In-Demand Customer support coordinator Jobs in Burleigh Heads, Qld

Customer Success Coordinator
Spic N Span —Burleigh Heads QLD
- $30 - $34 an hour
- Temporary
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Employee assistance program
Quick Apply
Resort Coordinator
GemLife Administration Pty Ltd —Tweed Heads NSW
- $75,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Procurement Coordinator
Princess Polly —Burleigh Heads QLD
- Full-time
- Hybrid work
- Merchandising
- Negotiation
- Parental leave
- Employee discount
Quick Apply
Client Services Officer
United Disability Care —Robina QLD
- From $80,006.68 a year
- Full-time
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
1d
Expression of Interest - Casual Register for Information Technology Services
Bond University —Robina QLD
- From $47.05 an hour
- Monday to Friday
- Casual pool
- Customer service
- Microsoft Office
- Free parking
- Employee assistance program
11d
Customer Support Coordinator
FleetGuru —Broadbeach QLD
- Full-time
- Hybrid work
- Google Suite
- Sales
- Customer service
- Free parking
Schedule Co-ordinator
Bolton Clarke —Gold Coast QLD
- Full-time
- Management
- Data analysis skills
- Microsoft Office
- Health insurance
- Employee assistance program
Ministry Coordinator
Churches of Christ —Burleigh Heads QLD
- Monday to Friday
- Microsoft Office
- Administrative experience
- Communication skills
7d
HR Coordinator
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick Apply
Development Officer
The Southport School —Southport QLD
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick Apply
11d
Team Leader
Care Connect —Tweed Heads NSW
- Full-time
- Customer service
- Organisational skills
- Leadership
- Employee assistance program
12d
NDIS Support Coordinator
Your Hart2Hart —Southport QLD
Driver Supervisor
Kinetic —Tweed Heads NSW
- Weekend availability
- First Aid Certification
- Data entry
6d
Booking Coordinator | Gold Coast
Acumentis —Gold Coast QLD
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
12d
Team Experience Manager (12-month fixed contract)
Princess Polly —Burleigh Heads QLD
- Contract
- Hybrid work
- Management
- Leadership
- Parental leave
- Employee discount
Quick Apply
13d

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Customer Success Coordinator

Spic N Span -
Burleigh Heads QLD

Quick Apply

Job Details

Temporary | Casual
$30 - $34 an hour

Benefits

Employee assistance program
Salary packaging

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full Job Description

Customer Success Coordinator | Spic N Span

At Spic N Span, we’re redefining what it means to work in human services. We’re smart but never corporate, friendly but never flippant, professional but never dry.

We’re seeking a Customer Success Coordinator to become the welcoming voice of Spic N Span — answering incoming calls, assisting with service enquiries, managing day-to-day queries, resolve issues with service, onboard new clients, build and maintain strong relationships with customers across our Spic N Span network. The Customer Success Coordinator serves as a vital link between the company and its clients, ensuring a positive experience for all parties involved.

If you’re someone who thrives on helping others, communicates with warmth and clarity, and enjoys a fast-paced, people-centered role, we’d love to hear from you.

Salary: $30-$34 per hour depending on experience

Location: Burleigh Heads

Work Type: Casual, approx. 20-25 hours per week

Shift: Monday, Tuesday, Thursday & Friday | 11am - 4pm

Position Purpose

The Client Experience Officer is responsible for delivering outstanding service to clients, participants, and stakeholders by acting as the first point of contact for all incoming calls and general enquiries.

This role supports the coordination of services by managing simple rostering adjustments across multiple Spic N Span entities, ensuring smooth communication, accurate record-keeping, and a seamless client experience — all while upholding Spic N Span's commitment to quality, inclusion, and care.

Key Responsibilities

Client Experience & Communication

Answer all incoming calls and emails in a professional and timely manner.
Provide accurate information regarding services, scheduling, and support processes.
Escalate complex or urgent matters to the appropriate teams as required.
Build rapport with clients, participants, and their support networks while maintaining confidentiality and professionalism.
Build and maintain strong relationships with customers, regularly checking in to assess satisfaction and address any issues.
Excellent communication and problem-solving skills, patience, organization, and attention to detail.
Identifies opportunities for upselling and cross-selling to increase revenue and customer value.
Maintain accurate client and scheduling records across Spic N Span systems.
Assist with preparation of documentation, data entry, and reporting.
Support communication between departments to ensure service efficiency.
Identify and suggest process improvements to enhance customer and staff experience.
Work collaboratively with other departments.
Contribute to a positive and supportive team culture, even when working remotely.
Attend virtual meetings, training sessions, and participate in continuous improvement initiatives.

Selection Criteria

Essential

Previous experience in a customer service, administration, sales or scheduling role.
Exceptional communication and interpersonal skills, particularly over the phone.
Ability to manage multiple tasks and competing priorities.
Strong attention to detail and organisational skills.
Proficiency in Microsoft Office and rostering or CRM systems.
Ability to maintain discretion, confidentiality, and professionalism.
Understanding of, or willingness to learn about, the NDIS and disability sector.
Willingness and flexibility to help as required.

Desirable

Experience in NDIS, healthcare, or community services settings.
Knowledge of rostering or client management platforms (e.g., ShiftCare, Lumary, or similar).
Experience working in a multi-entity environment.

Why Join Spic N Span?

Hybrid working arrangements and flexible hours that support work–life balance following initial training.
Purpose-driven organization making a genuine impact.
Supportive and inclusive team culture.
Ongoing development opportunities, benefit programs and access to Employee Assistance Program (EAP).
Novated leasing salary packaging.

Ready to be the voice and heart of Spic N Span?

Apply now with your resume and a short cover letter outlining why you’re the perfect fit.

Company Overview

Please visit our company website for more information

Quick Apply

Refine Your Search

customer support coordinator jobs in burleigh heads, qld

Customer Success Coordinator

Resort Coordinator

Procurement Coordinator

Client Services Officer

Expression of Interest - Casual Register for Information Technology Services

Customer Support Coordinator

Schedule Co-ordinator

Ministry Coordinator

HR Coordinator

Development Officer

Team Leader

NDIS Support Coordinator

Driver Supervisor

Booking Coordinator | Gold Coast

Team Experience Manager (12-month fixed contract)

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