In-Demand Business support Jobs in Birtinya Qld

Desktop Home Assessor
Auto & General Holdings —Kawana Waters QLD
- Management
- Organisational skills
- Negotiation
- Parental leave
- Gym membership
Quick Apply
Team Member
EG Group —Warana QLD
- $35.18 an hour
- Weekend availability
- Customer service
- POS
- Parental leave
- Fuel discount
Project Coordinator
Huesker Australia Pty Ltd —Sunshine Coast QLD
- $75,000 - $85,000 a year
- Full-time
- Salesforce
- Microsoft Office
- Administrative experience
Quick Apply
Administration Assistant
Goodstart Early Learning —Buddina QLD
- $37.81 an hour
- Part-time
- Customer service
- Travel reimbursement
- Parental leave
Operations & Customer Experience Coordinator (CRM Superuser)
Crazy Skate Co. —Caloundra West QLD
- $65,000 - $95,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
Quick Apply
Team Leader Fraud Investigations
Auto & General Holdings —Kawana Waters QLD
- Management
- Customer service
- In-person
- Parental leave
- Employee discount
Quick Apply
Learning Solutions Consultant
Auto & General Holdings —Birtinya QLD
- Hybrid work
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Assistant Store Manager
EG Group —Warana QLD
- $61,500 a year
- Full-time
- Sales
- Leadership
- Parental leave
- Fuel discount
Business Traineeship (Property and Leasing)
Community Solutions —Bokarina QLD
- Urgently hiring
- Microsoft Outlook
- Customer service
- Office
- Annual leave
- Employee assistance program
Quick Apply
11d
Customer Service Consultant
Auto & General Holdings —Kawana Waters QLD
- On call
- In-person
- Communication skills
- Employee discount
Quick Apply
7d
Fraud Investigator
Auto & General Holdings —Kawana Waters QLD
- Administrative experience
- Computer skills
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Store Manager
EG Group —Warana QLD
- $69,200 a year
- Full-time
- Sales
- Parental leave
- Fuel discount
Administration Officer/Receptionist
Little TheraPeas —Little Mountain QLD
- From $27 an hour
- Medical office experience
- Administrative experience
- Clinic
Quick Apply
Project Administrator
Halcol Energy —Bokarina QLD
- $85,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick Apply
Team Leader Claims Knowledge
Auto & General Holdings —Birtinya QLD
- Administrative experience
- Financial services
- Parental leave
- Employee discount
Quick Apply
Sign Production / Installer
Open2view Queensland —Landsborough QLD
- $65,000 - $75,000 a year
- Full-time
- Carpentry
- Customer service
- Power tools
Quick Apply
Frontline Claims Manager Motor
Auto & General Holdings —Kawana Waters QLD
- Management
- No degree
- Leadership
- Parental leave
- Gym membership
Quick Apply
Team Leader Recoveries
Auto & General Holdings —Kawana Waters QLD
- Management
- Customer service
- Data analysis skills
- Parental leave
- Gym membership
Quick Apply
Casual Sales Assistant
Suna Shoes —Kawana Waters QLD
- $26.00 - $41.17 an hour
- Weekend availability
- Sales
- Customer service
- Merchandising
- Employee discount
Quick Apply
5d
ASSISTANT STORE MANAGER -SUNSHINE PLAZA
Shaver Shop —Maroochydore QLD
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
13d

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Desktop Home Assessor

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Organisational skills
Negotiation
Construction estimating
Time management

Full Job Description

The role
Our Desktop Home Assessors are responsible for the end-to-end management of allocated claims, establishing the cause, scope, and cost of insured claims and the associated restoration, repair, or rebuilding of damaged property, while delivering excellent customer service.

You will also work closely with A&G's panel of restorers and suppliers to ensure repairs to our customers' homes are completed to a high standard and for a fair and reasonable price.

What you'll be doing
Assess the damage

Review reports and photos to validate the claimed event and damage.
Determine damage causation and apply the PDS for the appropriate levels of cover.
Make decision recommendations with justified reasoning aligned with regulatory frameworks.
Capture detailed information accurately across multiple systems.
Identify and manage claim risks and prepare suitable contingencies.
Provide timely escalation for scenarios such as customer vulnerability or financial hardship.
Identify site safety concerns and correctly authorise emergency make-safe work.

Scope the damage

Produce detailed damage scope and cost documentation and review against supplier quotes.
Align repair methodology with PDS coverage and limitations, such as matching material parameters.
Engage specialists and industry experts to report on damage and interpret findings for scope creation.

Negotiate outcomes

Engage with repairers and customers to negotiate a sustainable and competitive repair cost.
Discuss and challenge supplier line items, costs, and repair methodology as required.
Make approval recommendations around work commencement, contents, temporary accommodation, and cash settlement.

Audit

Conduct retrospective audits of minor severity scopes processed through the straight-through model.
Review scope of works, estimating accuracy, and pricing alignment against company guidelines and supplier agreements.
Identify variances, errors, or non-compliance in claim scoping, estimating, or decision-making.

What experience you'll bring

Residential building/renovation and extensive estimating experience is essential.
Experience in managing quality building work and enhancing customer satisfaction.
Background in reviewing and determining accurate scopes of works.
Exceptional time management and organisational skills.
Demonstrated communication, negotiation and conflict resolution handling ability.
Proven experience in building effective business relationships with builders.
Superior customer & relationship management skills.
Insurance experience preferred.
Confident using technology.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

business support jobs in birtinya qld

Desktop Home Assessor

Team Member

Project Coordinator

Administration Assistant

Operations & Customer Experience Coordinator (CRM Superuser)

Team Leader Fraud Investigations

Learning Solutions Consultant

Assistant Store Manager

Business Traineeship (Property and Leasing)

Customer Service Consultant

Fraud Investigator

Store Manager

Administration Officer/Receptionist

Project Administrator

Team Leader Claims Knowledge

Sign Production / Installer

Frontline Claims Manager Motor

Team Leader Recoveries

Casual Sales Assistant

ASSISTANT STORE MANAGER -SUNSHINE PLAZA

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