In-Demand Quality assurance manager Jobs in Box Hill Vic

Customer Service Manager - Expression of Interest
Contour Education —Box Hill VIC
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
Supply Chain and Customer Service Lead
Boortmalt Australia —Southbank VIC
- $87,505 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Test Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- SQL
- Agile
12d
Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
- Team management
- Leadership
8d
Project Civil Engineer
Countryland Australia —South Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- In-person
- Communication skills
- Travel reimbursement
- Professional development assistance
Quick Apply
11d
Expression of Interest - Test Engineers - TSPV
Leidos —Scoresby VIC
- Full-time
- Computer science
- Management
- No degree
- Annual leave
Test Manager - Contract
TourbillionCX —Melbourne City Centre VIC
- Contract
- Management
- Communication skills
- Negotiation
Manager Resolution Support
Victorian Government —Melbourne Eastern Suburbs VIC
- $134,291 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Negotiation
- Parental leave
11d
Senior Manager / Assoc Director, Quality Assurance
Gilead Sciences —Melbourne VIC
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Management Consulting - Expression of Interest
Grant Thornton Australia —Melbourne VIC
- Full-time
- Master's degree
- Business development
- Business Administration
- Parental leave
- Gym membership
Senior Manager - Risk
Genpact Australia —Melbourne VIC
- $159,000 - $180,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
Quick Apply
Senior Workers' Compensation Advisor
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Customer service
10d
AI & Automation Engineer
Scope (Aust) —Hawthorn East VIC
- $15,900 a year
- Full-time
- Azure
- Machine learning
- APIs
- Fuel discount
Sleep Scientist
Eastern Health —Box Hill VIC
- Call employer
- Microsoft Excel
- Patient monitoring
- Bachelor's degree
- Health insurance
- Employee assistance program
5d
Manager Resolution Support
Country Fire Authority —Burwood East VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Negotiation
- Parental leave
11d
Quality Manager
Medical & Aged Care Group —Chadstone VIC
- $130,000 - $145,000 a year
- Full-time
- Nursing
- Analysis skills
- Communication skills
- Travel reimbursement
- Annual leave
11d
WHS Manager (Work, Health, Safety Manager)
Mayflower —Brighton East VIC
- Full-time
- Nursing
- Management
- Analysis skills
- COVID-19 protective measures
- Parental leave
Programme Manager (12-Month Fixed-Term Contract)
Tryzens Global —Melbourne VIC
- Full-time
- Hybrid work
- Agile
- Leadership
- Annual leave
- Work from home
Quick Apply
10d
Cleaning Area Manager
GreenCorp Property Services Pty Ltd —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Supervising experience
- Cleaning
- Communication skills
Quick Apply
4d
Senior Manager, HSQE Services APAC
Renewable Energy Systems Limited —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Construction experience

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quality assurance manager jobs near box hill vic

Customer Service Manager - Expression of Interest

Contour Education -
Box Hill VIC

Quick Apply

Job Details

Full-time
$85,000 a year

Benefits

Employee assistance program

Qualifications

Customer service
Senior Secondary Certificate of Education
Quality assurance
Education
Leadership

Full Job Description

By submitting your application, you are registering your interest for future opportunities. We do not have any current openings and will only contact you if a relevant position becomes available.

Be the ultimate custodian of the Contour Campus experience ️

Campus Leaders (Campus Managers) hold full ownership of their assigned campus, ensuring it operates with uncompromising excellence across every dimension of student, parent, and tutor experience. They lead and develop their campus service team, safeguard operational discipline, and drive continuous improvement so that their campus is a model of “The Contour Standard.”

This role is not only about managing day-to-day campus operations; it is about creating a living, breathing environment where students thrive, parents trust, and tutors excel.

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 15,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 500+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently safe, well-organised, and ready to deliver an elite experience every day.
Team Leadership & Development: Lead, coach, and develop the campus Service Team to become high-performing operators who consistently deliver excellence.
Experience Stewardship: Safeguard the entire on-campus student and parent journey (from the very first trial, to the hundredth Contour class) ensuring every touchpoint feels seamless, supportive, and delightful.
Operational Excellence: Oversee all core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, daily service operations across phone, email, and text) and ensure flawless execution through disciplined systems and standards.
Walk-In & Student Support Oversight: Ensure the team consistently provides clear, empathetic, and accurate support to walk-ins and students/parents before or after class, turning questions and doubts into moments of trust and confidence.
Trial Experience & Conversion: Oversee the trial experience end-to-end, from preparation and delivery of trial packs to ensuring every trial interaction (including on-the-spot bookings) is exceptional and maximises the likelihood of conversion.
Tutor Enablement: Build trusted relationships with tutors, ensuring their classroom environment, resources, and tech is always prepared and supported to the highest standard.
Workflow & Process Improvement: Identify gaps, inefficiencies, and opportunities for improvement, and embed solutions that elevate both campus efficiency and student experience.
Standards & Quality Assurance: Regularly audit campus operations, student experience touchpoints, and team performance to ensure uncompromising adherence to Contour standards.
Campus Representation: Act as the campus’s champion within Contour, communicating insights, escalating campus-specific issues, and upholding brand standards.
Crisis & Issue Management: Lead confidently in moments of disruption, ensuring quick resolution while protecting the student experience.

What You Will Bring

Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)
Team Leadership – Guides, supports, and develops service team.
On-Campus Commitment – Ready to be present on-site full-time, leading from the floor every day, with availability across weeknights and weekends when classes run.
Communication – Clear, empathetic, and professional with students, families & team members.
Operational Discipline – Keeps systems, processes, and standards on track.
Problem Solving – Handles issues calmly and decisively.
Continuous Improvement – Always finding ways to work smarter and deliver better.
Energy & Presence – Brings positivity and sets the tone on campus.
Accountability – Owns outcomes and drives campus excellence.
Long-Term Mindset – Willing to grow with the team and brand.
Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

The opportunity to own your campus and deliver the Contour standards of excellence
Autonomy and trust, your ideas and improvements will be heard and implemented
Close collaboration with senior leaders in a non-corporate, high-impact environment
Deeply meaningful work, supporting students and families through important moments
Opportunity for career development to progress as the organisation grows
Competitive salary ($85,000 AUD + super) plus flexibility, extra leave, EAP access, and lifestyle perks

How To Apply

If you’re excited about shaping the next generation of high achievers, express your interest by applying now with your CV.

Application Process

We will review submissions and reach out once new opportunities become available at your preferred campus.

Quick Apply

Refine Your Search

quality assurance manager jobs in box hill vic

Customer Service Manager - Expression of Interest

Supply Chain and Customer Service Lead

Test Manager

Manager

Project Civil Engineer

Expression of Interest - Test Engineers - TSPV

Test Manager - Contract

Manager Resolution Support

Senior Manager / Assoc Director, Quality Assurance

Management Consulting - Expression of Interest

Senior Manager - Risk

Senior Workers' Compensation Advisor

AI & Automation Engineer

Sleep Scientist

Manager Resolution Support

Quality Manager

WHS Manager (Work, Health, Safety Manager)

Programme Manager (12-Month Fixed-Term Contract)

Cleaning Area Manager

Senior Manager, HSQE Services APAC

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