In-Demand travel tourism Jobs in cairns qld

Reservations and Customer Service Agent
GBR Tours —Cairns QLD
- $33.19 - $46.46 an hour
- Weekend availability
- English
- Computer skills
- In-person
- Employee discount
Quick Apply
3d
In-Store Travel Consultant - Cairns Based
Sailing Whitsundays —Cairns QLD
- Typing
- Communication skills
- Marketing
Nature Guide | Mitchell Plateau | Outback Spirit Tours
Journey Beyond —Cairns QLD
- Contract
- First Aid Certification
- Communication skills
- Resort
- Employee assistance program
- Referral program
Quick Apply
Branch Supervisor - Cairns
Indie Campers —Cairns QLD
- Weekend availability
- Hospitality
- Communication skills
- Referral program
Quick Apply
1d
Lodge Manager | Outback Spirit Tours
Journey Beyond —Cairns QLD
- Seasonal
- Hospitality
- Management
- First Aid Certification
Quick Apply
Two-Up Drivers & Guides | Outback Spirit Tours
Journey Beyond —Cairns QLD
- CPR Certification
- First Aid Certification
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Hospitality All-Rounders | Outback Spirit Tours
Journey Beyond —Cairns QLD
- Full-time
- Hospitality
- Forklift
- Resort
- Employee assistance program
- Employee discount
Quick Apply
Department Manager - Based in Cairns
Sailing Whitsundays —Cairns QLD
- Full-time
- Leadership
- Communication skills
Handyperson | Outback Spirit Tours
Journey Beyond —Cairns QLD
- Maintenance
- Plumbing
- HVAC
- Health insurance
- Employee assistance program
Quick Apply
Kakadu Driver Guide | Darwin Based | Outback Spirit Tours
Journey Beyond —Cairns QLD
- CPR Certification
- First Aid Certification
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Chef & All-Rounder COUPLE | Outback Spirit Tours
Journey Beyond —Cairns QLD
- Contract
- In-person
- Resort
- Health insurance
- Employee assistance program
Quick Apply
Head Chefs, Cooks & Kitchen Staff | Outback Spirit Tours
Journey Beyond —Cairns QLD
- Full-time
- Hospitality
- First Aid Certification
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Marine Engine Driver (MED 2) | Horizontal Falls
Journey Beyond —Cairns QLD
- $50,000 - $80,000 a year
- Rotating roster
- CPR Certification
- First Aid Certification
- Resort
- Employee assistance program
- Employee discount
Quick Apply

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In-Store Travel Consultant - Cairns Based
Sailing Whitsundays —Cairns QLD
You’ll be based solely in our Cairns store, assisting customers in person while also handling online sales and inquiries. Handling admin and data entry.

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travel tourism jobs near cairns qld

Reservations and Customer Service Agent

GBR Tours
Cairns QLD

Quick Apply

Job Details

Casual
$33.19 - $46.46 an hour
3 days ago

Benefits

Employee discount

Qualifications

WordPress
Certificate III
English
Computer skills
Communication skills
Time management

Full Job Description

About Us:

GBR Tours is an Australian family-owned and operated company and a leading Great Barrier Reef Tour Company in Cairns, Far North Queensland. We are renowned for providing exceptional scuba diving and snorkelling experiences on the Great Barrier Reef tours with our vessel Reef Experience. We also own and operate an Online Travel Agency through Hot Getaways. Hot Getaways Pty Ltd proudly develops high-quality, user-friendly websites that deliver your perfect holiday experience every time.

Position Purpose:

Join our team as a Reservations and Customer Service Agent and play a vital role in ensuring the smooth and efficient booking of all reservations. As a Reservations and Customer Service Agent, you will provide exceptional customer service, promote additional services, and seize upselling opportunities. Your goal will be to deliver an outstanding level of service to customers, ensuring they are booked on the right services/products for their needs. Additionally, you will collaborate with the operations team to ensure the seamless operation of all bookings.

Duties:

Reservations and Sales:

Efficiently manage passenger bookings and services, ensuring the smooth running of all tours.
Handle all aspects of reservations, including responding to emails, inquiries, bookings, quotes, and famil requests.
Promptly and courteously answer all calls, taking messages and passing them on accordingly.
Complete filing, typing, and cleaning tasks accurately and in a timely manner.
Professionally and courteously promote and upsell to customers.

Customer Service:

Provide customers with an exceptional standard of customer service, addressing inquiries and resolving complaints.
Assist customers with their travel requirements, creating itineraries and recommending suitable tours.
Recommend tours that align with our company ethos of being locally owned and consistently exceptional.

Qualifications and Skills:

Previous experience within the tourism industry and/or Cert III in Tourism
Good organisation and time management skills - a good multi-tasker
Attention to detail and accuracy
Excellent computer skills and tech-savvy (WordPress a Bonus!)
Excellent communication skills with the ability to communicate confidently with a diverse range of people
Well-presented, enthusiastic, positive attitude, strong work ethic, and willingness to learn
Ability to work independently and as part of a team

This is a casual position (24-40 hours per week; must be available to work on weekends). We plan to start training the successful candidate immediately. We are looking for a long-term staff member in this position, so please, no working holiday visa holders/ looking to complete 88 days.

If you are passionate about delivering exceptional customer service and thrive in a dynamic and fast-paced environment, we would love to hear from you.

Pay: $33.19 – $46.46 per hour

Benefits:

Employee discount

Language:

Fluent English (Required)

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

travel tourism jobs in cairns qld

Reservations and Customer Service Agent

In-Store Travel Consultant - Cairns Based

Nature Guide | Mitchell Plateau | Outback Spirit Tours

Branch Supervisor - Cairns

Lodge Manager | Outback Spirit Tours

Two-Up Drivers & Guides | Outback Spirit Tours

Hospitality All-Rounders | Outback Spirit Tours

Department Manager - Based in Cairns

Handyperson | Outback Spirit Tours

Kakadu Driver Guide | Darwin Based | Outback Spirit Tours

Chef & All-Rounder COUPLE | Outback Spirit Tours

Head Chefs, Cooks & Kitchen Staff | Outback Spirit Tours

Marine Engine Driver (MED 2) | Horizontal Falls

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