In-Demand Client success manager Jobs in Canberra, Act

Senior Client Delivery Executive
Unisys —Canberra ACT
- Communication skills
Commercial Manager
Downer Group —Canberra ACT
- Negotiation
Project Coordinator
Unisys —Canberra ACT
- Full-time
- Office experience
12d
Workplace Ambassador – Facilities Coordinator
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Office
- Administrative experience
- AI
- Health insurance
- Parental leave
Quick Apply
Governance and Communications Manager
DAG-Jones Lang LaSalle (ACT) Pty Ltd —Canberra ACT
- Full-time
- Microsoft Office
- No degree
- Business Administration
- Health insurance
- Parental leave
Quick Apply
Governance and Communications Manager
JLL —Canberra ACT
- Microsoft Office
- No degree
- Business Administration
- Health insurance
- Parental leave
Workplace Ambassador – Facilities Coordinator
JLL —Canberra ACT
- Office
- Administrative experience
- Communication skills
- Health insurance
- Parental leave
Project Manager
Unisys —Canberra ACT
- Full-time
- Master's degree
- Education
3d
Assistant Leasing Manager
Evolve FM Pty Ltd —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
13d
Data Governance Manager
Downer Group —Canberra ACT
- Management
- AI
10d
Assistant Project Manager
Turner & Townsend —Canberra ACT
- Full-time
- Management
- Writing skills
- Construction Management
Quick Apply
EY Parthenon - Manager - Defence
EY —Canberra ACT
- Recruiting
- Parental leave
Client Facilities Manager
JLL —Canberra ACT
- Microsoft Office
- Computer skills
- Communication skills
4d
Project Manager - Defence
Beca —Canberra ACT
- Full-time
- Communication skills
- Parental leave
Account Manager
Millennium —Canberra ACT
- Full-time
- Budgeting
10d
Transcriber
Epiq Systems, Inc. —Canberra ACT
- Full-time
- Remote
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
Workday Customer Success Lead
Strada Global —Canberra ACT
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
- Health insurance
- Annual leave
Assurance - Audit - Manager - Canberra
EY —Canberra ACT
- Recruiting
- Parental leave
Program Manager
Unisys —Canberra ACT
- Full-time
- Management
- Master's degree
- Education
AUS Referrals - Microsoft ANZ Practice
Accenture —Canberra ACT
- Full-time
- Salesforce
- Referral program

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Senior Client Delivery Executive

Unisys -
Canberra ACT

Apply Now

Job Details

Qualifications

IT service management
Communication skills

Full Job Description

What success looks like in this role:

Client Delivery Executive – Government

Location: Canberra – Client Site

Role Summary

The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations . Working closely with the Client Executive, delivery teams, and service line leadership, this role ensures services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets.

The role combines operational leadership, account governance, and P&L discipline , with clear accountability for Service Desk performance, margin protection, and continuous improvement.

Key Responsibilities

Service Delivery Ownership
Manage day‑to‑day service delivery across the account, acting as the primary operational contact for the client and internal teams.
Service Desk Leadership & Oversight
Provide direct oversight of Service Desk performance, working closely with the Service Desk Lead to manage SLAs, incident and request trends, backlog health, workforce effectiveness, and customer satisfaction.
Account Governance & Controls
Support account‑level governance forums, ensuring service performance, risks, issues, and actions are tracked, reported, and managed in line with contractual and internal governance requirements.
Delivery & Service Line Coordination
Coordinate with delivery managers and service line leads to ensure services are executed consistently, responsibilities are clear, and delivery activities are not duplicated across teams or business units.
P&L & Cost Control
Support management of account financial performance, including cost control, margin protection, and visibility of key cost drivers—particularly within Service Desk operations. Identify and escalate risks to margin and support corrective actions.
Operational Performance Management
Monitor service metrics, risks, and issues, ensuring corrective actions are identified, tracked, and driven to closure.
Continuous Improvement
Identify and deliver service improvement initiatives, particularly within the Service Desk, to improve stability, efficiency, user experience, and cost effectiveness.
Client Communication & Reporting
Provide clear, regular operational updates to the client, including service performance reporting, issues, risks, and improvement actions.
Ad Hoc Demand & Workflow Management
Manage intake, prioritization, and scheduling of ad hoc requests and changes, ensuring delivery and financial impacts are understood and controlled.

You will be successful in this role if you have:

Security Clearance: NV2
Experience managing Service Desk or IT service delivery in a managed services or government environment
Strong understanding of ITSM processes, Service Desk operations, and service performance reporting
Experience supporting account governance and financial performance (cost, margin, and risk)
Ability to work effectively with service line leads and delivery teams in a matrix environment
Clear communication skills and a practical, outcomes‑focused mindset

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

client success manager jobs in canberra, act

Senior Client Delivery Executive

Commercial Manager

Project Coordinator

Workplace Ambassador – Facilities Coordinator

Governance and Communications Manager

Governance and Communications Manager

Workplace Ambassador – Facilities Coordinator

Project Manager

Assistant Leasing Manager

Data Governance Manager

Assistant Project Manager

EY Parthenon - Manager - Defence

Client Facilities Manager

Project Manager - Defence

Account Manager

Transcriber

Workday Customer Success Lead

Assurance - Audit - Manager - Canberra

Program Manager

AUS Referrals - Microsoft ANZ Practice

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