In-Demand Customer experience specialist Jobs in Burleigh Town, Qld

Online Styling & Customer Experience Specialist - HQ
Grace Loves Lace —Burleigh Heads QLD
- Part-time
- CRM software
- Microsoft Outlook
- Sales
- Employee discount
11h
STORE MANAGER - ROBINA
Shaver Shop —Robina QLD
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
7d
Production Operator
Metal Sign & Label Pty Ltd —Burleigh Heads QLD
- From $70,000 a year
- Part-time
- In-person
- Manufacturing
Quick Apply
1d
Client Care and Sales Consultant
Sparrow Insurance —West Burleigh QLD
- From $70,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick Apply
Client Services Officer
United Disability Care —Robina QLD
- From $80,006.68 a year
- Full-time
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
11d
Store Manager - Burleigh
Pillow Talk Australia —Burleigh Heads QLD
- $72,500 a year
- Full-time
Quick Apply
13d
ICT Business Development Manager
RR Business Solutions Pty Ltd T/a Skyline Infotech Services —Surfers Paradise QLD
- $80,000 - $95,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
11d
Multiple Administration Roles Available - Join Our Growing Team!
The Neurodiverse Network by Amelia Read —Burleigh Heads QLD
- $29 - $35 an hour
- Part-time
- Administrative experience
- Clinic
- In-person
Quick Apply
9d
Patient Experience Specialist
Clear Smiles Orthodontics —Robina QLD
- Part-time
- Communication skills
Marketing Specialist
Service.com.au —Surfers Paradise QLD
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
Quick Apply
2d
Case Manager
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- In-person
- Work from home
- Parental leave
Patient Retention Specialist – Call Centre
Green Life Clinics —Burleigh Heads QLD
- Full-time
- CRM software
- Sales
- Customer service
Quick Apply
Plant or Production Engineer
HB PLASTICS GROUP PTY LTD —Burleigh Heads QLD
- $80,000 - $110,000 a year
- Full-time
- AutoCAD
- Management
- CAD
Quick Apply
Customer Service Team Member
MX Store —Burleigh Heads QLD
- $33.19 an hour
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
Digital Marketing Specialist
The Core Collab —Biggera Waters QLD
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Business
Quick Apply
14d
Business Development Manager - Energy Commercial & Industrial (C&I)
People Group —Gold Coast QLD
- $85,000 a year
- Full-time
- Recruiting
Quick Apply
10d
Payments Migration Specialist
Storable Australia - Newbook (LinkedIn) —Gold Coast QLD
- 8 hour shift
- Remote
- CRM software
- Sales
- Bachelor's degree
- Parental leave
Customer Service Specialist - Call Centre
Concentrix —Robina QLD
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
Head Chef – Catering Kitchen @ Miami Fish Market
Miami Fish Market (Miami Fish Pty Ltd) —Miami QLD
- $79,499 a year
- Weekend availability
- In-person
- Restaurant
- Restaurant experience
- Employee discount
Quick Apply
2d
Talent Aquisition Specialist
Kinetic —Molendinar QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
11d

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customer experience specialist jobs near burleigh town, qld

Online Styling & Customer Experience Specialist - HQ

Grace Loves Lace -
Burleigh Heads QLD

Apply Now

Job Details

Part-time
11 hours ago

Benefits

Employee discount

Qualifications

CRM software
Microsoft Outlook
Sales
Barista experience
NetSuite
Microsoft Office
Fashion styling
Data entry
Communication skills

Full Job Description

Grace Loves Lace is the world leader in innovative, modern bridal with an e-commerce store and boutiques around the globe!

We are continuing to grow, and to ensure that our brides continue to receive our award-winning customer service, we are looking for an amazing, service-driven individual to join our Customer Experience team, working from our global head office in Burleigh Heads.

This is a Part-Time role working 4 days per week (weekdays) – start & finish rostered hours are between 6am - 5pm due to operational need. Flexibility may be required to support global time zones.

✨ What You’ll Be Doing

This pivotal role will see you providing exceptional online styling and customer care to our brides post-purchase via email, phone, live chat, and social media. This is a customer-focused position, where your most important KPI will be the satisfaction of our brides, alongside team sales performance.

Conduct virtual styling consultations and guide brides through gown selection and purchasing
Respond to customer service and production inquiries via email, phone, and online channels within 24 hours
Assist brides with post-sale add-ons such as veils and accessories, ensuring timely processing and updates
Support cross-functional campaigns, product launches, and seasonal initiatives
Escalate issues appropriately to the Global Customer Experience & Online Sales Manager
Provide insights on trends, customer feedback, and product opportunities to improve experience and conversion
Maintain accurate data entry for all customer interactions using NetSuite and CX trackers
Assist with order updates, exchanges, alterations, and troubleshooting as needed
Collaborate with internal teams including Boutique Stylists, Inventory & Production, Marketing, Finance, and Development & Operations to ensure a seamless bridal journey

What We’re Looking For

Minimum 1 year experience in high-end retail, online styling, or customer experience
Proven success in delivering luxury-level customer service and support
Exceptional written and verbal communication skills
Demonstrated ability to drive sales and achieve strong results, including meeting KPI targets
High attention to detail, organisational strength, and professionalism
Confidence with digital platforms (MS Office, NetSuite, Outlook) and online chat/booking tools
Ability to work individually and in a team to achieve targeted results
Ability to adapt in a fast-paced, evolving environment while maintaining empathy and composure
Alignment with Grace Loves Lace Mission and G.R.A.C.E. values (Graceful, Respectful, Authentic, Caring, Exceptional)
Flexibility to work rostered hours Monday–Thursday, with additional coverage as required

Desirable

Experience in online luxury retail or bridal fashion
Knowledge of social media customer engagement
Styling or fashion background
Experience using NetSuite or similar CRM systems

Why Join Us

Be part of a globally recognised and loved bridal brand, designed and led from the Gold Coast
Work alongside a passionate, talented HQ team
A rare opportunity to step into a pivotal role shaping the modern bridal experience
Generous staff discounts, barista coffee on site, access to employee wellbeing perks, and much more

All candidates must have Australian work rights and will be required to provide two recent and relevant referees. We thank you in advance for your interest in working with us, but only those candidates selected for interview will be contacted.

Grace Loves Lace has always been, and always will be, committed to provide an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers. We are committed to equal opportunity and recruitment decisions are based on merit and business needs. We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals.

Apply Now

Refine Your Search

customer experience specialist jobs in burleigh town, qld

Online Styling & Customer Experience Specialist - HQ

STORE MANAGER - ROBINA

Production Operator

Client Care and Sales Consultant

Client Services Officer

Store Manager - Burleigh

ICT Business Development Manager

Multiple Administration Roles Available - Join Our Growing Team!

Patient Experience Specialist

Marketing Specialist

Case Manager

Patient Retention Specialist – Call Centre

Plant or Production Engineer

Customer Service Team Member

Digital Marketing Specialist

Business Development Manager - Energy Commercial & Industrial (C&I)

Payments Migration Specialist

Customer Service Specialist - Call Centre

Head Chef – Catering Kitchen @ Miami Fish Market

Talent Aquisition Specialist

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