Australian-owned, award-winning, and ASX-listed, Viva Leisure is Australia's second-largest and fastest-growing health and fitness operator. With a diverse portfolio spanning big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women's-only facilities, personal training and more, we're on a mission to connect health and wellness to as many people as possible through affordable, accessible, and exceptional fitness experiences.
We're looking for an experienced National Operations Manager to join our team on a permanent full-time basis, based at our Gold Coast Head Office. In this senior leadership role, you'll lead Viva Leisure's corporate World Gym network, currently comprising Underwood, Coomera and Stafford, with an exciting new flagship facility opening in Canberra. This is a unique opportunity to help shape the future of a growing premium brand, driving operational excellence, commercial performance, and sustainable growth across the network.
This is a highly visible, hands-on leadership role that requires regular travel across the network. Approximately four days per week will be spent supporting and leading operations across the three Queensland clubs, with travel to Canberra approximately once per month to provide on-site leadership and support to the flagship facility.
Working closely with senior leaders and stakeholders, you'll lead strategic initiatives that strengthen business performance, optimise operations, and deliver exceptional member experiences. You'll inspire high-performing teams, champion a culture of collaboration and continuous improvement, and ensure every facility consistently operates to the highest standards of service, quality, and compliance.
- Lead the day-to-day operations of the World Gym network, driving operational excellence, continuous improvement, and an exceptional member experience.
- Develop and implement operational strategies, policies, and processes to ensure consistency, compliance, and efficient club operations.
- Collaborate with internal teams and external partners to support club openings, enhance the fitness offering, and oversee national retail operations.
- Drive financial performance through effective budgeting, cost management, revenue growth, and strategic planning.
- Partner with the Marketing team to strengthen brand presence and support business growth initiatives.
- Lead, develop, and support high-performing teams through recruitment, onboarding, coaching, performance management, workforce planning, and succession planning.
- Promote a culture of safety, accountability, and compliance with Workplace Health & Safety standards, company policies, and procedures.
We are looking for someone with:
- Proven experience in a senior leadership role within a complex and growing business environment, with a strong track record of delivering measurable results.
- Demonstrated success in developing and executing business strategies that drive performance and growth.
- Strong project management capabilities, with end-to-end experience in initiating, executing, and delivering projects that achieve defined outcomes.
- Effective people leadership skills, including the ability to coach, mentor, and develop individuals and teams to reach their full potential.
- Excellent communication and stakeholder engagement skills, with the ability to clearly convey information and collaborate across all levels of the organisation.
- Strategic thinking and execution capabilities, with experience supporting senior leadership in driving change and delivering key business initiatives.
- A hands-on leadership style with the ability to inspire, consult, and partner with others to achieve shared goals.
- Ability to translate business and end-user needs into actionable plans, particularly when working with technical or cross-functional teams.
- Previous experience in retail and/or retail sales is desirable.
- A current driver’s licence and access to a reliable vehicle, with the flexibility to travel as required.
As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work-life balance for personal rejuvenation and well-being, Free Fitness Membership, Central locations with brand new facilities and office kitchens fully stocked with Complimentary Meals, drinks and snacks, Paid Parental Leave, ongoing Learning and Development opportunities and access to a Virtual Medical Practice offering GP consultations, dietitian support, psychology services and health coaching. With countless career paths under one roof, the possibilities are endless.
Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.
We make every opportunity last at Viva and are looking to find members of the team to upskill and develop all with the aim to make Viva the best place to work.
At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry - benefitting our members, shareholders, franchisees, communities, and employees alike.
Established in 2004, Viva Leisure is an Australian-owned, ASX-listed company offering a diverse range of health and fitness solutions, including big-box health clubs, express gyms, high-intensity group training, Pilates, yoga, aquatics, women’s-only facilities, personal training, wellness, and sports nutrition. Our portfolio includes Club Lime, hiit republic, Plus Fitness, GROUNDUP, Zoo Fit, and Supp Society, with more than 300 corporate-owned and franchised locations across Australia and internationally.
In 2020, Viva Leisure acquired Chain Collective Group, which now operates as the franchising arm of the business, with Plus Fitness as its flagship brand.
In 2024, Viva Leisure acquired a 34% equity stake in Boutique Fitness Studios (BFS), the master franchisee for Club Pilates, Rumble Boxing, StretchLab, and CycleBar. As part of this partnership, Viva's Rebalance studios successfully transitioned to Club Pilates. Viva also acquired a 25% equity stake in World Gym Australia, together with three corporate-owned World Gym clubs in Queensland - Stafford, Coomera and Underwood.
In 2026, Viva expanded its corporate World Gym portfolio with the upcoming opening of its flagship Canberra location and launched its newest fitness brand, Zoo Fit.
ACKNOWLEDGEMENT
Viva Leisure acknowledges and pays respects to the Traditional Owners of Country throughout Australia, including Elders past and present. We are committed to protecting children, young, and vulnerable people from harm, and the successful candidate/s will be required to hold and maintain an appropriate clearance to work with Children. Please note that Viva reserves the right to pull the advert before the end date if a suitable applicant is found before the close date. Additionally, Viva is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We believe in empowering everyone to be themselves, as we know that it's when we embrace our differences that we perform at our best, enabling our future success.
Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.
