional, courteous support with a strong customer service focus.
Communicate effectively with store team members, regional and national leads, and warehouse supervisors to keep them informed on issue progress.
Prioritise requests based on business impact and ensure transparent communication on incidents affecting sales or operations.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Contribute to knowledge-sharing sessions and process improvement initiatives.
procedures.

To be successful you will ideally have:

Currently studying or recently completed a degree in Information Technology, Computer Science, or a related field
Passionate about building a career at the intersection of retail and technology
Experience supporting Microsoft 365, POS systems, Windows 10/11, Apple Devices and hardware troubleshooting.
Understanding of network fundamentals (Wi-Fi, VPN, Firewall and Switches).
Familiarity with ITIL incident, request, and change management processes.
Ability to function and collaborate within a team and remain approachable always.
Analytical thinker with the ability to identify trends and implement process improvements.
Ability to perform under pressure and manage competing priorities in a high-volume environment.

Why Join Accent Group?
Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

senior technical analyst jobs in cremorne, vic

Service Desk Analyst

Senior Manager - Risk

National Account Manager - Independent Grocery

Senior Project Manager

Senior M365 Consultant | Information Governance

People Data & Insights Analyst

Technical Lead

Director of Testing

Technical Business Analyst

Senior Health & Strategy Analyst

Functional Business Analyst - Hybrid

IT Support Analyst

Senior Assurance Analyst

Banking Platforms Consultant (all levels)

Senior Test Analyst

Deployed Product Manager, Health Systems

Security Operations Orchestration Manager

Support Analyst

Lead Business Analyst

Senior Assurance Analyst

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