We are seeking an experienced and analytically minded ICT Business Analyst to join our team in Sydney.
Working across Operations, Rostering, Payroll, Finance, Compliance and Management, you will play an important role in understanding business challenges, analysing current processes and identifying practical opportunities for improvement.
You will support a range of business improvement and technology initiatives, including improving operational reporting, gathering requirements for system enhancements, reviewing how information moves between teams and identifying opportunities to reduce manual processes.
This is a hands on role suited to someone who enjoys working across data, systems and business operations and can turn complex problems into clear, practical and sustainable solutions.
KEY RESPONSIBILITIES
Business Analysis and Requirements
· Work with Operations, Rostering, Payroll, Finance and Compliance teams to understand business challenges, current processes and operational requirements.
· Gather, analyse and document business and functional requirements for system enhancements, reporting solutions and process improvement initiatives.
· Develop clear process maps, workflows, business requirements and acceptance criteria to support the delivery of agreed solutions.
· Translate operational needs into practical requirements that can be understood by internal teams and external technology providers.
Process and Operational Improvement
· Review existing systems and business processes to identify inefficiencies, duplicated work, reporting delays and opportunities for improvement.
Analyse how workforce, roster, attendance, payroll and service delivery information moves across different business functions.
· Identify opportunities to streamline workflows, improve data quality and reduce reliance on manual spreadsheets and repetitive administrative processes.
· Support the design and implementation of improved processes that enhance operational efficiency and information accuracy.
Data and Reporting
· Deliver operational reporting and performance analysis to support management decision making across the business.
· Analyse workforce, rostering, attendance, payroll and service delivery information to identify trends, discrepancies and emerging issues.
Systems Delivery and Quality Assurance
· Support system implementation and enhancement projects from initial requirements gathering through to testing and implementation.
· Work with internal teams and external technology providers to ensure proposed solutions meet agreed business requirements.
· Prepare and coordinate User Acceptance Testing, document issues and support the resolution of identified defects.
· Review implemented solutions, gather feedback from users and recommend further improvements where required.
SKILLS AND EXPERIENCE
Essential Skills
· At least 1 year of relevant post-qualification experience as an ICT Business Analyst or in a closely related role. Experience analysing business processes and identifying opportunities for operational and system improvement.
· Experience supporting system implementations, system enhancements or digital improvement initiatives.
· Strong analytical and problem solving skills with the ability to investigate issues across processes, systems and data.
· Experience preparing process maps, workflows, requirements documentation and User Acceptance Testing materials.
· Strong written and verbal communication skills and the ability to work effectively with operational teams, management and technology providers.
· Experience working in a multi site, workforce intensive or operational environment will be highly regarded.
Technical Skills
· Advanced Microsoft Excel skills, including at least 1 years of hands on experience using Power Query, complex formulas, data reconciliation and large data sets.
· Experience using Microsoft Power BI or similar business intelligence tools to develop dashboards, reports and operational insights.
· Hands on experience with payroll, workforce management or rostering systems such as Employment Hero or similar platforms will be highly regarded.
· Experience with business process mapping tools such as Microsoft Visio or similar.
· Experience using Jira, Confluence or similar platforms to support requirements documentation, system improvements and testing activities.
· Knowledge of Microsoft Power Automate, SharePoint or similar workflow automation and information management tools is desirable.
· Experience working with ERP, CRM, payroll or workforce management systems is highly regarded.
Qualifications
· Bachelor's degree or higher qualification in Information Technology, Information Systems, Business Information Systems, Computer Science, Business Analytics or a related discipline.
Chief Group Services
ML 000103646
ABN 42 613 907 065
Pay: $80,000.00 – $90,000.00 per year
Work Location: In person
