Client Care & Sales Consultant
Full-Time | Monday to Friday | No Weekends | Full Training Provided
Looking for a career opportunity where you can learn, grow and be part of a supportive team?
At Sparrow Insurance, we're a specialist insurance brokerage with a strong reputation across Australia for exceptional customer service and industry expertise. As our business continues to grow, we're looking for a motivated and personable individual to join our Client Care Team.
You don't need insurance experience to succeed in this role. We provide full training and support. What matters most is your attitude, communication skills, attention to detail, and willingness to learn.
About the Role
You'll be the first point of contact for new and existing clients, helping them understand their insurance options and providing outstanding customer service. Every day is different, combining customer service, relationship building, problem solving, and sales.
This is a great opportunity for someone who enjoys talking to people, thrives in a busy environment, and takes pride in delivering a high-quality customer experience.
What You'll Be Doing
- Speaking with customers over the phone and via email
- Assisting new clients with insurance enquiries
- Following up leads and converting enquiries into new business
- Building strong relationships with customers and understanding their needs
- Preparing quotes and helping clients choose suitable cover
- Supporting existing customers with policy renewals and changes
- Managing client information accurately and maintaining detailed records
- Working towards individual and team goals in a supportive environment
What We're Looking For
We're looking for someone who:
- Is confident and professional when speaking with customers
- Has excellent communication and people skills
- Is organised and highly attentive to detail
- Learns quickly and can retain important information
- Enjoys working in a fast-paced environment
- Can manage multiple tasks and priorities
- Has strong computer skills and can navigate different systems
- Takes ownership of their work and follows things through
- Brings a positive attitude and enjoys being part of a team
Previous experience in customer service, retail, hospitality, administration, reception, call centres, sales or insurance will be highly regarded, but is not essential.
Why Join Sparrow Insurance?
- Full training provided
- Monday to Friday role – no weekends
- Supportive and friendly team environment
- Opportunities for career development and progression
- Be part of a growing Australian business
- Recognition and rewards for great performance
- Stable, long-term career opportunity
If you're looking for more than "just a job" and want to build a career with a growing company that values its people, we'd love to hear from you.
Apply now with your resume and a short cover letter telling us why you'd be a great fit for the role.
Shortlisted applicants will be contacted for an interview.
Pay: From $70,000.00 per year
Work Location: In person
