In-Demand Head of customer experience Jobs in Cannon Hill Qld

Head of Customer Experience and Marketing
Story House Early Learning —Cannon Hill QLD
- Full-time
- Remote
- Marketing
Head of Customer Service and Operations
TAL —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick Apply
11d
Head of Customer Care
Mosaic Property Group —Brisbane QLD
- Customer service
- Leadership
Head of Transactional Services
Southern Cross Care QLD —Brisbane QLD
- Full-time
- No degree
- Recruiting
- Employee assistance program
Quick Apply
Head of Commercial
Opella Healthcare Group —Virginia QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Services Team Coordinator
Construction Sciences —Tingalpa QLD
- $65,000 - $80,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
- Parental leave
- Employee assistance program
Quick Apply
9d
Head of Enterprise Success
Askable —Fortitude Valley QLD
- Research
- Leadership
- Communication skills
- Commuter assistance
- Annual leave
9d
Head of Responsible Wagering
Picklebet —Newstead QLD
- Full-time
- Writing skills
Quick Apply
14d
Customer Experience Consultant
Michael Hill —Greater Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee assistance program
20h
Kathmandu Casual Sales Assistant: Carindale
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Camp Hill QLD
- Day shift
- Employee discount
Territory Sales Manager | Joinery & Furniture Components
Easiform Drawer System —Mansfield QLD
- $70,000 - $80,000 a year
- Full-time
- Management
- Sales
- In-person
Quick Apply
HR / Office Coordinator
Universal Store —Eagle Farm QLD
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Parental leave
- Employee discount
14d
Accountant
Heston MRO —Brisbane Airport QLD
- $79,423 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick Apply
Head of Lifestyle Pricing
Auto & General Holdings —Toowong QLD
- Doctoral degree
- SQL
- Leadership
- Work from home
- Parental leave
Quick Apply
3IC
Lorna Jane —Chermside QLD
- Full-time
- Customer service
- Leadership
- Employee assistance program
- Employee discount
Quick Apply
Assistant Restaurant Manager
Guzman y Gomez —Brisbane Airport QLD
- Full-time
- Hospitality
- Customer service
- Leadership
Quick Apply
Account Manager SME
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Sales
- Customer service
- Work from home
14d
Payables Officer
G.James —Brisbane QLD
- Urgently hiring
- Microsoft Excel
- ERP systems
- Microsoft Office
- Health insurance
Rip Curl Casual Sales Assistant: Brisbane DFO
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Brisbane Airport QLD
- Weekend availability
- Sales
- Employee discount
Senior Administrator
Monadelphous —Brisbane QLD
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d

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Head of Customer Experience and Marketing

Story House Early Learning -
Cannon Hill QLD

Apply Now

Job Details

Permanent | Full-time

Qualifications

Marketing

Full Job Description

We’re on the lookout for a Head of Customer Experience & Marketing!

Cannon Hill Support Office | Hybrid – 2 days WFH | Full-time

At Story House Early Learning, every enrolment starts with a family feeling seen, heard and confident in their choice.

As our Head of Customer Experience & Marketing, you’ll lead the customer journey from first enquiry through to enrolment, while helping our services maximise occupancy through strong customer service, effective systems and practical marketing.

This is not a role for someone looking to build a marketing empire. It is a hands-on leadership role for someone who understands that word of mouth, service quality, responsive follow-up and a great tour experience are what ultimately drive enrolments.

You’ll lead our Family Experience and Growth and Brand Team, while working closely with service and operational leaders across QLD, NSW and VIC.

Your days will include:

Leading our centralised enquiry and enrolment function.
Improving the family tour and follow-up experience.
Supporting Service Managers to convert enquiries into enrolments.
Using vacancy, waitlist and conversion data to lift occupancy.
Improving customer systems, workflows and reporting.
Managing a lean marketing function supported by external specialist partners.
Ensuring marketing spend is focused on measurable enrolment outcomes.
Stepping into enquiries, escalations and hands-on delivery when needed.

You’ll thrive in this role if you:

Have led customer experience, contact centre, member services, sales conversion or enrolment teams.
Bring practical marketing experience across brand, digital and campaigns.
Are comfortable balancing strategy with hands-on delivery.
Can manage outsourced agencies and hold them accountable for results.
Are confident using CRM systems and data to improve performance.
Know how to coach leaders to deliver a strong customer experience.

Early learning experience is highly regarded, but not essential.

The role includes responsibility for customer experience, enrolments, marketing, customer-facing systems, reporting and external marketing partners.

Why Story House?

We are a growing organisation with a genuine culture. We show integrity, connect openly, celebrate wins and support each other to realise our potential.

This role has real scope to shape how thousands of families discover, experience and choose Story House. You will inherit an established team, external specialist partners and existing systems, but also plenty of opportunity to simplify, improve and make things work better.

If you are a commercially minded customer experience leader who is prepared to roll up your sleeves and bring people, process and marketing together, we would love to hear from you.

Our Commitment to Safety

Story House Early Learning is committed to child safety. We want children to be safe, happy and empowered and are committed to the safety, participation and empowerment of all children.

As an Early Childhood Educator, you play an important role in creating safe, inclusive and nurturing environments where children feel valued, respected and protected.

We are committed to child safe principles and embedding the Child Safe Standards across our services. We encourage applications from candidates who share our commitment to child safety, inclusion and respectful relationships with children and families.

All applicants will be subject to child safety screening, including Working with Children Checks and reference checks.

Story House Early Learning is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment, providing mutual respect for all employees.

At Story House, we prioritise the safety and wellbeing of our community, which is why we are committed to the Child Safe Standards and have Safety as one of our values.

CCS eligible care

Who We Are

Committed to a culture of respect and inclusivity.
We don’t just welcome you as you are, we celebrate you for your diversity, differences and history.
Services across Queensland, New South Wales and Victoria

Apply Now

Refine Your Search

head of customer experience jobs in cannon hill qld

Head of Customer Experience and Marketing

Head of Customer Service and Operations

Head of Customer Care

Head of Transactional Services

Head of Commercial

Client Services Team Coordinator

Head of Enterprise Success

Head of Responsible Wagering

Customer Experience Consultant

Kathmandu Casual Sales Assistant: Carindale

Territory Sales Manager | Joinery & Furniture Components

HR / Office Coordinator

Accountant

Head of Lifestyle Pricing

3IC

Assistant Restaurant Manager

Account Manager SME

Payables Officer

Rip Curl Casual Sales Assistant: Brisbane DFO

Senior Administrator

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