In-Demand Support analyst Jobs in Castle Hill Nsw

Business Analyst (Operations & Support)
Neuronimbus Digital Pty Ltd —Sydney NSW
- $660 - $680 a day
- Contract
- Management
- Data analysis skills
- SQL
Quick Apply
Data Analyst
JBS Australia Pty Ltd —Lidcombe NSW
- $79,423 - $90,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Organisational skills
- Employee discount
Quick Apply
FinCrime Analyst (Investigations)
Revolut —Sydney NSW
- Weekend availability
- Remote
- English
- Analysis skills
- Bachelor's degree
Junior IT Support Analyst
Havas Group —Sydney NSW
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- Parental leave
- Employee assistance program
ICT Business Analyst
Metaweb Pty Ltd —Bella Vista NSW
- $80,000 a year
- Full-time
- Office
- Bachelor's degree
- Organisational skills
Quick Apply
Applications Analyst
Baptistcare WA —Norwest NSW
- Full-time
- Hybrid work
- CRM software
- Databases
- SQL
10d
Applications Analyst
BaptistCare —Norwest NSW
- Full-time
- Hybrid work
- CRM software
- Databases
- SQL
10d
Business Analyst
I Mantra Pvt Ltd —Parramatta NSW
- $75,000 - $82,000 a year
- Temporary
- Hybrid work
- Education
- Bachelor's degree
- Business
- Relocation assistance
- Work from home
Quick Apply
10d
ICT Business Analyst
Chief Group Services —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Management
Quick Apply
IT Support Analyst
Link Group —Parramatta NSW
- On call
- Hybrid work
- Management
- SQL
- Financial services
- Parental leave
- Employee assistance program
Cybersecurity Analyst
Intelliworx Managed IT Pty Ltd —Norwest Business Park NSW
- $70,000 - $80,000 a year
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Quick Apply
1d
Technical Support Analyst
BESTMED —Parramatta NSW
- $105,000 - $110,000 a year
- Full-time
- Hybrid work
- Patient monitoring
- Customer service
- Databases
Quick Apply
11d
Supply Chain Analyst
GRA Transport Pty Ltd —Chipping Norton NSW
- $80,000 a year
- Full-time
- ERP systems
- Administrative experience
- Bachelor's degree
- Professional development assistance
Quick Apply
ICT Business Analyst
Smart Study Australia —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Databases
- Analysis skills
- Referral program
Quick Apply
14d
Application Analyst
Campbell Property Group —Norwest NSW
- Full-time
- CRM software
- ERP systems
- SQL
- Health insurance
- Employee assistance program
Quick Apply
Application Support Analyst
Australian Payments Plus —Sydney NSW
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
Quick Apply
14d
IT Systems Analyst
CICS Pty Ltd —North Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Work from home
Quick Apply
Investigative Analyst, EPP - RITA, EPP - RITA
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Research
- Bachelor's degree
- Communication skills
Service Desk Analyst
AC3 —Sydney NSW
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
API Support Analyst
HUB24 —Sydney NSW
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Parental leave

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support analyst jobs near castle hill nsw

Business Analyst (Operations & Support)

Neuronimbus Digital Pty Ltd
Sydney NSW

Quick Apply

Job Details

Contract
$660 - $680 a day

Qualifications

Jira
Management
Incident management
Business analysis
Data analysis skills
SQL
Analysis skills
Confluence
Scrum
ServiceNow
Agile
Problem management
Application support
Communication skills
SDLC

Full Job Description

Position: Business Analyst – Operations & Support
Experience: 6–8 Years
Contract (6 Months + Extendible) - Hybrid

Role Summary

We are looking for an experienced Business Analyst – Operations & Support with 6–8 years of relevant experience and strong exposure to the BFSI domain. The ideal candidate will be responsible for understanding business and operational requirements, analyzing production/support issues, coordinating with technology and business teams, and ensuring smooth delivery and ongoing support of business-critical applications and processes.

The candidate should have strong experience in business analysis, incident and issue management, root cause analysis, process improvement, stakeholder management, and production/application support within Banking, Financial Services, or Insurance environments.

Key Responsibilities

Act as a bridge between business stakeholders, operations teams, technology teams, and application support teams.
Gather, analyze, document, and validate business and operational requirements.
Understand business processes and translate requirements into clear functional specifications and user stories.
Analyze production incidents, operational issues, and service requests to identify business impact and prioritize resolution.
Coordinate with technical teams to investigate issues, perform root cause analysis, and track resolution through closure.
Support application and production operations by monitoring recurring issues, identifying trends, and recommending process improvements.
Prepare and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), process flows, user stories, and other functional documentation.
Work closely with development and QA teams to clarify requirements and support functional testing and UAT activities.
Coordinate with business users during UAT, production releases, change implementations, and post-production validation.
Track incidents, problems, risks, dependencies, and action items across multiple teams.
Support change management and release activities, ensuring business readiness and minimal operational disruption.
Create operational reports, dashboards, and status updates for stakeholders and management.
Identify opportunities for process optimization, automation, and operational efficiency.
Participate in Agile/Scrum ceremonies and contribute to continuous improvement initiatives.
Ensure processes and solutions align with relevant BFSI controls, compliance requirements, audit standards, and organizational policies.

Required Skills & Experience

6–8 years of experience as a Business Analyst, Operations Business Analyst, Production Support Business Analyst, or similar role.
Mandatory experience working within the BFSI domain – Banking, Financial Services, or Insurance.
Strong understanding of business analysis and requirement gathering methodologies.
Hands-on experience in production/application support, incident management, issue tracking, and problem management.
Experience performing root cause analysis (RCA) and coordinating resolution of business and application issues.
Strong experience in documenting BRDs, FRDs, functional specifications, user stories, process flows, and acceptance criteria.
Experience working with JIRA, Confluence, ServiceNow, or similar tools.
Good understanding of SDLC, Agile/Scrum, change management, release management, and UAT processes.
Strong stakeholder management and communication skills.
Ability to work effectively with business users, operations teams, developers, QA teams, and support teams.
Strong analytical and problem-solving capabilities.
Good understanding of SQL and data analysis is preferred.
Experience working in enterprise-scale BFSI applications and environments is highly desirable.

Preferred BFSI Experience

Candidates with experience in one or more of the following areas will be preferred:

Retail or Corporate Banking
Payments and Transaction Banking
Lending and Loans
Credit and Risk
Insurance Operations
Wealth Management
Financial Crime / AML / KYC
Core Banking or Financial Services Applications
Banking Operations and Production Support

Ideal Candidate

The ideal candidate should be a strong Business Analyst with hands-on Operations and Support experience, capable of working across business and technology teams. The candidate must be comfortable handling production issues, understanding business impact, coordinating incident resolution, documenting requirements, and driving process improvements in a BFSI environment.

Pay: $660.00 – $680.00 per day

Application Question(s):

Please describe your experience in production/application support, incident management, problem management, and Root Cause Analysis (RCA).
How many years of experience do you have in the BFSI domain (Banking, Financial Services, or Insurance)? Please specify the BFSI projects/domains you have worked on.

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in castle hill nsw

Business Analyst (Operations & Support)

Data Analyst

FinCrime Analyst (Investigations)

Junior IT Support Analyst

ICT Business Analyst

Applications Analyst

Applications Analyst

Business Analyst

ICT Business Analyst

IT Support Analyst

Cybersecurity Analyst

Technical Support Analyst

Supply Chain Analyst

ICT Business Analyst

Application Analyst

Application Support Analyst

IT Systems Analyst

Investigative Analyst, EPP - RITA, EPP - RITA

Service Desk Analyst

API Support Analyst

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