In-Demand senior customer support representative Jobs in brisbane, qld

Customer Relations Lead
FLSmidth, Inc. —Brisbane QLD
- Full-time
- Customer service
- Analysis skills
- Leadership
- Work from home
- Employee assistance program
10d
Senior Licensing Officer
Queensland Government —Brisbane QLD
- Leadership
- Employee assistance program
14d
Licensing Officer
Queensland Government —Brisbane QLD
- Employee assistance program
14d
Senior Project Scheduler
Queensland Rail —Brisbane QLD
- From $135,000 a year
- Full-time
- Communication skills
- Negotiation
- Employee assistance program
6d
Customer Support Manager - APAC
Megaport —Brisbane QLD
- Full-time
- Hybrid work
- Management
- AI
- Leadership
- Wellness program
Lead Development Representative (LDR) – Australia
Aveva —Brisbane QLD
- Full-time
- CRM software
- Sales
- Salesforce
General Manager - Volvo Bus APAC South
Volvo Group —Wacol QLD
- Hybrid work
- No degree
- Leadership
- Parental leave
1d
Sr. Business Development Representative – Cloud & Channel Partners
Pax8 Global —Brisbane QLD
- Full-time
- Sales
- Salesforce
- AI
Sales Manager (East Coast) SET / CMFT
Zimmer Biomet —Brisbane QLD
- Full-time
- Nursing
- Management
- Sales
- Wellness program
Principal Industry Architect
Fujitsu —Brisbane QLD
- Business development
- Leadership
Business Development Manager - Orthopaedics
Zimmer Biomet —Brisbane QLD
- Full-time
- Sales
- Business development
- No degree
- Wellness program
2d
Senior Network & Communications Engineer - Hybrid
Super Retail Group —Strathpine QLD
- Full-time
- Hybrid work
- Management
- AWS
Quick Apply
9h
Domain Architect – ERP, Merch & Supply - Hybrid
Super Retail Group —Strathpine QLD
- Full-time
- Hybrid work
- Communication skills
Quick Apply
7d
Senior Project Coordinator
Monadelphous —Brisbane QLD
- Monday to Friday
- Engineering
- Maintenance
- Construction
Principal Product Owner- South Bank, QLD
FCM —South Bank QLD
- Full-time
- Management
- APIs
- Health insurance
- Parental leave
Manager Cyber Technology and Data Risk
Great Southern Bank —Brisbane QLD
- Contract
- Management
- No degree
- Financial services
- Work from home
Mobile Service Maintainer (Electrical)
ALSTOM —Bowen Hills QLD
- Rotating roster
- Administrative experience
- Gym membership

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Customer Relations Lead

FLSmidth, Inc. -
Brisbane QLD

Apply Now

Job Details

Full-time
10 days ago

Benefits

Work from home
Employee assistance program
Salary packaging

Qualifications

Customer service
Analysis skills
Customer relationship management
Leadership
Communication skills

Full Job Description

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

Purpose of the Role

The Customer Relations Lead plays a critical role in managing strategic customer relationships within the mining sector. This position is responsible for overseeing high-value commercial contracts, ensuring exceptional service delivery, and leading a team of Customer Relations Representatives.

The role acts as the key interface between the business and its customers, driving customer satisfaction, contract performance, and long-term partnership growth.

The Customer Service & Relations team manages customer orders, contracts, and day-to-day interactions, ensuring efficient service delivery and strong relationships. The team collaborates closely with Sales and Operations to support key mining customers and drive business performance specifically for the Pumps, Cyclones, Valves, Hose & Rubber product line.

Your responsibilities

Oversee the management of key clients associated with high-value and complex commercial contracts, ensuring strong relationship ownership and consistent service delivery
Operate in a senior leadership capacity, handling more complex customer matters, escalations, and strategic discussions
Exercise a higher level of authority in decision-making, including issue resolution, commercial outcomes, and driving process improvements
Lead and influence cross-functional stakeholders to deliver optimal outcomes for both the customer and the business
Take ownership of internal improvement initiatives, identifying opportunities to enhance processes, systems, and overall customer experience
Drive continuous improvement by embedding best practices across customer service and customer relations functions

What you bring

Proven experience in customer service or customer relationship management within the mining, industrial, or heavy industry sectors
Strong commercial acumen with experience managing contracts and negotiations
Demonstrated leadership experience managing and developing teams
Excellent stakeholder management and communication skills
Ability to manage complex customer environments and resolve high-level issues
Strong analytical and problem-solving capabilities
Relevant industry experience in mining or resources

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

What we offer

Competitive remuneration package.
Work from home options available.
Flexible start and finish times.
Job security in a volatile market – FLSmidth has 140 years of successful operation within a global environment.
Development and training within a respected global OEM company.
Access to salary packaging options to allow you to maximise your after-tax income.
Employee Assistance Program for employees and immediate family.
Purchased annual leave options.
Involvement with community and charity initiatives.

Travel

Some travel is expected in this role. Volumes will vary based on the requirements of the role.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Apply Now

Refine Your Search

senior customer support representative jobs in brisbane, qld

Customer Relations Lead

Senior Licensing Officer

Licensing Officer

Senior Project Scheduler

Customer Support Manager - APAC

Lead Development Representative (LDR) – Australia

General Manager - Volvo Bus APAC South

Sr. Business Development Representative – Cloud & Channel Partners

Sales Manager (East Coast) SET / CMFT

Principal Industry Architect

Business Development Manager - Orthopaedics

Senior Network & Communications Engineer - Hybrid

Domain Architect – ERP, Merch & Supply - Hybrid

Senior Project Coordinator

Principal Product Owner- South Bank, QLD

Manager Cyber Technology and Data Risk

Mobile Service Maintainer (Electrical)

I want to receive the latest job alert for senior customer support representative in brisbane, qld

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