In-Demand Engagement associate Jobs in Brisbane, Qld

Engagement Associate
Cochlear Ltd —Brisbane QLD
- Full-time
- Sales
- Customer service
- Databases
3d
Community Worker
Nursing Care With Compassion —Upper Mount Gravatt QLD
- $77,000 - $90,000 a year
- Full-time
- In-person
- Associate degree
- Communication skills
Quick Apply
Chief People and Impact Officer
Queensland Government —Brisbane QLD
- Temporary
- Customer service
11d
Forensics
PWC Australia —Brisbane QLD
- $89,100 a year
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
Special Counsel – Property – Partnership Pathway
McManus Partners —Brisbane QLD
- $180,000 - $250,000 a year
- Full-time
- In-person
Quick Apply
4d
People and Culture Officer
Employment Hero —Lutwyche QLD
- $90,000 - $95,000 a year
- Part-time
- Hybrid work
- Customer service
- No degree
- Organisational skills
- Annual leave
3d
Sales Consultant
Travel + Leisure Co. —Brisbane QLD
- Part-time
- Remote
- Sales
- Customer service
- Presentation skills
- Paid training
- Work from home
Quick Apply
3d
Associate Customer Success Manager
Telus Health —Brisbane QLD
- Contract
- Remote
- CRM software
- Sales
- Customer service
- Disability insurance
- Employee assistance program
5h
Senior Consultant
WSP —Brisbane QLD
- Analysis skills
Expressions of Interest - Real Estate Sales Associates
AVEO —Aspley QLD
- $76,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
Course Coordinator - Counselling
Australian Institute of Professional Counsellors —Fortitude Valley QLD
- $110,000 a year
- Full-time
- Hybrid work
- Master's degree
- Administrative experience
- Leadership
Quick Apply
Associate NUM
Queensland Government —Brisbane QLD
- Patient care
- Leadership
- Nursing
10d
Community Worker
Care and Concern Australia —Springwood QLD
- $77,000 - $90,000 a year
- Full-time
- In-person
- Associate degree
Quick Apply
Support Case Worker
Mission Australia —Brisbane QLD
- $49.46 an hour
- Weekend availability
- Microsoft Office
- First Aid Certification
- Data entry
Administrative Officer (DVCI)
Griffith University —Meadowbrook QLD
- $82,415.66 - $92,456.55 a year
- Contract
- University
- Recruiting
- Parental leave
Quick Apply
10d
Travel Advisor - Brisbane, QLD
Travel Associates —Brisbane QLD
- $110,000 a year
- Full-time
- Employee discount
Travel Advisor - Hawthorne, QLD
Travel Associates —Hawthorne QLD
- $110,000 a year
- Full-time
- Employee discount
Senior Associate – Performance Improvement
Alvarez and Marsal —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Business Development Associate
Seers digital —Brisbane QLD
- $75,000 - $95,000 a year
- Full-time
- Hybrid work
- CRM software
- Azure
- Sales
Quick Apply
Operations Transformation Senior Associate
PWC Australia —Brisbane QLD
- Microsoft Powerpoint
- Microsoft Office
- Agile
- Annual leave
2d

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Engagement Associate

Cochlear Ltd -
Brisbane QLD

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Sales
Customer service
Databases
Administrative experience
Organisational skills
Communication skills

Full Job Description

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

The Opportunity

We are seeking an empathetic and commercially minded Engagement Associate to join our ANZ team. Preferred Locations include Brisbane, Melbourne or Sydney.

In this role, you will act as a trusted guide for prospective candidates considering cochlear implantation—providing personalised support, sharing insights, and building confidence throughout their journey from initial enquiry through to surgery.

This is a highly collaborative role where you will partner closely with Marketing, Sales, Clinical and Customer Service teams to deliver a seamless consumer experience and drive strong conversion outcomes.

By reaching out to consumers and offer them valuable insights through mentoring, you will play an important role in helping our customers to Hear now. And Always.

Please note: This is a 12 Month Maternity leave position until October 2027.

Key Responsibilities include:

Consumer Engagement & Communication

Manage and prioritise inbound and outbound consumer enquiries, delivering timely and personalised support
Act as the primary contact for candidates via phone, email and events
Guide candidates through the hearing implant journey with empathy, clarity and accurate information
Build and maintain trusted relationships with consumers, clinicians, and the Cochlear recipient network
Support and attend consumer and professional events to proactively engage and nurture candidates

Cross-functional Collaboration

Partner closely with Marketing to optimise consumer engagement strategies and lead management
Work with Sales and Clinical teams to connect candidates with appropriate programs and services
Contribute to a consistent and high-quality candidate experience across all touchpoints

Data Tracking & Insights

Track all consumer interactions using CRM and business systems
Analyse lead flow, conversion trends and engagement metrics to support market growth
Identify emerging trends and provide recommendations to enhance performance

Follow-up & Candidate Experience

Maintain rigorous follow-up on all consumer interactions, ensuring no opportunity is missed
Deliver a high-touch, personalised experience that builds trust and confidence

Administrative Support

Provide operational support to Marketing and Field teams
Contribute to continuous improvement of processes and systems

About You

You are a strong communicator who thrives on building relationships and supporting people through important decisions. You bring both commercial acumen and emotional intelligence to every interaction.

Required Skills & Experience

Proven experience (3+ years) in sales, preferably within healthcare or consumer-facing roles
Strong influencing and persuasive communication skills (particularly over the phone)
High emotional intelligence, with the ability to tailor communication to diverse audiences
Excellent interpersonal skills and ability to build trust quickly
Strong organisational skills with ability to manage multiple priorities and follow-ups
Comfortable using CRM systems, databases, and digital tools

Desirable

Experience in patient support programs or consumer engagement roles
Background in audiology, speech & language, or healthcare
Personal connection to hearing loss or Cochlear products (advantageous but not essential)

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com

Apply Now

Refine Your Search

engagement associate jobs in brisbane, qld

Engagement Associate

Community Worker

Chief People and Impact Officer

Forensics

Special Counsel – Property – Partnership Pathway

People and Culture Officer

Sales Consultant

Associate Customer Success Manager

Senior Consultant

Expressions of Interest - Real Estate Sales Associates

Course Coordinator - Counselling

Associate NUM

Community Worker

Support Case Worker

Administrative Officer (DVCI)

Travel Advisor - Brisbane, QLD

Travel Advisor - Hawthorne, QLD

Senior Associate – Performance Improvement

Business Development Associate

Operations Transformation Senior Associate

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