In-Demand Analyst (support and training) Jobs in Blackburn, Vic

Service Desk Analyst - GPC Asia Pacific - Full Time
GPC Asia Pacific (APAC) —Rowville VIC
- Full-time
- Hybrid work
- POS
- Parental leave
- Employee assistance program
Quick Apply
Front Office Services - Business Analyst (Investment Platforms) - 12 mths FTC
Janus Henderson —Melbourne VIC
- Hybrid work
- Data analysis skills
- SQL
- Organisational skills
Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
Process Analyst and Technical Writer (Remote - Australia/Flexible)
Commonwealth Superannuation Corporation (CSC) —Melbourne VIC
- Remote
5d
Revenue Analyst
Accor Apartments & Realty —Melbourne VIC
- Part-time
- Hospitality
- Microsoft Excel
- Management
ICT Business Analyst
Fantasy Caravan Pty Ltd —Melbourne VIC
- $100,000 a year
- Full-time
- Management
- Analysis skills
- Bachelor's degree
Quick Apply
11d
Business Analyst
Accenture —Melbourne VIC
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Operations Analyst (AML/CTF)
KordaMentha —Melbourne VIC
- $85,000 - $100,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
PMO Support Analyst
Accenture —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Parental leave
4d
Talent Acquisition Systems and Reporting Analyst
Visy —North Melbourne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Recruiting
Business Systems Analyst / Solutions Consultant
Balance Internet —Melbourne VIC
- Full-time
- ERP systems
- Data analysis skills
- Business development
- Work from home
Business Analyst - BI and Analytics
Independence Australia —Melbourne VIC
- Full-time
- Recruiting
- Communication skills
- Analytics
- Employee assistance program
13d
Business analyst - Health insurance and claims
Infosys Singapore & Australia —Melbourne VIC
- Contract
- Hybrid work
- Azure
- Agile
- Business
- Health insurance
Quick Apply
IT Support Analyst
Logonests IT —Melbourne VIC
- $76,000 a year
- Childcare
- In-person
- Employee discount
- Professional development assistance
Quick Apply
7d
ICT Business Analyst
GQI Consulting Pty Ltd —Melbourne VIC
- $120,000 - $170,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- SharePoint
Quick Apply
eHealth Clinical Analyst (Support and Training)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- ICU experience
- EMR systems
- Health insurance
- Annual leave
Business Improvement Analyst - Fixed Term
Datacom —Melbourne VIC
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Parental leave
- Employee discount
Quick Apply
Technical Business Analyst – Housing System Transformation Program
Aboriginal Housing Victoria —Fitzroy North VIC
- Full-time
- CRM software
- Administrative experience
- Communication skills
11d
Junior Analyst / JDE Finance Functional Analyst
SMS Personnel —Kilsyth VIC
- $80,000 - $90,000 a year
- Monday to Friday
- Manufacturing
12d
Business Analyst
Terra Firma —Melbourne VIC

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Service Desk Analyst - GPC Asia Pacific - Full Time

GPC Asia Pacific (APAC) -
Rowville VIC

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Insurance services
On-site parking

Qualifications

AIX
WMS
POS
RDS database
Intune

Full Job Description

Excellent Salary and Free Onsite Parking (Rowville Location)
Initial training (full time onsite)
Hybrid Work Environment (2 days WFH, 3 days in Office)
Career Development and Progression

This role will involve working closely with IT Management teams to ensure IT Services (Levels 2-3) are supported and maintained.

The Role

The purpose of our Full Time IT Service Desk Analyst role is to ensure that our GPC Asia Pacific network of stores, warehouses and support offices across 400+ locations in Australia, New Zealand and South East Asia, receive 1st Level support for IT Services and Business Applications during our core business hours of 6am to 7pm, Monday to Sunday.

Reporting to the IT Service Desk Manger, you will:

Provide first-level Service Desk support for incidents and requests received via phone, email, voicemail and walk-ups.
Monitor support queues and respond to calls and tickets within agreed SLA timeframes.
Deliver first-call resolution where possible and escalate issues requiring additional support.
Identify, document and escalate high-priority and major incidents to support rapid restoration of critical business services.
Troubleshoot device, software and web-application issues in line with ITIL practices.
Liaise with internal stakeholders and third-party vendors to meet business requirements and maintain high service satisfaction.
Create and maintain knowledge-base articles to support consistent service delivery.
Follow GPC Asia Pacific procedures and policies and maintain a safe, organised work environment.

Experience in the following technical areas would be advantageous:

Microsoft Windows 11 and macOS support.
Microsoft 365 application support.
User administration using Active Directory, Entra ID, and Microsoft 365.
Mobile device management and support using Microsoft Intune and Company Portal.
Delivery of support within an ITIL-based service management framework.
Remote Desktop Services (RDS) environments.
Retail systems, including Point of Sale (POS) hardware and software.
Warehouse Management Systems (WMS) and Financial Systems.
Supply chain industries including retail, wholesale, distribution, and transport.
Exposure to platforms including Mainframe (ZOS) and PSeries (AIX) environments.

To be successful in this role you will need to demonstrate the following:

Positive, customer focused mindset with a strong can do attitude.
Takes ownership and accountability for delivering great outcomes.
Thrives in a fast-paced environment and adapts well to changing priorities.
Strong team player who can also work independently when needed.
Builds positive and productive relationships with customers, colleagues, and vendors.
Professional, reliable, and committed to service excellence.
Process-driven with a continuous improvement mindset.
Uses initiative, problem-solving skills, and sound judgement to get things done.
Leads by example and contributes to a positive team culture.

Looking after you:
We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

Staff discounts across the GPC Asia Pacific group of Companies
Private health insurance discounts
Employee assistance program
A highly safety conscious work environment
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation
Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

Send your CV to our Careers Team by clicking APPLY!

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Quick Apply

Refine Your Search

analyst (support and training) jobs in blackburn, vic

Service Desk Analyst - GPC Asia Pacific - Full Time

Front Office Services - Business Analyst (Investment Platforms) - 12 mths FTC

Service Desk Analyst_Full Time_Burnley VIC

Process Analyst and Technical Writer (Remote - Australia/Flexible)

Revenue Analyst

ICT Business Analyst

Business Analyst

Operations Analyst (AML/CTF)

PMO Support Analyst

Talent Acquisition Systems and Reporting Analyst

Business Systems Analyst / Solutions Consultant

Business Analyst - BI and Analytics

Business analyst - Health insurance and claims

IT Support Analyst

ICT Business Analyst

eHealth Clinical Analyst (Support and Training)

Business Improvement Analyst - Fixed Term

Technical Business Analyst – Housing System Transformation Program

Junior Analyst / JDE Finance Functional Analyst

Business Analyst

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