In-Demand Client services manager Jobs in Brookvale, Nsw

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
14d
Client Relationship Manager
Kelly+Partners —Brookvale NSW
- Full-time
- Communication skills
Quick Apply
Referral & Community Partnerships Coordinator (NDIS).
Mycarehub —Kingsgrove NSW
- $40 - $50 an hour
- Part-time
- Hybrid work
- Salesforce
- Communication skills
- Hospital experience
- Work from home
Quick Apply
Client Relationship Manager
Kelly+Partners Accountants —Brookvale NSW
- Full-time
- Communication skills
Key Accounts Manager
Premier Fire —Chatswood NSW
- From $100,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Home Care Area Manager
RSL LifeCare —Narrabeen NSW
- Budgeting
- Employee discount
Recruitment Consultant
Allan Hall Human Resources —Brookvale NSW
- Full-time
- Management
- Recruiting
- Agile
- Profit sharing
Quick Apply
Senior Relationship Manager / Vice President
Square Capital Operation Pty Ltd —Barangaroo NSW
- $100,000 - $150,000 a year
- Full-time
- Management
- English
- Business development
Quick Apply
Corporate Receptionist
Genesis Offices —Sydney NSW
- $60,000 - $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
14d
Contract Manager (Contract Administrator)
BIC Consolidated —Rhodes NSW
- $80,000 - $100,000 a year
- Full-time
- Management
- Administrative experience
- Cleaning
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Customer Service Manager
Fast Facilities Services —Manly Vale NSW
- $70,000 - $90,000 a year
- Urgently hiring
- CRM software
- Management
- Customer service
Quick Apply
9d
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
9d
Business Operations Manager
inSynergy Financial Solutions Pty Limited —Manly NSW
- $80,000 - $90,000 a year
- Full-time
- Office
- Microsoft Office
- Administrative experience
Quick Apply
6d
Manager
CIBT —Sydney NSW
- Hybrid work
- Management
- Writing skills
- Organisational skills
- Annual leave
2h
Customer Care Officer
ALFRESCO EMPORIUM —Brookvale NSW
- $75,000 - $85,000 a year
- Urgently hiring
- Communication skills
- Employee discount
Quick Apply
1d
Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
7d
Project Manager – Creative Production & Client Delivery
Exposure Creative —Brookvale NSW
- $60,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick Apply
Sales/Accounts Manager
CareWell Health —Botany NSW
- $52,880.00 - $129,752.77 a year
- Part-time
- Sales
- Office
- Business development
Quick Apply
Talent Acquisition Manager
Achieve Australia —Blenheim Road NSW
- Full-time
- Hybrid work
- Management
- Customer service
- Team management
- Annual leave
National Account Manager - Independent Grocery
Creative Activation —Sydney NSW
- Full-time
- Hybrid work
- Management
- Sales
- Negotiation
- Free food
Quick Apply

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client services manager jobs near brookvale, nsw

Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year
14 days ago

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

client services manager jobs in brookvale, nsw

Operations Manager - NDIS Service Provider

Client Relationship Manager

Referral & Community Partnerships Coordinator (NDIS).

Client Relationship Manager

Key Accounts Manager

Home Care Area Manager

Recruitment Consultant

Senior Relationship Manager / Vice President

Corporate Receptionist

Contract Manager (Contract Administrator)

Customer Service Manager

Mortgage Broker

Business Operations Manager

Manager

Customer Care Officer

Senior Client Service & Escalations Manager

Project Manager – Creative Production & Client Delivery

Sales/Accounts Manager

Talent Acquisition Manager

National Account Manager - Independent Grocery

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