In-Demand Support manager Jobs in Balwyn Vic

Support Escalation Manager
Microsoft —Melbourne VIC
- Full-time
- Azure
- Management
- Customer service
Regional Support Coordinator
MyIntegra —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
Casual Duty Manager
the Suburban Rooftop and Dining —Ringwood VIC
- From $39.13 an hour
- Weekend availability
- Hospitality
- Supervising experience
- First Aid Certification
- Employee discount
Quick Apply
Disability Support Workers - Hawthorn, Balwyn, Boxhill
Hearth Support Services —Balwyn VIC
- $34 - $39 a year
- 8 hour shift
- Senior Secondary Certificate of Education
- First Aid Certification
Quick Apply
OSHC Coordinator | Noble Park
Junior Adventures Group —Noble Park VIC
- Part-time
- Leadership
- Communication skills
Quick Apply
Junior Practice Manager Diamond Creek
The Local Doctor —Diamond Creek VIC
- From $35 an hour
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
Office Manager
Swiss Edutech Australia Pty Ltd —Melbourne VIC
- $80,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Quick Apply
OSHC Regional Manager - VIC - TeamKids
TeamKids —Braeside VIC
- Full-time
- Travel reimbursement
- Health insurance
9d
Customer Success Associate
Siemens —Bayswater VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
9d
School Crossing Supervisor - Expression of Interest
City of Boroondara —City of Boroondara VIC
- $11,431.16 a year
- Part-time
- Communication skills
- Outdoor work
14d
2IC
Story House Early Learning —Heathmont VIC
- Full-time
- Employee discount
- Free food
4d
OSHC Coordinator - Northcote
Junior Adventures Group —Northcote VIC
- Part-time
- Leadership
Quick Apply
OSHC Coordinator - Mentone, VIC
The Extend Group —Mentone VIC
- $47.81 - $50.00 an hour
- Monday to Friday
- Management
- Master's degree
- Bachelor's degree
- Paid training
Quick Apply
Community Relations Manager
Interflow —Scoresby VIC
- Full-time
- Analysis skills
- Leadership
- Communication skills
- On-the-job training
- Work from home
Commercial Support Manager
Relectrify —West Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Electrical experience
- Tuition reimbursement
- Annual leave
Quick Apply
Manager
Homes Victoria —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Recruiting
10d
Client Services Manager- Blackburn South
Regis Aged Care —Blackburn VIC
- Customer service
- Care plans
- Time management
- Parental leave
HR Specialist, Contracts Management - APAC
Remote —Melbourne VIC
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Patient Services Officer - HC - Practice Support
Advara HeartCare —Balwyn VIC
- Full-time
- Customer service
- Administrative experience
- Clinic
Product Support Manager
Tes Global —Melbourne VIC
- Full-time
- CRM software
- Analysis skills
- Leadership
Quick Apply
2d

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Support Escalation Manager

Microsoft -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Azure
Management
Customer service
Master's degree
Bachelor's degree
Security
Business

Full Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution: Act as an internal expert to resolve longer-running, sensitive, or escalated issues and identify and build relationships with internal and external teams to resolve customer issues.
Lead strategic projects and provide informal coaching and mentorship to less experienced Support Escalation Managers and coordinate resources and establish relationships to remediate future issues.
Collaboration: Leverage relationships to remove roadblocks and develop written protocols for issue resolution.
Identify reoccurring roadblocks and escalate as needed and manage escalated issues and ensure existing processes don’t hinder resolution.
Communication: Manage customer and field expectations around issue response and keep stakeholders informed on issue response and resolution and build strategic relationships with internal teams and partners.
Process Improvement: Surface feedback and identify systematic issues and lead process improvement efforts and review retrospective summaries and resolve recurring or sensitive issues.
Vendor Relationships: Own and lead relationships with outsource vendors.

Qualifications

Required Qualifications:
Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience
o OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience
o OR 9+ years technology industry, customer service, or related experience
o OR equivalent experience

Additional Required Qualifications:
Experience working with Microsoft products and services.
Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals)
Prior Incident and escalation management experience
Proficient in C-level stakeholder management

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

support manager jobs in balwyn vic

Support Escalation Manager

Regional Support Coordinator

Casual Duty Manager

Disability Support Workers - Hawthorn, Balwyn, Boxhill

OSHC Coordinator | Noble Park

Junior Practice Manager Diamond Creek

Office Manager

OSHC Regional Manager - VIC - TeamKids

Customer Success Associate

School Crossing Supervisor - Expression of Interest

2IC

OSHC Coordinator - Northcote

OSHC Coordinator - Mentone, VIC

Community Relations Manager

Commercial Support Manager

Manager

Client Services Manager- Blackburn South

HR Specialist, Contracts Management - APAC

Patient Services Officer - HC - Practice Support

Product Support Manager

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