In-Demand Ticket manager Jobs in Brisbane, Qld

Service Experience Manager
First Focus —Brisbane QLD
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Change Delivery Manager
Auto & General Holdings —Toowong QLD
- Agile
- Parental leave
- Gym membership
Quick Apply
Event Cinemas QLD- Senior Technical Manager
EVT Group —Upper Mount Gravatt QLD
- Full-time
- Maintenance
- Organisational skills
- Budgeting
State Manager- Queensland
Ticketek Entertainment Group —Brisbane QLD
- Weekend availability
- Hybrid work
- Recruiting
- Leadership
- Annual leave
- Parental leave
Quick Apply
13d
Engagement Marketing Manager
Auto & General Holdings —Toowong QLD
- Management
- Marketing
- Analysis skills
- Work from home
- Parental leave
Quick Apply
13d
Duty Manager - Event Cinemas Chermside
EVT Group —Chermside QLD
- Organisational skills
- Leadership
- Communication skills
7d
Site Manager - FIFO
Cater Care Australia / Cater Care Services —Brisbane QLD
- Full-time
- Hospitality
- Management
- Administrative experience
Quick Apply
Business Development Manager
SIXT Australia —Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Employee discount
- Gym membership
Quick Apply
11h
QBCC Nominee Supervisor — Shade Sails & Steel Fabrication
Queensland Hire —Murarrie QLD
- $80,000 - $100,000 a year
- Part-time
- Hybrid work
- Management
Quick Apply
6d
Manager Operations & Compliance
RSL Queensland —Brisbane QLD
- Full-time
- Analysis skills
- Leadership
- Accounting
ICT Service Manager
Goodstart Early Learning —Murarrie QLD
- Full-time
- Management
- Analysis skills
- No degree
- Gym membership
End User Services Manager
Brennan IT —Brisbane QLD
- Full-time
- AI
- Leadership
- Communication skills
Technical Account Manager, CORE
First Focus —Brisbane QLD
- Full-time
- Hybrid work
- AI
- Communication skills
Quick Apply
Content Delivery Specialist
Canstar —Brisbane QLD
- Full-time
- Hybrid work
- Management
- APIs
- Financial services
- Work from home
- Free food
Quick Apply
BCC Cinemas Capalaba – Duty Manager
EVT Group —Capalaba QLD
- Management
- Sales
- Supervising experience
Administrative Assistant Pet Insurance
Auto & General Holdings —Toowong QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee discount
Quick Apply
Premium Experiences Coordinator
Tennis Australia —Brisbane QLD
- Full-time
- Customer service
- Communication skills
- On-the-job training
7d
Casual Sales Assistant
THE STORE ON EAGLE —Brisbane QLD
- $17.50 - $34.76 an hour
- No weekends
- Sales
- Customer service
- POS
Quick Apply
7d
Business Development Manager - The Inchcolm Hotel
EVT Group —Spring Hill QLD
- Full-time
- Hospitality
- Sales
- Hotel experience
- Parental leave
1d
Tier 1 Support Specialist
Reapit ANZ —Milton QLD
Quick Apply
9d

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Service Experience Manager

First Focus
Brisbane QLD

Quick Apply

Job Details

Up to $160,000 a year

Benefits

Company car

Qualifications

Leadership
Communication skills

Full Job Description

Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident.

Our customers do not judge us by one ticket, one project or one interaction. They judge us by the overall experience of working with First Focus.

We are looking for someone who can turn customer feedback and insight into meaningful improvements that make that experience easier, faster, more consistent and more proactive.

You will lead our customer experience strategy and execution across our delivery teams. You will combine customer feedback with operational data to identify where improving the customer experience will have the biggest impact, ensuring those insights shape decisions, drive continuous improvement and strengthen a customer-first culture.

We call this a Super-Green experience, one that is easy, fast, consistent and keeps customers informed every step of the way.

This is a cross-functional role, reporting to the Chief Experience Officer. You will not manage delivery teams directly, but you will have the mandate to influence priorities, hold teams accountable for customer outcomes, and bring your own ideas for how to get there.

About First Focus

First Focus has grown into a team of nearly 500 people across Australia, New Zealand and the Philippines, and we are proud to be recognised as Australia’s #1 ranked mid-market MSP by Cloudtango for nine years running.

We have spent more than 15 years building a business that is stable, trusted and still growing. Smart people get the trust to do their jobs properly, backed by supportive leadership, real development and not too much of the usual workplace theatre.

Our values matter here, especially Wow the Customer, Be the Solution and Never Stop Growing. You can learn more about them here: https://www.firstfocus.com.au/about-us/

Requirements

Key responsibilities

Be the voice of the customer, ensuring feedback and insights are turned into practical improvements across the business.
Map the customer journey, identify where customers experience unnecessary effort or frustration, and improve those interactions.
Drive customer experience initiatives by partnering with delivery teams to improve products, processes and service delivery.
Champion a customer-first culture by influencing leaders and teams to consider customer impact in everyday decisions, anchored in our Super-Green standard of easy, fast, consistent and informed.
Develop customer experience capability by delivering training, coaching and practical guidance that helps delivery teams create better customer outcomes.
Provide customer experience insights and reporting, identifying trends, measuring outcomes and recommending priorities for improvement.

What we are looking for

5+ years’ experience in customer experience, customer success, CSAT / VoC programs, or a related customer advocacy role.
Familiarity with the IT industry, prior experience working with or for an MSP is a plus.
A track record of influencing outcomes across delivery teams without formal authority. You know how to build buy-in from frontline teams through to leadership.
Hands-on experience with customer journey mapping and identifying moments of truth in the customer lifecycle.
Comfort turning qualitative and quantitative customer feedback into a clear, prioritised action plan.
Experience helping operational or technical teams improve the customer experience through coaching, training or practical guidance.
Strong communication skills. Able to translate customer pain points into language that resonates across delivery teams and executives.
A builder’s mindset. This role is still taking shape, and we want someone who will bring their own point of view on how to run it, not just execute a fixed playbook.

Benefits

Why First Focus

Along with the chance to shape customer experience across a business that genuinely cares about getting it right, you will enjoy:

Competitive salary package including up to $160,000 + super + other benefits.
Flexible hybrid working for work-life balance.
Free access to Uprise, with 1:1 coaching from qualified psychologists or counsellors.
Our Never Stop Growing commitment, including 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply).
Internal training opportunities and a learning library.
FastTrack mentoring.
MAD, our Making A Difference Council for equality, charity and environment.
Tesla company car option (conditions apply).
Regular social events and a great team culture.

If you want to help shape a Super-Green customer experience, one that is easy, fast, consistent and informed, we would love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).

Quick Apply

Refine Your Search

ticket manager jobs in brisbane, qld

Service Experience Manager

Change Delivery Manager

Event Cinemas QLD- Senior Technical Manager

State Manager- Queensland

Engagement Marketing Manager

Duty Manager - Event Cinemas Chermside

Site Manager - FIFO

Business Development Manager

QBCC Nominee Supervisor — Shade Sails & Steel Fabrication

Manager Operations & Compliance

ICT Service Manager

End User Services Manager

Technical Account Manager, CORE

Content Delivery Specialist

BCC Cinemas Capalaba – Duty Manager

Administrative Assistant Pet Insurance

Premium Experiences Coordinator

Casual Sales Assistant

Business Development Manager - The Inchcolm Hotel

Tier 1 Support Specialist

I want to receive the latest job alert for ticket manager in brisbane, qld

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