National Account Manager
Brisbane based | National travel | Strategic Tier 1 mining account
Coxons Group Australia is seeking an accomplished National Account Manager to lead and grow our most strategically important national mining customer relationships.
As the commercial lead for the accounts, you will develop and execute a long-term account strategy, build trusted relationships with stakeholders from operational teams through to executive leadership, and identify technical and commercial solutions that create measurable customer value.
Based in Brisbane, this highly autonomous role works closely with our branch network and specialist teams to deliver a consistent customer experience across multiple sites, commodities and regions. Occasional travel to customer offices, mine sites and Coxons locations throughout Australia will be required.
Coxons Group Australia is an established mining services business specialising in the repair, rebuild and remanufacture of radiators, heat exchangers and cooling components for heavy mobile mining equipment.
For 40 years, we have built our reputation by combining technical expertise, quality workmanship and responsive service to help our customers improve equipment availability and performance.
Our brand promise is Performance Under Pressure, and our culture is underpinned by the values of Integrity, Innovation, Care and Leadership.
Reporting to the Group Sales Manager, you will:
- Develop and execute a national strategic account plans aligned with customer and business objectives
- Build trusted relationships with operational, technical, procurement and executive stakeholders
- Develop a detailed understanding of the customer’s operations, equipment, maintenance strategies and priorities
- Identify opportunities to expand Coxons’ services and solutions across Australia
- Develop opportunity pipelines, growth strategies and customer business reviews
- Monitor account revenue, margin, pipeline performance and commercial risk
- Support pricing reviews, contract negotiations, forecasting and commercial reporting
- Present tailored technical and commercial solutions that deliver long-term lifecycle value
- Coordinate customer activity and communication across Coxons’ national branch network
- Bring together operations, engineering, finance, supply chain and sales teams to deliver customer outcomes
- Act as the primary escalation point for strategic account matters
- Capture customer feedback and lead initiatives that improve service, efficiency and the overall customer experience
- Support the introduction of new products, services, innovation initiatives and digital integration opportunities.
You are a commercially astute strategic account leader who understands the complexity of supporting a major mining customers across multiple locations.
You will bring:
- Demonstrated success managing major national mining accounts
- Experience working with Tier 1 mining companies across multiple commodities and regions
- A strong understanding of mining operations and heavy mobile equipment maintenance
- Experience selling technical solutions within mining services, industrial equipment or heavy industry
- Proven capability in commercial negotiation, contract management and risk management
- Strong financial acumen and the ability to interpret account performance
- Exceptional relationship-building, presentation, negotiation and influencing skills
- The confidence to engage effectively with workshop and site personnel through to executive leaders
- The ability to influence outcomes across geographically dispersed teams without direct authority
- A highly autonomous, organised and collaborative approach
- A current C Class Driver Licence.
A tertiary qualification in business, commerce, engineering or a related discipline, or a relevant technical trade qualification, will be highly regarded.
This is an opportunity to take genuine ownership of a significant national customer partnership and influence how Coxons delivers value across Australia.
You will work alongside experienced technical and operational teams, shape long-term account strategy and help develop solutions that support customer performance and sustainable business growth.
At Coxons, Your Success is Our Success. We provide a workplace that honours shared values, fosters quality work, celebrates mateship and recognises success.
If you are ready to lead a strategic national mining partnership and make a meaningful commercial impact, we would like to hear from you.
