In-Demand Food safety officer Jobs in Brisbane Qld

Food Safety & Critical Complaints Officer
Guzman y Gomez —Fortitude Valley QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Parental leave
Quick Apply
Food Services Officer
Queensland Government —Brisbane QLD
- Customer service
- Food service
- Communication skills
5d
Curriculum Leader - Arabic Language
Islamic College of Brisbane —Karawatha QLD
- $88,186 - $129,649 a year
- Full-time
- Childcare
- Organisational skills
- In-person
- Free parking
- Parental leave
Quick Apply
5d
Food Services Officer - Redland Residential Care
Queensland Government —Brisbane QLD
- Customer service
- Food service
- Organisational skills
4d
Quality Assurance Officer
Thermo Fisher Scientific —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
Food Service Officer Casual
Queensland Government —Brisbane QLD
Operational Services Officer
Queensland Government —Brisbane QLD
- Cleaning
- Communication skills
- Employee assistance program
Schools Officer, Grounds and Facilities - Mackenzie State Special School
Queensland Government —Brisbane QLD
- Temporary
- Hand tools
11d
Sample Preparation Officer
Eurofins —Murarrie QLD
- $30.26 an hour
- Urgently hiring
- Laboratory experience
- Organisational skills
- Communication skills
Quick Apply
Food Services Officer - Coffee Cart
Queensland Government —Brisbane QLD
- Food service
- Organisational skills
- Time management
4d
Maintenance Officer
The Calile Hotel —Bowen Hills QLD
- Weekend availability
- Maintenance
- Plumbing
- Communication skills
College Security Guard
Islamic College of Brisbane —Karawatha QLD
- $31.00 - $32.35 an hour
- Full-time
- University
- In-person
- Communication skills
- Free parking
- Parental leave
Quick Apply
5d
Remuneration and Benefits Lead
Mater Group —Newstead QLD
- Working with children
- Leadership
- Health insurance
- Employee assistance program
6h
General Manager - Primary Processing
Australian Country Choice —Cannon Hill QLD
- Full-time
- Master's degree
- Business Administration
- Communication skills
6d
Senior Administration Officer
Mater Group —South Brisbane QLD
- $39.79 - $44.25 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Health insurance
- Employee assistance program
1d
Hospitality Services Officer - Carseldine Greens Care Community
Opal HealthCare —Carseldine QLD
- Weekend availability
- Hospitality
- Customer service
- Cleaning
- Parental leave
- Referral program
Hospitality Services Officer - Newstead Grand Care Community
Opal HealthCare —Newstead QLD
- Weekend availability
- Hospitality
- Customer service
- Cleaning
- Parental leave
- Referral program
Hospitality Services Officer - Forest Lake Care Community
Opal HealthCare —Forest Lake QLD
- Weekend availability
- Hospitality
- Customer service
- Cleaning
- Parental leave
- Referral program
Principal House Officer
Mater Group —South Brisbane QLD
- $65.53 - $71.98 an hour
- Part-time
- Management
- Hospital experience
- Employee assistance program
1d
Enrolled Nurse
Mater Group —Springfield QLD
- $37.00 - $39.36 an hour
- Clinic
- Working with children
- Patient care
- Health insurance
- Employee assistance program
4d

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Food Safety & Critical Complaints Officer

Guzman y Gomez -
Fortitude Valley QLD

Quick Apply

Job Details

Full-time

Benefits

Parental leave

Qualifications

Microsoft Powerpoint
Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Microsoft Office
Zendesk
Diploma
Communication skills

Full Job Description

Company Description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

We’re looking for a passionate Food Safety & Critical Complaints Officer to help us protect our brand, support our restaurants, and ensure every guest experience is exceptional.

If you’re energised by problem‑solving, coaching, and driving high standards across a fast‑paced restaurant network, this role is for you.

What You’ll Do

Critical Complaint Management

Lead the timely management of critical guest complaints, protecting the GYG brand at every step.
Work closely with Operations, Supply Chain, Food Safety, QA, Legal, Marketing, Councils and EHOs to investigate and resolve food‑related issues.
Coordinate sample retrieval, lab analysis, guest communication and complaint closure.
Identify root causes and collaborate with Restaurant Managers and Franchisees to implement corrective actions.
Escalate food safety breaches where required.

Restaurant Visits & Coaching

Support restaurants through the execution of the Restaurant Standards System.
Coach teams on hygiene, sanitation, GMPs, equipment use and best‑practice procedures.
Provide ongoing training and support to ensure consistency and compliance across the network.

Analysis & Reporting

Analyse trends in critical complaints (e.g., allergens, foreign objects, undercooked product, food poisoning allegations).
Review Restaurant Standards System compliance and RSR results, developing action plans for underperforming restaurants.
Provide insights for Franchisee reporting and broader Operations initiatives.

Continuous Improvement

Identify opportunities to simplify processes without compromising safety or execution.
Recommend improvements based on complaint trends and audit results.
Work with Restaurant Solutions and Hola Central teams to implement system enhancements.

Restaurant Solutions & Projects

Support the rollout of operational and guest‑facing initiatives.
Maintain strong relationships with franchisees, managers and crew.
Conduct structured weekly restaurant visits to identify opportunities and support execution.
Review tools, chemicals and equipment to ensure best‑in‑class standards.

What You Bring

Minimum 3 years’ experience in QSR, hospitality, food & beverage, or restaurant operations/support.
Food Safety qualification (minimum TAFE Diploma or equivalent).
Strong problem‑solving ability and attention to detail.
Experience in business process optimisation and project management.
Excellent communication skills — able to simplify complex information for all levels.
Ability to write reports, interpret procedures, and document food processes.
Strong coaching skills and confidence addressing complex or sensitive issues.
High numeracy and reporting acumen.
Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
Ability to learn and use GYG systems (e.g., ZenDesk, Avery Dennison Digital Food Safety, Crunchtime, Asana).
A collaborative, energetic and proactive approach — with a genuine passion for the GYG brand.
Flexibility to travel locally and interstate.

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

Career growth – Australia and internationally
Opportunity to become a franchisee
Annual bonus scheme
Paid parental leave
GYG gift voucher

Ready to join the family? Apply now to start the conversation

Quick Apply

Refine Your Search

food safety officer jobs in brisbane qld

Food Safety & Critical Complaints Officer

Food Services Officer

Curriculum Leader - Arabic Language

Food Services Officer - Redland Residential Care

Quality Assurance Officer

Food Service Officer Casual

Operational Services Officer

Schools Officer, Grounds and Facilities - Mackenzie State Special School

Sample Preparation Officer

Food Services Officer - Coffee Cart

Maintenance Officer

College Security Guard

Remuneration and Benefits Lead

General Manager - Primary Processing

Senior Administration Officer

Hospitality Services Officer - Carseldine Greens Care Community

Hospitality Services Officer - Newstead Grand Care Community

Hospitality Services Officer - Forest Lake Care Community

Principal House Officer

Enrolled Nurse

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